Quality Process Manager

General Dynamics Information Technology, Inc.; Austin (TX); Hybrid; USD 97,000 - 121,000; Full time

Benefits offered by this job

AI-enabled growth tools

Leadership development

Competitive pay & benefits

Veteran-focused culture

Cloud modernization opportunities

Job summary

General Dynamics Information Technology, Inc. is seeking a Quality & Process Manager to support the VA in Austin, TX, leading enterprise quality across Infrastructure Operations to ensure deliverables meet performance standards.

You will partner with leaders and technical teams to measure performance, streamline workflows, and embed quality criteria across projects and services. You will identify risks, drive continuous improvements, and align processes with VA requirements, while maintaining

Qualifications

• Bachelor’s degree or equivalent and 5 years of related experience.
• Experience leading quality management, performance analysis, or process governance in enterprise IT environments.
• Demonstrated expertise in establishing quality controls, evaluating compliance, and supporting federal performance standards.
• Strong understanding of ITSM, service delivery operations, and enterprise‑class process management.
• Ability to evaluate technical documentation, deliverables, workflows, and operational outputs for completeness and accuracy.
• Experience developing quality plans, audit artifacts, performance dashboards, and corrective‑action processes.
• Excellent written, analytical, and stakeholder communication skills.

Responsibilities

• Lead enterprise quality management across Infrastructure Operations to meet VA performance standards.
• Oversee quality governance, quality control plans, and compliance reviews.
• Direct documentation accuracy and adherence to metrics for schedule, cost, and staffing.
• Partner with service lines, program managers, and technical teams to improve performance and reduce rework.
• Manage enterprise‑wide quality measurement systems and dashboards.
• Identify risks, document resolutions, and drive cross‑team process improvements.

Skills

Performance Metrics

Process Improvements

Process Quality Control

Education

Bachelor’s degree or equivalent

Job description

Requisition Details

• Type of Requisition: Regular
• Clearance Level Must Currently Possess: None
• Clearance Level Must Be Able to Obtain: None
• Public Trust/Other Required: MBI (T2)
• Job Family: Software Engineering
• Job Qualifications: Skills: Performance Metrics, Process Improvements, Process Quality Control
• Certifications: None
• Experience: 5 + years of related experience
• US Citizenship Required: Yes

Job Description

Seize your opportunity to make a personal impact as a QUALITY PROCESS MANAGER supporting the Department of Veterans Affairs (VA). GDIT is your place to make meaningful contributions to challenging projects, build your skills, and grow a rewarding career. At GDIT, people are our differentiator. As a QUALITY PROCESS MANAGER supporting the Department of Veterans Affairs (VA) in Austin Texas, you will help ensure today is safe and tomorrow is smarter. HOW A QUALITY PROCESS MANAGER WILL MAKE AN IMPACT Join GDIT to support the Department of Veterans Affairs (VA) through the Infrastructure Operations Support Services program. As the Quality & Process Manager, you will lead enterprise quality management across Infrastructure Operations—ensuring all deliverables, operational outputs, and service line activities consistently meet VA performance standards. You will oversee quality governance, develop and maintain quality control plans, direct compliance reviews, validate documentation accuracy, and ensure adherence to VA’s technical, schedule, cost, staffing, and management performance metrics. You will partner with service line leaders, program managers, and technical teams to measure performance, streamline workflows, reduce rework, and embed quality criteria across all projects and services. You will manage enterprise‑wide quality measurement systems, maintain dashboards and performance logs, track milestones, evaluate responsiveness and technical correctness, and coordinate cross‑team process improvements. You will proactively identify risks, document resolutions, align processes across teams, and support stable, reliable program delivery. You will engage directly with VA leadership and stakeholders to clarify expectations, provide visibility into performance trends, deliver reviews and briefings, and incorporate feedback into continuous improvement efforts. Your communication practices ensure transparency, alignment, and trust across IO operations. You will drive continuous improvement by identifying process gaps, modernizing documentation, strengthening controls, maturing performance measurement, and advancing automation—ensuring IO delivery remains disciplined, repeatable, reliable, and continuously improving.

Required Qualifications

• Bachelor’s degree or equivalent and 5 years of experience
• Experience leading quality management, performance analysis, or process governance in enterprise IT environments
• Demonstrated expertise in establishing quality controls, evaluating compliance, and supporting federal performance standards
• Strong understanding of ITSM, service delivery operations, and enterprise‑class process management
• Ability to evaluate technical documentation, deliverables, workflows, and operational outputs for completeness and accuracy
• Experience developing quality plans, audit artifacts, performance dashboards, and corrective‑action processes
• Excellent written, analytical, and stakeholder communication skills
• Ability to collaborate across service lines, technical teams, and federal organizations

Desired Qualifications

• Experience supporting VA, federal agencies, or regulated environments
• Six Sigma, Lean, ITILv4, or quality‑management certification
• Familiarity with federal performance frameworks, QASP evaluation criteria, and quality assurance surveillance methods
• Experience with enterprise reporting tools and performance analytics

Security Clearance

Must be able to obtain a Public Trust clearance.

Location

Austin, TX (hybrid). Travel Required: Less than 10%. Telecommuting Options: Hybrid Work. Additional Work Locations: USA TX Austin. Scheduled Weekly Hours: 40.

GDIT IS YOUR PLACE

• AI‑enabled professional growth tools
• Leadership development and internal mobility programs
• Competitive pay, benefits, and 401(k) match
• Mission‑focused culture supporting Veterans
• Opportunities to modernize VA’s cloud financial ecosystem and strengthen cost efficiency, accountability, and business value across nationwide operations

The likely salary range for this position is $97,968 - $120,750. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Total Rewards

• Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match.
• To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave.
• To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available.
• We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

Identity Verification Process

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

About Our Work

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

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Equal Opportunity

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans Opportunity Owned From working with technologies like AI, cyber and cloud to careers in intelligence and health, we offer endless opportunities to apply your expertise to create a safer, smarter world.