Server Lead - Part Time

La Posada at Park Centre, Inc; Green Valley (AZ); On-site; USD 38,000 - 48,000; Full time

Job summary

La Posada at Park Centre, Inc. in Arizona is seeking a Lead Server for the Assisted Living dining rooms, performing full server duties plus lead responsibilities for a group of servers.

The Lead supervises scheduling and daily work arrangements to ensure service and quality meet La Posada standards. The candidate should have 1–2 years of related experience and Title 4 Server Training due within 90 days of hire, with strong communication and organizational skills to support residents' dining

Qualifications

• One to two years of related experience.
• Title 4 Server Training completed within 90 days of hire.

Responsibilities

• Resolve customer complaints regarding food service.
• Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards.
• Observe and evaluate workers and work procedures to ensure quality standards and service.
• Monitor compliance with policies and procedures for servers.
• Monitor server sections for workload distribution and service quality.
• Prepare opening/closing server rosters and daily records in FOH systems.
• Assist in information for supervisors on dining room operations and performance.
• Assign duties and work stations to staff as required.
• Oversee station setup and ensure cleanliness and par levels.

Skills

Communication, Oral

Professional Courtesy

Computer Skills

Organized

Safety Awareness

Coaching and Development

Communication, Written

Ethical

Problem Solving

Team Builder

Honesty / Integrity

Training

Judgment

Tools

Basic computer skills

Job description

Position Summary

Assists Dining Room Manager with the operation of dining rooms, ensuring service and food quality meets or exceeds La Posada standards. A Lead will be expected to carry out the full duties of a server in addition to Lead duties. As a Lead Worker, the incumbent functions in a lead capacity for a group of servers working on an assigned project or on a regular assigned basis. The Lead Worker does not have full formal supervisory authority for staff assigned to projects; however, in order to complete projects/assignment must be able to schedule and control the daily working arrangements for a specified group of employees. This position is reserved for Assisted Living.

Essential Functions

• Resolve customer complaints regarding food service.
• Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards.
• Observe and evaluate workers and work procedures in order to ensure quality standards and service.
• Monitor compliance with policies and procedures for servers including, service, appearance, customers service and assigned duties.
• Monitor server sections for flow and distribution of workload, catering functions for special set ups and service issues, and salad bar and buffets for professional and appealing appearance.
• Complete opening and closing server duty rosters, section assignments, server schedules, and daily record of events in FOH Log and FOH Attendance in Outlook.
• Prepare information for supervisors as requested on dining room operation and performance.
• Assign duties, responsibilities and work stations to employees in accordance with work requirements.
• Oversees the set-up of all stations.
• Checks resident floor refrigerators for cleanliness and appropriate par stock levels.
• May be asked to recommend measures for improving work procedures and worker performance to increase service quality and enhance job safety.

• Participates in additional duties as assigned, that are aligned with qualifications and can be reasonably expected to be completed with minimal orientation.

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions

Competencies

• Communication, Oral - Ability to communicate effectively using the spoken word.
• Professional and Courteous Communication - Ability to communicate professionally and courteously with residents, patients, guests, and family members.
• Computer Skills - Excellent computer skills
• Organized - Ability to organize and prioritize multiple tasks.
• Safety Awareness - Follows all Infection Control practices, including handwashing techniques, standard precautions, isolation precautions, and safety precautions.
• Coaching and Development - Ability to provide guidance and feedback to help others strengthen specific knowledge/skill areas.
• Communication, Written - Ability to communicate in writing clearly and concisely.
• Ethical - Ability to demonstrate conduct conforming to a set of values and accepted standards.
• Problem Solving - Ability to find a solution for or to deal proactively with work-related problems.
• Team Builder - Ability to convince a group of people to work toward a goal.
• Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
• Training - Ability to develop a particular skill in others to bring them up to a predetermined standard of work performance.
• Judgment - The ability to formulate a sound decision using the available information.

Skills and Abilities

Experience: One to two years related experience

Computer Skills: Basic computer skills are necessary.

Licenses/Certificates: Title 4 Server Training required to be completed within 90 days of hire.