Server | Le Petit Pali St Helena

Ontario Trillium Foundation; St. Helena (CA); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k)

Paid time off

Holiday pay

Sick pay

Career advancement

Employee discounts

Job summary

Palisociety is seeking a friendly Server for Le Petit Pali St Helena. You will warmly greet guests, relay menu details accurately, take orders, and ensure a memorable dining experience within a collaborative team.

Responsibilities include handling payments via Micros, maintaining cleanliness, and supporting coworkers to deliver top-notch service in a busy resort setting. Weekend and holiday availability is required.

Qualifications

• 1 year of related experience as a Server in a quality full-service or fast-casual environment.
• Clear thinker who remains calm and resolves problems with good judgment; works well in a team.
• Ability to maintain confidentiality of guest information and hotel data.
• Flexible schedule, including weekends and holidays.
• Able to lift up to 30lbs.

Responsibilities

• Assess, anticipate, and meet guest needs, responding quickly without losing focus on the dining experience.
• Communicate professionally with guests, coworkers, and management, adapting to different personalities.
• Understand the full menu of food and beverage items, communicating it to guests effectively and accurately.
• Recognize and resolve problems using good judgment, tact, and initiative, in line with policy.
• Perform basic accounting and math, operate cash registers, the Micros system, and hot beverage makers.
• Keep a clean, organized workspace per side-work guidelines.

Skills

Customer service

Teamwork

Problem solving

Confidentiality

Flexibility

Attention to detail

Job description

WHO WE ARE:

Palisociety is a society of unique hotels and residences — Palihouse, Palihotel, Le Petit Pali, ARRIVE by Palisociety, and a growing collection of independently branded properties. Since our first hotel opened in Los Angeles in 2009, we've grown into a nationwide portfolio of neighborhood-centric hotels, restaurants, bars, and event spaces, earning recognition from Condé Nast Traveler, Travel + Leisure, the New York Times, and more.

We consider our employees our greatest asset: structured training from day one, consistent feedback, and a clear path for growth. We develop our leaders from within, because the strongest hospitality companies are the ones that grow their own.

ABOUT LE PETIT PALI ST HELENA:

Situated in the charming Napa Valley town of St. Helena, Le Petit Pali is a stunning resort destination perched on close to three acres, featuring 24 picturesque guest rooms and 5 standalone cottages. Guests can spend afternoons lounging by our sparkling pool or savoring a glass of local wine on our sun-drenched terrace. Offering an array of delightful amenities including welcome drinks, daily complimentary Champagne Continental Breakfast, Antipodes water, and Baci Chocolates left bedside after check-in, house-made cookies delivered to your room each night, social hours, weekly programming and so much more.

POSITION PROFILE:

We're looking for a friendly Server who's enthusiastic about serving tasty food, drinks, and coffee while forging authentic connections with guests at Le Petit Pali St Helena.

THE TASK AT HAND:

• Assess, anticipate, and meet guest needs, responding quickly without losing focus on the dining experience.
• Communicate professionally with guests, coworkers, and management, adapting to different personalities with ease.
• Understand the full menu of food and beverage items, communicating it to guests effectively and accurately.
• Recognize and resolve problems using good judgment, tact, and initiative, in line with company policy.
• Perform basic accounting and math, operating cash registers, the Micros system, and hot beverage makers.
• Keep a clean, organized workspace per side-work guidelines.

WHAT WE'RE LOOKING FOR:

Required

• 1-year of related experience as a Server in a high-quality full-service or fast-casual environment.
• Clear thinker who stays calm and resolves problems using good judgment; works cohesively as part of a team.
• Ability to maintain confidentiality of guest information and hotel data.
• Flexible schedule, including weekends and holidays.
• Able to lift up to 30lbs

WHAT'S IN IT FOR YOU:

• Competitive compensation package with medical, dental, vision, and life insurance, plus 401(k).
• Paid time off, holiday pay, and sick pay.
• Career advancement and professional development as we open new hotels and restaurants nationwide.
• Employee discounts across our entire portfolio (25 hotels and more to come!).