Guest Room Attendant

Viejas; Alpine (CA); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) match

Health, dental, vision benefits

Paid time off

Job summary

Viejas seeks a Guest Room Attendant to maintain the cleanliness and presentation of guest rooms, corridors, and linen closets. You will make beds, dust, vacuum, clean bathrooms, and stock carts with supplies, ensuring high standards across all areas.

Responsibilities include restocking amenities, responding to guest requests, and maintaining a safe, organized workspace. Flexibility for day/evening shifts and weekends is required.

Qualifications

• High School Diploma or GED preferred.
• Able to obtain bloodborne pathogens/biohazardous material certification (training provided).
• 3+ months of related experience and/or training preferred.

Responsibilities

• Dust, brush, polish, and vacuum guest room furniture.
• Dust and clean room decorations, appliances, walls, and vents.
• Vacuum and mop floors in rooms and hallways.
• Make beds with clean linens and replace used linens.
• Clean bathrooms and replenish amenities and supplies.
• Restock carts with room supplies and ensure proper inventory.
• Respond to guest requests and escalate issues promptly.

Skills

Customer service

Attention to detail

Communication skills

multitasking

Education

High School Diploma or GED

Job description

Job Summary

The Guest Room Attendant is responsible for the cleanliness and overall appearance of guest rooms, corridors, and linen closets. The duties are making beds, dusting, vacuuming, emptying trash, cleaning bathrooms, windows, and stocking cart with room supplies.

Job Description

• Dusts, brushes, polishes, and vacuums furniture.
• Dusts and cleans room decorations, appliances, wall fixtures, windowsills, and vents.
• Vacuums and sweeps carpets and floors in the rooms and hallways.
• Mops floors as needed.
• Removes bed sheets and pillowcases from the bed and remakes the bed with clean linens, tightening the edges for crisp appearance.
• Checks for damaged linens.
• Ensures rooms meet the company’s standards.
• Cleans showers, tubs, sinks, and toilets, and bathroom items.
• Picks up wet towels off the floor and replaces them with clean towels.
• Removes used guest amenities and trash.
• Maintains linen rooms and stock carts with supplies and equipment.
• Re-stocks drinks in the room as needed.
• Replenishes guest amenities and supplies.
• Puts dirty linens into laundry cart.
• Responds to requests and resolves internal and external guests’ complaints or in a timely manner or refers to the appropriate management team.
• Records room status on work assignment sheets.
• Attends brief staff meeting with the housekeeping supervisor for update on ongoing hotel activities and to obtain room assignment before start of shift.
• Stocks carts with room supplies and maintains equipment.
• Ensures that a clean, safe, hazard-free work environment is maintained.
• Adheres to all company and department policies, procedures, and standard operating guidelines
• Performs other duties as assigned.
• Does not provide supervision to other team members.
• High school diploma or general education degree (GED) preferred.
• Must be able to be certified in blood borne pathogens/bio-hazardous material clean up (training will be provided).
• Three or more months of related experience and/or training (preferred).
• Must be age 21 years of age or older.
• Ability to work in a professional high-pressure environment while demonstrating and maintaining good personal relation/people skills and a positive attitude.
• Ability to effectively communicate with guests and team members verbally or in written form.
• Ability to multitask and work well under stress.
• Must be a self-starter, value teamwork, and able to adjust to change.
• Must be able to work flexible hours during the day or evening including weekends, holidays, and all blackout dates.

Hiring Preference

The Viejas Band of Kumeyaay Indians is an equal opportunity employer.

Consistent with tribal and federal law, the Viejas Band of Kumeyaay Indians applies Native American preference in hiring.

85% of our Management Team have been promoted from within

On our most recent Engagement Survey, 82% of our Team Members expressed that they were grateful to work at Viejas

40% of our Team Members have worked for us for more than 5 years and 23% for more than 10 years

About the Resort

San Diego's Premier Gaming Resort, Viejas Casino & Resort is a AAA Four Diamond Award recipient since 2013. Viejas Casino & Resort features world-class gaming with thousands of slot machines, exciting table games, an outlet shopping center, and an off-track betting facility.

Viejas Casino & Resort also features a variety of restaurants including the AAA Four Diamond Grove Steakhouse which offers classic and contemporary cuisine for the definitive gourmet experience. Baron Long Bar & Grill offers a casual sports bar dining experience with quality ingredients and house-made preparations. Ginger Noodle Bar offers classic and contemporary Asian fare in a comfortable and modern contemporary setting with an organic and natural influence. Grab & Go is the ideal place to enjoy sandwiches, burgers, pizzas, wholesome Poke bowls, and much more, all with speedy service to swiftly get you back to the game —24 hours a day!

Viejas Hotel features 203 luxury rooms and 34 VIP suites, including a lush, spacious pool and lounge area and nine indoor-outdoor meeting spaces, including the magnificent Oak Ballroom. The highly anticipated adult-only tower, Willows Hotel & Spa offers an additional 159 VIP suites and luxury spa facilities. A perfect place to relax and regenerate, The Spa at Willows Hotel & Spa is a full-service spa that accentuates your Resort experience. Indulge in signature body and facial treatments specifically created to beautify and regenerate. Amenities include a steam room, sauna, saltwater pool, and whirlpool.

The beautiful Viejas Outlets, located across the street from the casino, offers visitors a unique shopping experience with highly acclaimed stores, numerous eateries, Viejas Bowl, and Southern California’s largest outdoor ice rink. The best casino in San Diego just got even better. The Viejas Pit Stop, located at the Eastern parking lot is an oasis of travel perfection. With 16 gas pumps, 4 diesel pumps, a car wash and a comprehensive convenience store, to include hot and cold meal favorites, like BBQ Sandwiches, Mexican items, Wings, Pizza, fresh Donuts and more! Open 24 hours a day! AND myViejas players are able to redeem their points for fuel!

Benefits

• Retirement 401(k) with company match
• Medical, Dental, Vision Benefits with employer contribution
• Paid Time Off (3 weeks of PTO plus Holidays, start earning from day one!)
• Accident, Critical Illness & Disability Insurance Available
• Employee Assistance Program
• Bonus Eligibility for all Team Members
• $5,000 tuition reimbursement per calendar year (Annually, no limit during duration of employment)
• Unlimited Chiropractor Benefit with $10 co-pay
• Gym Membership Reimbursement
• Viejas Pit Stop Fuel Discount
• And, much more!
• *Benefits vary for PT and FT employment