Bartender III

Viejas; San Diego, Northern (CA, KY); Hybrid; USD 40,000 - 58,000; Full time

Benefits offered by this job

401(k) with company match

Medical, Dental, Vision benefits

Paid Time Off

Bonus eligibility

Tuition reimbursement

Gym membership reimbursement

Job summary

Viejas Casino & Resort in San Diego seeks an experienced Bartender III to deliver engaging, high-volume service and craft intricate beverages with accuracy and flair.

Under general supervision, you will train team members, describe menus, tailor cocktails to guest preferences, manage bar inventory, and uphold sanitation and safety standards while promoting our beverage program.

Qualifications

• High school diploma or GED required.
• Food Handler’s Certificate required.
• RASS or TIPS Certification must be obtained within 30 days.
• California RBST certification required upon hire.

Responsibilities

• Take food and beverage orders from casino floor, servers, and guests.
• Present and describe menus, recommend drinks, and answer ingredients questions.
• Mix complex cocktails and tailor to guest preferences.
• Enter orders into POS and handle cash as policies require.
• Assist with training and standard operating procedures.

Skills

Verbal communications

Customer service

Cash handling

Bar operations knowledge

Multitasking

Education

High school diploma or GED

Food Handler’s Certificate

RASS or TIPS Certification

California Responsible Beverage Service Training

Tools

POS system

Job description

Job Summary Under general supervision, the Bartender III is responsible for positive guest interactions while accurately mixing and serving intricate beverages to guests and servers in an efficient and entertaining manner. In addition, the Bartender III will assist Beverage Management with training of team members on work duties and departmental policies and procedures.

Job Description

• Assists the Beverage Management with providing training to team members on departmental policies and procedures, and completes and submits all training paperwork as required.
• Takes food and beverage orders from casino floor, servers, and guests.
• Presents and describes food and drink menus in detail, makes recommendations using guest personal preferences, and answers any questions regarding ingredients and preparation.
• Suggestively sells by upgrading to premium liquors/drinks.
• Enters orders into POS system, performs cash handling transaction prescribed in the organization policies and procedures.
• Pours and serves wine, champagne, bottled or draft beer, and non-alcoholic beverages with proper garnishes.
• Mixes liquor, juice, soda, water, fruit, sugar and other ingredients to prepare complex cocktails and other beverages by not using a recipe book.
• Takes drink off of the menu and tailor to guests’ preference/taste.
• Delivers completed orders to guests and wish them a happy meal.
• Assists the restocking and replenishment of bar inventory and supplies.
• Prepares garnishes for drinks.
• Properly stocks and rotates liquor, beer, wine, and garnishes in bar area.
• Maintains bottles and glasses in an attractive and functional manner to support efficient drink preparation and promotion of beverages.
• Works with managers to improve business results (sales and profit) through increasing efficiency, reducing costs and minimizing waste.
• Reports all equipment problems and bar maintenance issues to the manager.
• Provides timely response and resolution on guest inquiries while ensuring guest satisfaction.
• Notifies manager when a guest is not 100% satisfied with their experience
• Maintains strong knowledge and has ability to articulate different characteristics of wines, beers and liquors offered at the bar.
• Maintains knowledge of and effectively promotes company services and player’s club program.
• Practices alcohol awareness and gets manager involved when necessary.
• Knows the legal drinking age and procedures for asking proof of age.
• Ensures closing procedures are followed for paperwork, receipts balance, and inventory count.
• Understands and practices good sanitation procedures.
• Keeps entire bar, lounge area, glassware, utensils, and equipment clean and organized through the shift.
• Ensures that a clean, safe, hazard-free work environment is maintained.
• Attends all schedule team member meetings and trainings; brings suggestions for improvement.
• Complies with company and departmental policies and standard operating procedures, applicable governmental laws and regulations.
• Performs other duties as assigned.
• Does not provide supervision to other team members.
• High school diploma or general education degree (GED).
• Food Handler’s Certificate required.
• RASS or TIPS Certification of alcohol awareness program must be obtained within 30 days of employment and maintain current certification.
• California Responsible Beverage Service Training and Certification required upon hire.
• Must be 21 years of age or older.
• 5 or more years of related experience and/or training.
• High volume bar experience is required.
• Excellent verbal, written, and interpersonal communications skills.
• Demonstrate proficiency in cash handling.
• Strong customer service skills.
• Strong knowledge of bar operations, service procedures and function.
• Strong knowledge of beer, wine, liquor, and common drink recipes.
• Ability to follow intricate drink recipes with precision.
• Ability to create a cocktail based on a guests preferred flavor profile.
• Uses showmanship to enhance the overall guest experience.
• Must possess an outgoing, positive attitude and work well with other team members.
• Ability to multitask and must maintain high personal grooming standard.
• Ability to work in a fast paced, high activity environment.
• Must be flexible to work different shifts, evenings, weekends, and holidays.

Hiring Preference

The Viejas Band of Kumeyaay Indians is an equal opportunity employer. Consistent with tribal and federal law, the Viejas Band of Kumeyaay Indians applies Native American preference in hiring.

85% of our Management Team have been promoted from within On our most recent Engagement Survey, 82% of our Team Members expressed that they were grateful to work at Viejas 40% of our Team Members have worked for us for more than 5 years and 23% for more than 10 years San Diego's Premier Gaming Resort, Viejas Casino & Resort is a AAA Four Diamond Award recipient since 2013. Viejas Casino & Resort features world-class gaming with thousands of slot machines, exciting table games, an outlet shopping center, and an off-track betting facility. Viejas Casino & Resort also features a variety of restaurants including the AAA Four Diamond Grove Steakhouse which offers classic and contemporary cuisine for the definitive gourmet experience. Baron Long Bar & Grill offers a casual sports bar dining experience with quality ingredients and house-made preparations. Ginger Noodle Bar offers classic and contemporary Asian fare in a comfortable and modern contemporary setting with an organic and natural influence. Grab & Go is the ideal place to enjoy sandwiches, burgers, pizzas, wholesome Poke bowls, and much more, all with speedy service to swiftly get you back to the game —24 hours a day! Viejas Hotel features 203 luxury rooms and 34 VIP suites, including a lush, spacious pool and lounge area and nine indoor-outdoor meeting spaces, including the magnificent Oak Ballroom. The highly anticipated adult-only tower, Willows Hotel & Spa offers an additional 159 VIP suites and luxury spa facilities. A perfect place to relax and regenerate, The Spa at Willows Hotel & Spa is a full-service spa that accentuates your Resort experience. Indulge in signature body and facial treatments specifically created to beautify and regenerate. Amenities include a steam room, sauna, saltwater pool, and whirlpool. The beautiful Viejas Outlets, located across the street from the casino, offers visitors a unique shopping experience with highly acclaimed stores, numerous eateries, Viejas Bowl, and Southern California’s largest outdoor ice rink. The best casino in San Diego just got even better. The Viejas Pit Stop, located at the Eastern parking lot is an oasis of travel perfection. With 16 gas pumps, 4 diesel pumps, a car wash and a comprehensive convenience store, to include hot and cold meal favorites, like BBQ Sandwiches, Mexican items, Wings, Pizza, fresh Donuts and more! Open 24 hours a day! AND myViejas players are able to redeem their points for fuel!

Benefits and Compensation

• Retirement 401(k) with company match
• Medical, Dental, Vision Benefits with employer contribution
• Paid Time Off (3 weeks of PTO plus Holidays, start earning from day one!)
• Accident, Critical Illness & Disability Insurance Available
• Employee Assistance Program
• Bonus Eligibility for all Team Members
• $5,000 tuition reimbursement per calendar year (Annually, no limit during duration of employment)
• Unlimited Chiropractor Benefit with $10 co-pay
• Gym Membership Reimbursement
• Viejas Pit Stop Fuel Discount
• And, much more!
• Benefits vary for PT and FT employment