SERVER SAKE

Vintage Hotels; Northern (KY); Hybrid; USD 32,000 - 52,000; Full time

Job summary

Vintage Hotels & Niagara’s Finest Hotels seeks a Server - Sake to join Masaki Sushi. The role offers flexibility and a chance to work with a tenured team focused on wine service.

You will provide personalized guest service, up-sell beverages, and assist in wine program management and monthly inventories. Strong wine knowledge and professional service are essential.

Qualifications

• Five years experience in premium Food & Beverage outlets/facilities.
• Solid knowledge of food and wine.
• Several wine courses and sommelier training.
• Previous up-selling and/or sales experience is considered an asset.

Responsibilities

• Provide personalized guest service at every opportunity and meet sales goals.
• Maximize beverage sales through promotions and server participation.
• Maintain high standards of service and ensure equipment is properly used and stored.
• Assist in wine service training and inventory management.
• Liaise with supervision on training needs and contribute to team development.

Skills

Knowledge of wine & food

Upselling/sales

Guest service

Education

Sommelier training

Tools

POS system

Job description

Vintage Hotels & Niagara’s Finest Hotels is currently seeking a Server - Sake to join our growing team! This is a great opportunity that can provide flexibility, valuable work experience, and a chance to work with a tenured team. Job Title: Server - Sake Property: Masaki Sushi

This posting is for an new vacancy within Lais Hotel Properties Limited.

Position Summary

To assist the restaurant team in achieving high standards of quality service, while developing the Food & Beverage team professionally in the area of service and wine.

Duties and Responsibilities

• Provide personalized and exceptional guest service at every given opportunity
• Meeting established up-selling and sales goals
• To ensure key targets are met
• To provide a high standard of service
• To maximize all beverage sales through promotions and server participation
• To keep overhead down without being detrimental to the business
• To assist in the carrying out of training sessions relating to wine service, company wide when required
• To carry out a monthly beverage inventory and assist in sales reports
• To review wine list, and liquor inventory on an ongoing basis
• Recommend products according to budget
• To assist in the development of the team and to participate fully with ongoing training initiatives, company wide as required
• To be fully aware of departmental standards and procedures ensuring standards are maintained at all times as agreed upon by the manager
• To ensure that a high standard of guest service to both internal and external guests is met.
• To ensure all objectives set by the manager are achieved wherever possible
• To ensure all equipment in the department is correctly used, maintained and properly stored and is always kept clean
• Possess extensive wine and beverage knowledge to be able to communicate confidently with all guests
• To ensure all correct mis en place is carried out prior to service as agreed with the Food and Beverage Manager
• To be accountable for end of shift closing down procedures, change requests and server tip outs
• Exceptional food and wine knowledge
• Product and regional area knowledge
• Assisting in opening and closing duties
• Create check, collect payment, and settle transactions following standard operating procedures
• Responsible for cash floats and deposits
• Leading in the service function and setting a positive example for new and existing team members
• To liaise with the Supervisor/Manager on training needs for team members
• To complete Skills Checklists for all new hires
• Recommend wine menu changes to Food & Beverage Manager
• Having a thorough knowledge of Vintage Hotels’ products and services
• Suggesting additional product and services meeting our guests’ specific preferences
• All other duties as assigned

Health and Safety Responsibilities

• A worker shall,
• work in compliance with the provisions of the Occupational Health & Safety Act and the regulations;
• Use or wear the equipment, protective devices or clothing that the worker’s employer requires to be used or worn;
• Report to his/her employer or supervisor the absences of or defect in any equipment or protective device of which the worker is aware and which many endanger himself, herself or another worker; and
• Report to his/her employer or supervisor any contravention of the Occupational Health & Safety Act or the regulations or the existence of any hazard of which he/she knows
• No worker shall,
• remove or make ineffective any protective device required by the regulations or by his/her employer without providing an adequate temporary protective device and when the need for removing or making ineffective the protective device has ceased, the protective device shall be replaced immediately;
• use or operate any equipment, machine, device or thing or work in a manner that may endanger himself/herself or any other worker; or
• engage in any prank, contest, feat or strength, unnecessary running or rough and boisterous conduct
• Comply with all Vintage Hotels health & safety policies
• Do not operate any equipment/machinery without given proper instruction and authority to do so
• Horseplay and running will not be tolerated at any time
• All personal protective equipment will be properly worn
• All personal protective equipment will be worn in the appropriate departments
• Do not climb any of the racking systems
• Do not ride on the automatic or manual conveyor systems
• All long hair must be tied up in order to prevent entanglement in machinery
• Do not put any foreign objects (body or innate) into the machines
• Do not remove any machine guards
• All safety signs must be adhered to
• Smoking is not permitted on Company property
• Always ensure that workplace accident/injuries are reported immediately to a Manager/Supervisor
• Failure to comply will result in the application of the Human Resources Standard & Procedure “#C.15 Progressive Corrective Action”

Technical/Managerial/Administration Requirements

• Demonstrated knowledge of food and wines
• Knowledge of POS in Food & Beverage

Professional Requirements

• Five (5) years experience, gained in premium Food & Beverage outlets/facilities
• Solid technical knowledge of food and wine
• Several wine courses and sommelier training
• Previous up-selling and/or sales experience is considered an asset

Personal Attributes

• Demonstrated ability to deal effectively with guests and Team Members
• Composure in resolving guest complaints and delivering exceptional service in food and beverage
• Exceptional attention to detail
• Ability to pass this knowledge on to peers via internal training program or demonstrations
• Demonstrated strong planning and organizing skills
• Confidence in selling and up-selling products and services

Lais Hotel Properties Limited is committed to fostering a diverse, inclusive, and accessible workplace where all individuals are valued and respected. We welcome and encourage applications from people with disabilities, Indigenous peoples, racialized individuals, women, 2SLGBTQIA+ persons, and others who may contribute to the further diversification of our team.

Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process. If you require accommodation, please let us know and we will work with you to meet your needs.

We are an equal opportunity employer and do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, or disability.