Server Operations Lead

General Dynamics Information Technology, Inc.; Austin (TX); On-site; USD 115,000 - 155,000; Full time

Benefits offered by this job

AI-enabled professional growth tools

Leadership development and internalmob

Competitive pay benefits and 401(k)

Job summary

General Dynamics Information Technology, Inc. in Austin, TX seeks a Server Operations Lead to oversee accessibility compliance across VA server environments and drive governance, documentation, and operational procedures.

You will partner with engineers, hosting teams, security, and VA stakeholders to improve accessibility, align with Section 508 and WCAG 2.0 AA, and strengthen controls while ensuring reliable, inclusive server operations.

Qualifications

• Bachelor’s degree or equivalent and 5 years of experience.
• Experience leading server operations infrastructure processes or compliance activities in enterprise IT environments.
• Demonstrated expertise in accessibility compliance Section 508 WCAG 2.0 AA or federal ICT standards.
• Strong understanding of ITSM service delivery hosting operations and enterprise-class process governance.
• Ability to evaluate server documentation interfaces workflows and system outputs for accessibility completeness and accuracy.
• Experience developing compliance plans audit artifacts dashboards and corrective-action processes.
• Excellent written analytical and stakeholder communication skills.
• Ability to collaborate across platform engineering operations and federal organizations.

Responsibilities

• Oversee accessibility compliance across VA server environments.
• Lead governance and validation for server tools, dashboards, docs.
• Collaborate with engineers, hosting, security, and VA stakeholders.
• Manage accessibility testing cycles, dashboards, and reports.
• Embed ICT requirements into daily hosting and server operations.
• Coordinate across service lines to maintain alignment and compliance.

Skills

Accessibility compliance

ITSM

Stakeholder communication

Server operations

Governance

Education

Bachelor’s degree or equivalent

Job description

SERVER OPERATIONS LEAD

Seize your opportunity to make a personal impact as a SERVER OPERATIONS LEAD supporting the Department of Veteran Affairs (VA) GDIT is your place to make meaningful contributions to challenging projects, build your skills, and grow a rewarding career. At GDIT, people are our differentiator. As a SERVER OPERATIONS LEAD supporting the Department of Veterans Affairs (VA) in Austin, Texas you will help ensure today is safe and tomorrow is smarter. Join GDIT to support the Department of Veterans Affairs (VA) through the IOSS App Hosting program.

How a Server Operations Lead Will Make an Impact

As the Server Operations Lead you will oversee accessibility compliance across VA’s server environments, ensuring all system interfaces, documentation, and administrative workflows meet Section 508, WCAG 2.0 AA and federal ICT requirements. You will lead governance and validation activities for server tools dashboards configuration documentation and operational procedures ensuring compatibility with assistive technologies and alignment with VA accessibility standards. You will work closely with engineers hosting teams developers security teams and VA stakeholders to improve accessibility strengthen operational consistency and reduce compliance risk. You will manage accessibility testing cycles documentation conformity compliance dashboards and recurring reporting. You will refine workflows improve documentation structure streamline accessibility checks and embed ICT requirements into daily hosting and server lifecycle operations. You will also coordinate across service lines to ensure server operations remain aligned efficient and fully compliant. You will partner directly with VA leadership and accessibility program offices to deliver compliance reviews reports and recommendations. Your communication practices will reinforce transparency alignment and stakeholder confidence. You will drive continuous improvement across server operations by identifying accessibility gaps updating SOPs enhancing controls supporting automation modernizing documentation and strengthening enterprise accessibility practices ensuring VA’s server environments remain inclusive reliable and continuously advancing.

What You’ll Need to Succeed

• Bachelor’s degree or equivalent and 5 years of experience
• Experience leading server operations infrastructure processes or compliance activities in enterprise IT environments
• Demonstrated expertise in accessibility compliance Section 508 WCAG 2.0 AA or federal ICT standards
• Strong understanding of ITSM service delivery hosting operations and enterprise-class process governance
• Ability to evaluate server documentation interfaces workflows and system outputs for accessibility completeness and accuracy
• Experience developing compliance plans audit artifacts dashboards and corrective-action processes
• Excellent written analytical and stakeholder communication skills
• Ability to collaborate across platform engineering operations and federal organizations

Desired Qualifications

• Experience supporting VA federal agencies or regulated environments
• Section 508 Trusted Tester certification ITILv4 Six Sigma or similar credentials
• Familiarity with VA Section 508 requirements accessibility testing tools and federal compliance frameworks
• Experience with enterprise reporting tools accessibility audits and performance analytics

Security Clearance

Must be able to obtain a Public Trust clearance. No visa sponsorship is available for this position.

Location

Austin, TX (hybrid)

GDIT IS YOUR PLACE

• AI-enabled professional growth tools
• Leadership development and internal mobility programs
• Competitive pay benefits and 401(k) match
• Mission-focused culture supporting Veterans
• Opportunities to modernize VA’s cloud financial ecosystem and strengthen cost efficiency accountability and business value across nationwide operations

The likely salary range for this position is $114,750 - $155,250. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours: 40

Travel Required: Less than 10%

Telecommuting Options: Hybrid Work Location: USA TX Austin

Additional Work Locations:

Total Rewards at GDIT: Our benefits package for all US-based employees includes a variety of medical plan options some with Health Savings Accounts dental plan options a vision plan and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance GDIT offers employees full flex work weeks where possible and a variety of paid time off plans including vacation sick and personal time holidays paid parental military bereavement and jury duty leave. To ensure our employees are able to protect their income other offerings such as short and long-term disability benefits life accidental death and dismemberment personal accident critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

About Our Work: We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide offering leading mission-ready capabilities in AI cloud cyber and software development.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans Opportunity Owned From working with technologies like AI cyber and cloud to careers in intelligence and health, we offer endless opportunities to apply your expertise to create a safer, smarter world.