Server Operations Lead

General Dynamics Information Technology, Inc.; Fairfax (VA); Remote; USD 115,000 - 155,000; Full time

Benefits offered by this job

Growth tools

Leadership programs

Competitive pay

Veteran-focused culture

Cloud modernization

Job summary

General Dynamics Information Technology, Inc. seeks a Server Operations Lead to ensure accessibility across VA server environments, meeting Section 508 and WCAG 2.0 AA requirements.

The role requires US citizenship and a strong background in enterprise IT governance. You will collaborate with engineers, hosting teams, and VA stakeholders to drive continuous improvement, design governance processes, and deliver compliant hosting operations across platforms.

Qualifications

• 5+ years of related experience in enterprise IT environments.
• Experience leading server operations and compliance activities.
• Knowledge of accessibility standards (Section 508, WCAG 2.0 AA) and federal ICT.

Responsibilities

• Oversee accessibility compliance across VA server environments.
• Lead governance for server tools, dashboards, and documentation.
• Ensure compatibility with assistive technologies and VA standards.
• Coordinate with engineers, hosting, security, and VA stakeholders.
• Manage accessibility testing cycles and compliance reporting.

Skills

Accountability

Federal Compliance

Operational Procedures

Education

Bachelor’s degree or equivalent

Job description

Skills

• Accountability
• Federal Compliance
• Operational Procedures

Experience

5 + years of related experience

US Citizenship Required

Yes

Seize your opportunity to make a personal impact as a SERVER OPERATIONS LEAD supporting the Department of Veteran Affairs (VA) GDIT is your place to make meaningful contributions to challenging projects, build your skills, and grow a rewarding career.

At GDIT, people are our differentiator. As a SERVER OPERATIONS LEAD supporting the Department of Veteran Affairs (VA) in Austin, Texas you will help ensure today is safe and tomorrow is smarter.

Join GDIT to support the Department of Veterans Affairs (VA) through the IOSS App Hosting program.

HOW A SERVER OPERATIONS LEAD WILL MAKE AN IMPACT

As the Server Operations Lead, you will oversee accessibility compliance across VA’s server environments—ensuring all system interfaces, documentation, and administrative workflows meet Section 508, WCAG 2.0 AA, and federal ICT requirements.

You will lead governance and validation activities for server tools, dashboards, configuration documentation, and operational procedures, ensuring compatibility with assistive technologies and alignment with VA accessibility standards. You will work closely with engineers, hosting teams, developers, security teams, and VA stakeholders to improve accessibility, strengthen operational consistency, and reduce compliance risk.

You will manage accessibility testing cycles, documentation conformity, compliance dashboards, and recurring reporting. You will refine workflows, improve documentation structure, streamline accessibility checks, and embed ICT requirements into daily hosting and server lifecycle operations. You will also coordinate across service lines to ensure server operations remain aligned, efficient, and fully compliant.

You will partner directly with VA leadership and accessibility program offices to deliver compliance reviews, reports, and recommendations. Your communication practices will reinforce transparency, alignment, and stakeholder confidence.

You will drive continuous improvement across server operations by identifying accessibility gaps, updating SOPs, enhancing controls, supporting automation, modernizing documentation, and strengthening enterprise accessibility practices—ensuring VA’s server environments remain inclusive, reliable, and continuously advancing.

What You’ll Need to Succeed

• Bachelor’s degree or equivalent and 5 years of experience
• Experience leading server operations, infrastructure processes, or compliance activities in enterprise IT environments
• Demonstrated expertise in accessibility compliance, Section 508, WCAG 2.0 AA, or federal ICT standards
• Strong understanding of ITSM, service delivery, hosting operations, and enterprise‑class process governance
• Ability to evaluate server documentation, interfaces, workflows, and system outputs for accessibility, completeness, and accuracy
• Experience developing compliance plans, audit artifacts, dashboards, and corrective‑action processes
• Excellent written, analytical, and stakeholder communication skills
• Ability to collaborate across platform engineering, operations, and federal organizations

Desired Qualifications

• Experience supporting VA, federal agencies, or regulated environments
• Section 508 Trusted Tester certification, ITILv4, Six Sigma, or similar credentials
• Familiarity with VA Section 508 requirements, accessibility testing tools, and federal compliance frameworks
• Experience with enterprise reporting tools, accessibility audits, and performance analytics

Security Clearance

• Must be able to obtain a Public Trust clearance

Location

Austin, TX or Remote

No visa sponsorship is available for this position

GDIT IS YOUR PLACE:

• AI‑enabled professional growth tools
• Leadership development and internal mobility programs
• Competitive pay, benefits, and 401(k) match
• Mission‑focused culture supporting Veterans
• Opportunities to modernize VA’s cloud financial ecosystem and strengthen cost efficiency, accountability, and business value across nationwide operations

The likely salary range for this position is $114,750 - $155,250. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Our Identity Verification Process:

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work:

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans