Server | Pilina | Casual

Fairmont Waterfront; Wailea (HI); On-site; USD 19,000 - 25,000; Full time

Job summary

Fairmont Kea Lani in Maui is seeking a Server for Pilina lobby lounge. You will be a hospitality ambassador, delivering detailed menu knowledge, engaging guests, and providing impeccable service to turn moments into memories.

Hourly rate: $16.00. Work schedule varies, including weekends and holidays, in a luxury 4-diamond hotel setting on Polo Beach. Prior fine-dining experience is a plus and Hawaiian work authorization required.

Qualifications

• Minimum two years serving experience in a high-volume restaurant.
• Wine knowledge is an asset.
• Previous experience in a luxury/higher-end hotel environment is preferred.

Responsibilities

• Confirm station assignment.
• Complete opening checklist and duties.
• Follow service sequence from welcome to resetting the table.
• Know all menu items, garnishes, and preparation methods.
• Engage guests with passion and personalize service.
• Participate in monthly departmental sales promotions.
• Comply with food safety standards and sanitation guidelines.

Skills

Customer service

Hospitality

Communication

Education

High School diploma

Job description

Located on the coveted south shore of Maui in Wailea, Fairmont Kea Lani is Hawaiʻi’s only all-suite and villa luxury oceanfront resort. This newly transformed, distinctive property is located on the sunny shores of Polo Beach amongst 22 acres of tropical landscape, offering authentic Hawaiian cultural experiences and genuine personal service that embody the spirit of Aloha.

From full-moon staff hikes and beach clean-ups to appreciation luncheons and birthday holidays, our team provides endless opportunities to learn and grow in both your personal and professional development. Live and work in a place you love!

Job Description

Providing Inspired Food & Beverage to highlight the destination we represent is one of our passions. As a Server in our lobby lounge, Pilina, you will be a hospitality ambassador that will connect our guests to the delectable cuisine inspired by our diverse culture and island home. Your detailed knowledge, colorful descriptions of our offerings and impeccable service will help us showcase our passion and accomplish our mission of turning moments into memories.

Hourly Rate: $16.00

What you will be doing:

• Confirm station assignment
• Complete daily opening checklist and duties assigned
• Follow Fairmont Kea Lani sequence of service which will include but not limited to the following: welcome guest, introduce venue with approved verbiage, set table with glassware, take beverage order, pour water/juice/coffee, take food order, punch in order to POS, pick up drinks and deliver, set table, pick up food, deliver food, maintain table adhering to sanitation guidelines, bus tables, present check, and reset the table ready for the next guest.
• Have full knowledge of all menu items, garnishes, contents and preparation methods.
• Bring passion towards the guest experience and actively look for ways to emotionally engage with our guests.
• Actively participate in monthly departmental sales promotions.
• Adhere to the State of Hawaii Department of Health & EHC food handling safety standards
• Organize time so all side work is completed according to shift demand
• Maintain atmosphere of aloha spirit by providing engaging, personalized, timely, and efficient service to our discerning guests

Schedule:

Due to the nature of the hospitality industry, employees are required to work varying schedules, including weekends and holidays, to accommodate the business and demands of the hotel.

Qualifications

Education

• High School diploma (or equivalent) and/or vocational training

Experience

• Minimum two (2) years serving experience in a high volume restaurant is required, preferably in a luxury hotel environment
• Previous fine dining experience and wine knowledge is an asset.
• Previous experience in a 4 diamond hotel environment is an asset.

Licenses or Certificates

• TB Clearance
• Food Safety Certification or ServSafe Certification

Additional Information

All Candidates must be in possession of identification proving authorization to work in the United States as defined in the Immigration Reform and Control Act of 1986 (IRCA). This Position does not offer sponsorship of Work Visas. Resumes submitted that cannot fulfill these requirements will not be considered.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

So you can discover a world where life pulses with passion!

Join the Accor Group, an ecosystem of over 45 brands, 5,600 hotels, 10,000 restaurants and lifestyle places, that welcome you.With us, your personality is valued, your opportunities for growth know no boundaries. Every action you take has a positive and memorable impact on the experience of our customers, your colleagues, and also, on the planet, contributing to pioneering the art of responsible hospitality.

Hospitality is a work of heart! #fairmontcareers #alwayskealani