Server (sámn)

800_ilani Cowlitz Tribal Gaming Authority; United States; On-site; USD 23,000 - 26,000; Full time

Job summary

ilani in Ridgefield, Washington, located on the Cowlitz Reservation, seeks staff to deliver exceptional guest experiences across dining and beverage service. The role emphasizes greeting guests, presenting menus, explaining specials, and making thoughtful recommendations.

The position requires standing for long shifts, maintaining knowledge of alcohol procedures, and collaborating with team members to ensure timely service.

Qualifications

• High school diploma or GED required.
• At least 1 year experience in a high-volume food & beverage setting.
• Excellent interpersonal and teamwork skills.
• Ability to stand for an 8-hour shift and lift up to 50 lbs.

Responsibilities

• Greet guests, present menus, explain specials, and suggest items.
• Take guest orders, place orders, and serve courses.
• Maintain cleanliness and reset tables between courses.
• Check IDs and ensure responsible alcohol service.
• Total bills, handle payments, and make change.

Skills

Interpersonal skills

Customer service

Stamina for shifts

Lift up to 50 lbs

21+ years old

Willing to work in smoking environment

Education

High School Diploma / GED

Job description

Pledge for Success

We are dedicated to hiring outstanding individuals who share in our commitment and passion in serving our guests. Ambition, dedication, attention to detail, and a warm smile are all winning characteristics that lead to the spirit of who we are.

Position Summary

Responsible for the overall guest experience as it relates to education, delivery and presentation of food and beverage.

Primary Duties and Responsibilities

• Promotes superior guest service.
• Maintains, and perpetuates a positive organizational culture according to the principles of the Spirit of Tâlícn and the Core Values of ilani.
• Greets guests, presents menus, explains specials of the day, answers questions, and makes suggestions regarding food, beverage, and wagering.
• Takes guest orders, places orders.
• Serves courses from kitchen and service bars.
• Garnishes and decorates dishes.
• Observes guests to respond to any additional requests and to determine when meal has been completed.
• Totals Bill, presents check, accepts payment, and makes change.
• Ladles soup, makes salads, portions desserts, brews coffee, and performs other services as determined by establishment’s size and practices.
• Clears and resets counters or tables at conclusion of each course.
• Has complete knowledge of the legal drinking age and procedures.
• Checks for acceptable identification for guests who appear to be under 30 years of age and are attempting to consume or purchase alcoholic beverages.
• Has knowledge of the effects of alcohol on the body and its ability to impair mental/physical abilities and thereby uses good judgment when serving alcoholic beverages.
• Performs service duties for other servers by picking up their orders when ready in the Kitchen and delivering.
• Check other tables and provide assistance as needed.
• Works shifts up to 8 hours or longer, if needed.
• Performs side duties including rolling silverware, cleaning trays, restocking-items, filling ice bins, set up, cleaning, breaking down server areas, using cleaning compounds, making coffee.
• Maintains confidentiality of sensitive information.
• Performs other duties as assigned.

Minimum Qualifications

• High School Diploma / GED; Recognized Equivalent of a High School Diploma (RED) or Foreign High School Diploma (FHD).
• At least 1 year of experience in a high-volume food and beverage setting.
• Must possess excellent interpersonal skills with an ability to foster a supportive and enabling team environment.
• Must be able to stand and walk for an 8-hour shift.
• Must be able to lift and carry 50 lbs.
• Must be at least 21 years of age.
• Must be willing to work in a smoking environment.
• Must be willing to adhere to company health and safety measures.

Work Shift

Any (United States of America)

Wages

This role offers a starting wage of $17.13 per hour. Candidates with relevant experience may be placed higher within the established pay range.

Knock, knock. Hear that sound? That's opportunity!

Located on the Cowlitz Reservation in Ridgefield, Washington, ilani, is the Pacific Northwest’s premier gaming, dining, entertainment and meeting destination. With nearly 400,000 total square feet, ilani includes more than 100,000 square feet of gaming space with nearly 3,000 slots and 75 gaming tables; 22 different restaurants, bars and retail outlets; and a 2,500-seat meeting and entertainment venue hosting nationally recognized performances.