Server, The Merchant Room

Naples Beach Club, A Four Seasons Resort; Naples (FL); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Competitive wages

Comprehensive benefits package

Employee meals

Job summary

Naples Beach Club, a Four Seasons Resort, seeks an attentive server to deliver exceptional food and beverage service in a luxury setting. You will know menu items, wines, and potential pairings, ensuring a seamless dining experience from greeting to check.

The ideal candidate has 2+ years of serving in upscale environments, fluency in English, and strong interpersonal skills. You should be comfortable standing long hours, lifting up to 50 lbs, and adhering to safety and service standards.

Qualifications

• 2+ years of serving experience in luxury settings.
• Fluency in English required for this location.
• Strong interpersonal and presentation skills.
• Guest-focused mentality and understanding of guest preferences.
• Position requires continuous standing 8+ hours and ability to lift up to 50 lbs.
• Working knowledge of Micros POS system preferred.

Responsibilities

• Create a wonderful dining experience by connecting with guests and maintaining knowledge of food, wine, spirits, and menu preparation.
• Communicate guest orders to the kitchen and verify accuracy of orders with guests.
• Deliver and clear food, assist with guest needs during service.
• Upsell wine and food items to meet department sales goals.
• Close guest checks accurately and process payments.
• Follow health, safety, and Four Seasons service standards and sequence of service.
• Ensure courteous, professional guest service with a smile.

Skills

Serving experience

English fluency

Interpersonal skills

Guest-focused mindset

Stamina & lifting

Tools

Micros POS

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location

A rare gem on Florida’s Gulf Coast of Southwest Florida, Naples Beach Club, a Four Seasons Resort, is an exclusive collection of 156 luxurious beachfront private residences and a 222-room hotel all within a 125-acre walkable coastal village in the heart of Old Naples. Honoring local heritage and artfully reimagined for modern-day elegance, the resort includes residents-only facilities and amenities, a luxury spa and state-of-the-art well-being/fitness center, exquisite and diverse fine dining outlets, outdoor pursuits to include a tennis center, and an 18-hole golf course, bowling and movie theater experiences, and an exclusive private club. The first of its kind, the Naples Beach Club, a Four Seasons Resort, is paradise found.

About The Role

This position is dedicated to providing exceptional quality service to our guests. The main responsibility of this role is to serve guests' needs by providing expert knowledge of food menu items, wine, spirits, and mixed drinks, as well as information regarding preparation methods. The ideal candidate will provide excellent food and beverage service to our guests in a professional and efficient manner, ensuring a pleasant dining experience from start to finish. If you thrive in a fast-paced, high-energy environment and are continuously looking to elevate your craft, we’d love to hear from you.

About The Merchant Room

The Merchant Room is afinediningNew American Brasserie led bytwo-timeJames Beard Award–winner Chef Gavin Kaysen. Inspired by the elegance of Old Florida, it offers a refined and elevated atmosphere with ocean-view terrace dining for breakfast, lunch, and dinner. Guests enjoy revolving signatureinhouse,dry agedsteaks,house madepastas, and dishes featuring the bounty of the Gulf Coast — all crafted with exceptional technique and warm, genuine hospitality.

What You Will Do

• Create a wonderful dining experience by connecting with guests and maintaining an exceptional knowledge of food, wine, spirits, and mixed drinks, and information about menu items and preparation methods.
• Communicate guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sale system; check completed orders with the guest’s original order; anticipate guest needs, ascertain satisfaction, and offer suggestions.
• Responsible for delivering and clearing guest food as well as assisting with any guest needs throughout service in a timely manner.
• Upsell patrons on higher priced wine and food items to achieve the sales goals of the department.
• Responsible for accurately closing guest checks and processing cash and credit card payments.
• Provide quick and efficient service, while following state and city alcohol laws and adhering to Four Seasons standards of service and sequence of service.
• Follow all health and safety regulations, restaurant standards, and daily side work.
• Be present and ensure that professional, courteous, and efficient guest service is offered, where each guest is greeted promptly and courteously with eye contact and a smile.

What You Bring

• 2+ years of serving experience, preferably within a luxury hotel and/or high-end restaurant environment.
• Working knowledge of Micros POS system is preferred.
• Strong interpersonal and personal presentation skills are required.
• Guest-focused mentality and understanding the importance of guest’s preferences.
• Strong problem-solving, decision-making and conflict resolution skills.
• The ideal candidate will have a confident, outgoing personality and a can-do approach to any request.
• Position requires continuous standing for 8 or more hours a day and requires the ability to lift up to 50lbs.
• Fluency in English is required for this location and this job requires applicants to have current work authorization in the in the United States.

What We Offer

Four Seasons believes in offering the best to the best when it comes to employee benefits! Here is what we are offering you:

• Competitive wages and a comprehensive benefits package
• Market-leading benefits package includes: Medical, Dental, Vision, and 401K with employer match all starting at 30 days.
• Paid Time Off plans start on the day of hire.
• Employee Cafeteria available for meals.
• Discounted travel with discounted F&B and Spa Services at Four Seasons Hotels and Resorts Worldwide.
• Tuition reimbursement
• An opportunity to be a part of a cohesive team in an inclusive work environment.
• Wellbeing and mental health initiatives and focused company.
• Embracement and promotion of diversity in our workplace.

Schedule & Hours

• This is a full-time position.
• A successful candidate will have a flexible schedule, with the ability to work afternoon and evening shifts, weekends, and holidays.

Learn more about what it is like to work at Naples Beach Club, Four Seasons Resort, visit us:

• https://www.fourseasons.com/naplesbeachclub/
• We Are Four Seasons Video
• https://careers.fourseasons.com/
• https://www.linkedin.com/company/four-seasons-hotels-and-resorts
• https://www.facebook.com/FourSeasonsJobs
• https://twitter.com/FourSeasonsJobs

Four Seasons is an Equal Opportunity, Aff… Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://www.eeoc.gov/know-your-rights-workplace-discrimination-illegal