Vip Host

Viejas; San Diego (CA); Hybrid; USD 50,000 - 80,000; Full time

Benefits offered by this job

401(k) with match

Medical benefits

PTO

Job summary

Viejas Casino & Resort is seeking a VIP Host to deliver world-class service to Gold Tier guests. You will greet players, build relationships, and coordinate bookings and transportation both on and off property.

You will actively promote the myViejas Club, enroll new members, and maintain accurate guest data while collaborating with the Player Development team to ensure exceptional experiences across all Viejas venues.

Qualifications

• High school diploma or GED is required.
• 1–3 years of related experience; casino experience preferred.
• Strong guest service skills and ability to multi-task.

Responsibilities

• Greet VIP players and provide personalized guest service.
• Build relationships with VIP guests to drive loyalty and repeat visits.
• Make bookings, reservations, and transportation requests for guests.
• Input and retrieve guest account information in the system.
• Promote and enroll guests into the myViejas Club.

Skills

Guest service

Communication

Multitasking

Attention to detail

Teamwork

Flexible schedule

Education

High school diploma or GED

Tools

Player Tracking System

Microsoft Office

Job description

Job Summary

The VIP Host provides Gold Tier guests with a world class gaming experience by greeting and attending to the requirements of the players and building strong relationships with guests through specialized, personalized and preferential guest service, to establish and maintain a relationship that influences incremental trips and spend at Viejas.

Job Description

• Works at the myViejas desks and other VIP contact points. Spends time on the casino floor, to greet and provide support to the VIP players ensuring quality guest service in accordance with company's established operational/marketing strategies.
• Builds strong relationships with guests through specialized, personalized and preferential guest services.
• Makes bookings, reservations and other requests for guests on and off property and calls for shuttle, taxi, hotel reservations, etc.
• Attains personalized VIP guest information to assist the Player Development team members in guest service.
• Actively seeks guests that are not in the myViejas Club utilizing strong sales ability to solicit the myViejas Club rewards and sign up new members.
• Energetically encourages guests to sign-up for myViejas Club cards while they are playing on the casino floor utilizing preferred selling techniques.
• Explains the myViejas Club in detail to all guests, including the benefits and function of the club card and how points are earned. Inputs and retrieves guest account information on the computer system accurately and expediently.
• Provides guests with accurate redemption information and issues appropriate voucher redemption.
• Communicates with Player Development team and/or Player Development Management to assist with problem resolution regarding player's account, point discrepancies, service recovery or other.
• Maintains confidentiality of all players' information.
• Demonstrates a complete understanding of all the property's gaming operations, promotions, and the myViejas Club Rewards program.
• Works closely with other departments team members to determine VIP guests to provide the best guest experience possible.
• Uses sales techniques to identify and cultivate relationships with myViejas Club rewards members to promote and encourage more trips and play.
• Develops guest contacts using referrals and pursuing leads as defined by management.
• Generates revenue through development of accounts, utilizing current player database, and seeking out new potential players.
• Actively develops and maintains guest loyalty and incremental visitation through personal contact such as telephone contact, on-property hosting, off-property entertaining, telemarketing, direct mail, and email using available services and promotional opportunities.
• Makes appropriate decisions regarding complimentary items by evaluating the gaming activity of individual players such as recorded play, earned points, comp availability, and guest profitability.
• Devotes significant time being visible and available on the casino floor in order to meet and greet guests during individual visits as well as during special events.
• Keeps current with all promotions and events in the casino, restaurants, hotels, outlet centers, and Viejas Enterprises.
• Follows company and departmental policies, standard operating procedures, and applicable governmental laws and regulations.
• Follows Viejas gust service standards while performing job duties.
• Ensures that a clean, safe, hazard-free work environment is maintained.
• Performs all other duties as assigned.
• Does not provide supervision to others.
• High school diploma or general education degree (GED) required.
• 1 to 3 years of related experience and/or training.
• 1 year of working in casino preferred.
• Strong guest service skills.
• Must be able to use a Player Tracking System to review guest accounts for gaming activity, promotions, redemption of promotions and coupons.
• Knowledge of Microsoft Office.
• Detail-oriented, organized, self-motivated, and values teamwork.
• Strong communication skills, both verbally and in written form.
• Ability to multi-task and work in a fast-paced environment.
• Must be able to work a flexible schedule according to business needs, including evenings, weekends, and holidays.

Hiring Preference

The Viejas Band of Kumeyaay Indians is an equal opportunity employer. Consistent with tribal and federal law, the Viejas Band of Kumeyaay Indians applies Native American preference in hiring.

85% of our Management Team have been promoted from within

On our most recent Engagement Survey, 82% of our Team Members expressed that they were grateful to work at Viejas

40% of our Team Members have worked for us for more than 5 years and 23% for more than 10 years

San Diego's Premier Gaming Resort, Viejas Casino & Resort is a AAA Four Diamond Award recipient since 2013. Viejas Casino & Resort features world-class gaming with thousands of slot machines, exciting table games, an outlet shopping center, and an off-track betting facility.

Viejas Casino & Resort also features a variety of restaurants including the AAA Four Diamond Grove Steakhouse which offers classic and contemporary cuisine for the definitive gourmet experience. Baron Long Bar & Grill offers a casual sports bar dining experience with quality ingredients and house-made preparations. Ginger Noodle Bar offers classic and contemporary Asian fare in a comfortable and modern contemporary setting with an organic and natural influence. Grab & Go is the ideal place to enjoy sandwiches, burgers, pizzas, wholesome Poke bowls, and much more, all with speedy service to swiftly get you back to the game 24 hours a day!

Viejas Hotel features 203 luxury rooms and 34 VIP suites, including a lush, spacious pool and lounge area and nine indoor-outdoor meeting spaces, including the magnificent Oak Ballroom. The highly anticipated adult-only tower, Willows Hotel & Spa offers an additional 159 VIP suites and luxury spa facilities. A perfect place to relax and regenerate, The Spa at Willows Hotel & Spa is a full-service spa that accentuates your Resort experience. Indulge in signature body and facial treatments specifically created to beautify and regenerate. Amenities include a steam room, sauna, saltwater pool, and whirlpool. The beautiful Viejas Outlets, located across the street from the casino, offers visitors a unique shopping experience with highly acclaimed stores, numerous eateries, Viejas Bowl, and Southern California’s largest outdoor ice rink. The best casino in San Diego just got even better. The Viejas Pit Stop, located at the Eastern parking lot is an oasis of travel perfection. With 16 gas pumps, 4 diesel pumps, a car wash and a comprehensive convenience store, to include hot and cold meal favorites, like BBQ Sandwiches, Mexican items, Wings, Pizza, fresh Donuts and more! Open 24 hours a day! AND myViejas players are able to redeem their points for fuel!

Benefits

• Retirement 401(k) with company match Medical, Dental, Vision Benefits with employer contribution Paid Time Off (3 weeks of PTO plus Holidays, start earning from day one!) Accident, Critical Illness & Disability Insurance Available Employee Assistance Program Bonus Eligibility for all Team Members $5,000 tuition reimbursement per calendar year (Annually, no limit during duration of employment) Unlimited Chiropractor Benefit with $10 co-pay Gym Membership Reimbursement Viejas Pit Stop Fuel Discount And, much more!
• *Benefits vary for PT and FT employment