Server | Ko Restaurant | Part-time

Accorhotel; Wailea-Makena (HI); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical, Vision and Dental coverage

401(k)

Complimentary duty meal for employees

Accor discount on worldwide rates

Wellness offerings

Learning programs through our Academie

Job summary

Fairmont Kea Lani in Wailea, Hawai‘i seeks a Kō Server to connect guests with our island-inspired cuisine and exceptional hospitality. You will use detailed product knowledge and gracious service to turn moments into memories in a luxury resort setting.

Join a team that values aloha spirit, offers comprehensive benefits, and opportunities for growth across Accor properties worldwide.

Qualifications

• Minimum two years serving experience in a high-volume restaurant.
• Luxury hotel environment experience preferred.
• Wine knowledge is an asset.

Responsibilities

• Confirm station assignment.
• Complete daily opening checklist and duties.
• Follow service sequence from welcome to table reset.
• Demonstrate knowledge of all menu items, garnishes, contents and preparation methods.
• Deliver engaging, personalized and timely service to guests.

Skills

Customer service

Communication

Food & beverage knowledge

Wine knowledge

Education

High School diploma or equivalent

Tools

TB Clearance

Maui County Liquor Card

Food Safety Certification or ServSafe

Job description

Discover the essence of Maui at Fairmont Kea Lani, Hawai‘i’s only all-suite and villa luxury resort. Nestled on the pristine white sands of Wailea’s Polo Beach, this award-winning oceanfront paradise defines quintessential Hawaiian luxury with a state-of-the-art spa, island inspired cuisine and authentic cultural experiences.

From full-moon staff hikes and beach clean-ups to appreciation luncheons and birthday holidays, our team provides endless opportunities to learn and grow in both your personal and professional development. Live and work in a place you love!

What is in it for you:

• Comprehensive benefits package (Medical, Vision and Dental) including extended benefits like; Basic life insurance, TDI and Long-Term Disability for regular Full-time and Part-time employees
• 401(k)
• One complimentary duty meal for all employees that work more than 6 hours per shift
• Food & Beverage discount at Fairmont Kea Lani (venue specific and discount may vary)
• Wellness Offerings
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities

Providing Inspired Food & Beverage to highlight the destination we represent is one of our passions. As a Kō Server, you will be a hospitality ambassador that will connect our guests to the delectable cuisine inspired by our diverse culture and island home. Your detailed knowledge, colorful descriptions of our offerings and impeccable service will help us showcase our passion and accomplish our mission of turning moments into memories.

Hourly Rate: $16.00

What you will be doing:

• Confirm station assignment
• Complete daily opening checklist and duties assigned
• Follow Fairmont Kea Lani sequence of service which will include but not limited to the following: welcome guest, introduce venue with approved verbiage, set table with glassware, take beverage order, pour water/juice/coffee, take food order, punch in order to POS, pick up drinks and deliver, set table, pick up food, deliver food, maintain table adhering to sanitation guidelines, bus tables, present check, and reset the table ready for the next guest.
• Have full knowledge of all menu items, garnishes, contents and preparation methods.
• Bring passion towards the guest experience and actively look for ways to emotionally engage with our guests.

• Actively participate in monthly departmental sales promotions.
• Adhere to the State of Hawaii & EHC (Environmental Health Consultancy) food handling safety standards
• Organize time so all side work is completed according to shift demand
• Maintain atmosphere of aloha spirit by providing engaging, personalized, timely, and efficient service to our discerning guests

Schedule: Due to the nature of the hospitality industry, employees are required to work varying schedules, including weekends and holidays, to accommodate the business and demands of the hotel.

Education

• High School diploma (or equivalent) and/or vocational training

Experience

• Minimum two (2) years serving experience in a high volume restaurant is required, preferably in a luxury hotel environment required
• Previous fine dining experience and wine knowledge is an asset
• Previous experience in a 4 diamond hotel environment is an asset

Licenses or Certificates :

copies to be provided within 48 hours of offer

• TB Clearance
• Maui County Liquor Card
• Food Safety Certification or ServSafe Certification

All Candidates must be in possession of identification proving authorization to work in the United States as defined in the Immigration Reform and Control Act of 1986 (IRCA). This Position does not offer sponsorship of Work Visas. Resumes submitted that cannot fulfill these requirements will not be considered.

Visa Requirements:

Applicants must be legally eligible to work the United States

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?

Discover a world where life pulses with passion!

Join the Accor Group, an ecosystem of over 45 brands, 5,600 hotels, 10,000 restaurants and lifestyle places, that welcome you.With us, your personality is valued, your opportunities for growth know no boundaries. Every action you take has a positive and memorable impact on the experience of our customers, your colleagues, and also, on the planet, contributing to pioneering the art of responsible hospitality.

Hospitality is a work of heart! #fairmontcareers #alwayskealani