Server | Pilina | Casual

Fairmont Hotels & Resorts; Wailea (HI); On-site; USD 18,000 - 26,000; Full time

Job summary

Fairmont Kea Lani in Maui is seeking a courteous Server for Pilina lobby lounge to connect guests with our Hawaiian-inspired cuisine and service. You will showcase detailed knowledge, descriptive recommendations and seamless hospitality to turn moments into memories.

With a focus on guest satisfaction and teamwork, you will work in our all-suite luxury resort, adhere to sanitation standards, and participate in monthly promotions while delivering aloha spirit to discerning guests.

Qualifications

• Minimum two years serving in a high-volume restaurant.
• Wine knowledge is a plus for guest experiences.
• Experience in a 4-diamond hotel is an asset.

Responsibilities

• Confirm station assignment.
• Complete daily opening checklist and duties.
• Follow Fairmont Kea Lani service sequence to welcome and serve guests.
• Know all menu items, garnishes, contents and preparation methods.
• Provide engaging, aloha-inspired service and up-sell when appropriate.

Skills

Serving experience

Wine knowledge

Luxury hospitality

Education

High School diploma or equivalent

Job description

Company Description

Located on the coveted south shore of Maui in Wailea, Fairmont Kea Lani is Hawai'i's only all-suite and villa luxury oceanfront resort. This newly transformed, distinctive property is located on the sunny shores of Polo Beach amongst 22 acres of tropical landscape, offering authentic Hawaiian cultural experiences and genuine personal service that embody the spirit of Aloha.

From full-moon staff hikes and beach clean-ups to appreciation luncheons and birthday holidays, our team provides endless opportunities to learn and grow in both your personal and professional development. Live and work in a place you love!

Job Description

Providing Inspired Food & Beverage to highlight the destination we represent is one of our passions. As a Server in our lobby lounge, Pilina, you will be a hospitality ambassador that will connect our guests to the delectable cuisine inspired by our diverse culture and island home. Your detailed knowledge, colorful descriptions of our offerings and impeccable service will help us showcase our passion and accomplish our mission of turning moments into memories.

Hourly Rate: $16.00

What you will be doing

• Confirm station assignment
• Complete daily opening checklist and duties assigned
• Follow Fairmont Kea Lani sequence of service which will include but not limited to the following: welcome guest, introduce venue with approved verbiage, set table with glassware, take beverage order, pour water/juice/coffee, take food order, punch in order to POS, pick up drinks and deliver, set table, pick up food, deliver food, maintain table adhering to sanitation guidelines, bus tables, present check, and reset the table ready for the next guest.
• Have full knowledge of all menu items, garnishes, contents and preparation methods.
• Bring passion towards the guest experience and actively look for ways to emotionally engage with our guests.
• Actively participate in monthly departmental sales promotions.
• Adhere to the State of Hawaii Department of Health & EHC food handling safety standards
• Organize time so all side work is completed according to shift demand
• Maintain atmosphere of aloha spirit by providing engaging, personalized, timely, and efficient service to our discerning guests

Schedule

Due to the nature of the hospitality industry, employees are required to work varying schedules, including weekends and holidays, to accommodate the business and demands of the hotel.

Qualifications

Education

• High School diploma (or equivalent) and/or vocational training

Experience

• Minimum two (2) years serving experience in a high volume restaurant is required, preferably in a luxury hotel environment
• Previous fine dining experience and wine knowledge is an asset.
• Previous experience in a 4 diamond hotel environment is an asset.

Licenses or Certificates

• TB Clearance
• Maui County Liquor Card
• Food Safety Certification or ServSafe Certification

Additional Information

All Candidates must be in possession of identification proving authorization to work in the United States as defined in the Immigration Reform and Control Act of 1986 (IRCA). This Position does not offer sponsorship of Work Visas. Resumes submitted that cannot fulfill these requirements will not be considered.

Our commitment to Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.