Server - Specialty

Viejas Casino & Resort; Alpine (CA); On-site; USD 2,480,000 - 3,857,000; Full time

Benefits offered by this job

Retirement 401(k) with company match

Medical, Dental, Vision benefits

Paid Time Off

Tuition reimbursement

Gym membership reimbursement

Bonus eligibility

Fuel discount

Job summary

Viejas Casino & Resort is seeking a Server – Specialty to provide outstanding food and beverage service in our restaurant, delivering prompt, friendly and accurate orders.

Responsibilities include taking orders, describing menu items, upselling, maintaining spotless tables, and ensuring guest satisfaction while adhering to safety and alcohol policies. Must have Food Handler’s Certificate, be 21+, and able to work flexible shifts.

Qualifications

• High school diploma preferred.
• Food Handler’s Certificate required.
• RASS or TIPS Certification within 90 days of employment.
• California Responsible Beverage Service Training and Certification required upon hire.
• Must be 21 years of age or older.
• 1–2 years of related experience and/or training.

Responsibilities

• Takes orders from guests using position number technique and enters into POS within time limits.
• Ensures all 13 Standards of Service are met for each guest.
• Describes menu in detail and answers questions regarding ingredients, allergens, and preparation; informs guests on daily specials.
• Uses descriptive language and upsell techniques to enhance guest experience.
• Pre-sets tables with condiments, utensils, or plates and maintains table cleanliness.
• Delivers meals from kitchen to guests and handles payment procedures timely.
• Maintains knowledge of wines (domestic and international) and makes recommendations.
• Supports team members and communicates guest needs to ensure service flow.
• Maintains safe, clean, hazard-free work environment and adheres to policies.

Skills

People skills

Upselling

Cash handling

Bilingual (Spanish)

Education

High school diploma preferred

Tools

POS system

Job description

Job Summary

The Server – Specialty is responsible for serving food and beverages in a restaurant while completing all service standards to ensure prompt and efficient service.

Job Description

• Takes orders from guests using position number technique, writes orders down on server pad and enters into Point of Sales (POS) system within prescribed time limit according to Food and Beverage service standards.
• Ensures all 13 Standards of Service are met for each guest.
• Describes menu in detail and answers questions regarding menu ingredients, allergens, and preparation. Informs guests on daily specials.
• Uses descriptive verbiage, suggestive sell and upsell techniques.
• Pre-sets tables with any needed condiments, utensils, or plates.
• Performs on going quality checks with guests to ensure complete satisfaction with their dining experience.
• Refills drinks, as necessary, and clears any unneeded items off the table (pre-bussing).
• Anticipates guests’ needs and responds appropriately to guests’ needs through vigilant attention to follow-up.
• Garnishes and completes dishes prior to serving.
• Delivers completed items from kitchen to guests utilizing hand delivery service. Delivering food to guest according to position number.
• Performs proper payment procedures in a timely manner and assists with guests’ departure.
• Maintains complete knowledge of wines, both domestic and international, selection, entrée accompaniment, presentation, and service. Makes recommendations to guest when necessary.
• Supports other team members by awareness of guests’ needs, outside of their own service areas. Alerts the area servers when guests require attention or provides service to guests when necessary.
• Practices alcohol awareness and gets manager involved when necessary. Knows the legal drinking age and procedures for requesting proof of age from guests.
• Understands and practices excellent safety and sanitation procedures.
• Maintains knowledge of and effectively promotes company services and player’s club program.
• Ensures that a clean, safe, hazard-free work environment is maintained.
• Adheres to all company and department policies, procedures, and standard operating guidelines.
• Performs other duties as assigned.
• Does not provide supervision to other team members.
• High school diploma or general education degree preferred.
• Food Handler’s Certificate required.
• RASS or TIPS Certification of alcohol awareness program must be obtained within 90 days of employment and maintain current certification.
• California Responsible Beverage Service Training and Certification required upon hire.
• Must be 21 years of age or older.
• 1 to 2 years of related experience and/or training required.
• Bilingual in Spanish preferred.
• Excellent verbal and written communication skills.
• Demonstrate proficiency in cash handling.
• Ability to work in a professional high-pressure environment while demonstrating and maintaining good personal relation/people skills and a positive attitude.
• Ability to multitask and work well under stress.
• Must be a self-starter and able to adjust to change.
• Must be able to work flexible hours during the day or evening including weekends, holidays, and all blackout dates.

Hiring Preference

The Viejas Band of Kumeyaay Indians is an equal opportunity employer.

Consistent with tribal and federal law, the Viejas Band of Kumeyaay Indians applies Native American preference in hiring.

85% of our Management Team have been promoted from within.

On our most recent Engagement Survey, 82% of our Team Members expressed that they were grateful to work at Viejas.

40% of our Team Members have worked for us for more than 5 years and 23% for more than 10 years.

San Diego's Premier Gaming Resort, Viejas Casino & Resort is a AAA Four Diamond Award recipient since 2013.

Viejas Casino & Resort features world-class gaming with thousands of slot machines, exciting table games, an outlet shopping center, and an off-track betting facility.

Viejas Casino & Resort also features a variety of restaurants including the AAA Four Diamond Grove Steakhouse which offers classic and contemporary cuisine for the definitive gourmet experience.

Baron Long Bar & Grill offers a casual sports bar dining experience with quality ingredients and house-made preparations.

Ginger Noodle Bar offers classic and contemporary Asian fare in a comfortable and modern contemporary setting with an organic and natural influence.

Grab & Go is the ideal place to enjoy sandwiches, burgers, pizzas, wholesome Poke bowls, and much more, all with speedy service to swiftly get you back to the game —24 hours a day!

Viejas Hotel features 203 luxury rooms and 34 VIP suites, including a lush, spacious pool and lounge area and nine indoor-outdoor meeting spaces, including the magnificent Oak Ballroom.

The highly anticipated adult-only tower, Willows Hotel & Spa offers an additional 159 VIP suites and luxury spa facilities.

A perfect place to relax and regenerate, The Spa at Willows Hotel & Spa is a full-service spa that accentuates your Resort experience.

Indulge in signature body and facial treatments specifically created to beautify and regenerate.

Amenities include a steam room, sauna, saltwater pool, and whirlpool.

The beautiful Viejas Outlets, located across the street from the casino, offers visitors a unique shopping experience with highly acclaimed stores, numerous eateries, Viejas Bowl, and Southern California’s largest outdoor ice rink.

The best casino in San Diego just got even better.

The Viejas Pit Stop, located at the Eastern parking lot is an oasis of travel perfection. With 16 gas pumps, 4 diesel pumps, a car wash and a comprehensive convenience store, to include hot and cold meal favorites, like BBQ Sandwiches, Mexican items, Wings, Pizza, fresh Donuts and more! Open 24 hours a day! AND myViejas players are able to redeem their points for fuel!

Benefits

• Retirement 401(k) with company match
• Medical, Dental, Vision Benefits with employer contribution
• Paid Time Off (3 weeks of PTO plus Holidays, start earning from day one!)
• Accident, Critical Illness & Disability Insurance Available
• Employee Assistance Program
• Bonus Eligibility for all Team Members.
• $5,000 tuition reimbursement per calendar year (Annually, no limit during duration of employment)
• Unlimited Chiropractor Benefit with $10 co-pay
• Gym Membership Reimbursement
• Viejas Pit Stop Fuel Discount
• And, much more!
• Benefits vary for PT and FT employment