LOBBY ATTENDANT PM

Niagara's Finest; Northern (KY); Hybrid; USD 17,000 - 22,000; Full time

Job summary

Vintage Hotels & Niagara’s Finest Hotels is seeking a Lobby Attendant to join our team. You will provide personalized guest service in a fast-paced hotel environment, keeping public areas clean and well stocked while focusing on guest needs.

The role requires flexible hours including evenings and weekends; prior hospitality or sales experience is a plus, and we value reliability, attention to detail, and a team-first attitude.

Qualifications

• Prior customer service or guest-facing experience preferred.
• Sales experience considered an asset.
• WHMIS training is considered an asset.

Responsibilities

• Provide personalized guest service in all interactions.
• Maintain cleanliness of all common areas, hallways, meeting spaces, and lounges.
• Replenish soaps and paper supplies and assist with guest needs.

Skills

Up-selling experience

Sales experience

WHMIS training

Job description

Vintage Hotels & Niagara’s Finest Hotels is currently seeking a Lobby Attendant to join our growing team! This is a great opportunity that can provide flexibility, valuable work experience, and a chance to work with a tenured team.

Job Title: Lobby Attendant

Property: Vintage Hotels & Niagara’s Finest Hotels

Please note: By applying to this posting, you are applying for opportunities that may be available at any Vintage Hotels or Niagara's Finest Hotels property.

This posting is for an existing vacancy within Lais Hotel Properties Limited.

Position Summary: Ensures all common areas, hallways, meeting areas as dining facilities are cleaned and maintained in a manner consistent with a superior quality hotel.

Duties and Responsibilities

Primary Responsibilities

• Providing personalized and exceptional guest service at every given opportunity
• Vacuums, mops and dusts all common areas, hallways, meeting areas and Lounge
• Cleans all Team Member and public washrooms and responsible for continually checking and cleaning these areas throughout the shift
• Ensures all soaps and paper products are replenished in a timely manner
• Ensures all light bulbs are replaced
• Having a thorough knowledge of Lais Hotel Properties’ products and services
• Suggesting additional products and services meeting our guests’ specific preferences
• Assessing Guests’ individual needs to meet standards for additional products and services
• Actively seeking ways to meet Guests’ product or service needs
• All other duties as assigned

Professional Requirements

• Previous up-selling and/or sales experience is considered an asset
• WHMIS training is considered an asset

Personal Attributes

• Able to work flexible hours including evenings and weekends
• Able to work with minimal supervision
• Ability to communicate effectively in both formal and informal settings
• Good personal hygiene
• Able to pay particular attention to small details
• Willing to be a team player
• Confidence in selling and up-selling products and services
• Positive sales-oriented personality
• Desire to meet goals
• Ethical and honest

Physical Requirements

• Able to lift/carry buckets, mops, brooms, and small furniture
• Able to push/pull mops, carts, furniture, vacuum, mops, brooms
• Able to reach from waist to shoulder frequently: Able to reach above shoulder and below the waist occasionally

Lais Hotel Properties Limited is committed to fostering a diverse, inclusive, and accessible workplace where all individuals are valued and respected. We welcome and encourage applications from people with disabilities, Indigenous peoples, racialized individuals, women, 2SLGBTQIA+ persons, and others who may contribute to the further diversification of our team.

Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process. If you require accommodation, please let us know and we will work with you to meet your needs.

We are an equal opportunity employer and do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, or disability.