Front Desk Agent | Le Petit Pali St Helena

Le Petit Pali; St. Helena (CA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k)

Paid time off

Career development

Employee discounts

Job summary

Le Petit Pali in St. Helena, CA, seeks a Front Desk Agent to warmly welcome guests and manage check-in/out. You will guide guests on hotel amenities and local areas, building memorable experiences aligned with our standards.

The role requires strong English communication, a year of reception experience, and comfort with basic arithmetic and POS systems. Join a team focused on service, safety, and guest delight.

Qualifications

• 1 year of guest reception experience in a hospitality setting.
• Positive, energetic, service-oriented with strong interpersonal skills.
• Comfortable with basic arithmetic and POS systems.
• Clear verbal and written English communication.
• Good judgment, calm under pressure, able to work with minimal supervision.
• Maintain confidentiality of guest information and hotel data.

Responsibilities

• Lead check-in/check-out, confirm guest info, billing, and settle folios.
• Guide guests to hotel amenities and neighborhood highlights.
• Build genuine guest relationships following service standards.
• Field phone calls, emails, and guest inquiries promptly.
• Input guest information and payments into Opera accurately.
• Anticipate guest needs and resolve issues to delight guests.
• Communicate requests to Front Desk Manager, Housekeeping or Engineering; conduct safety walkthroughs.
• Follow safety and emergency protocols; assist other departments as needed.

Skills

Guest reception

Interpersonal skills

Organizational skills

Basic arithmetic

POS systems

English communication

Discretion

Calm under pressure

Tools

Opera PMS

Job description

WHO WE ARE

Palisociety is a society of unique hotels and residences — Palihouse, Palihotel, Le Petit Pali, ARRIVE by Palisociety, and a growing collection of independently branded properties. Since our first hotel opened in Los Angeles in 2009, we've grown into a nationwide portfolio of neighborhood-centric hotels, restaurants, bars, and event spaces, earning recognition from Condé Nast Traveler, Travel + Leisure, the New York Times, and more.

We consider our employees our greatest asset: structured training from day one, consistent feedback, and a clear path for growth. We develop our leaders from within, because the strongest hospitality companies are the ones that grow their own.

ABOUT LE PETIT PALI ST HELENA

Situated in the charming Napa Valley town of St. Helena, Le Petit Pali is a stunning resort destination perched on close to three acres, featuring 24 picturesque guest rooms and 5 standalone cottages. Guests can spend afternoons lounging by our sparkling pool or savoring a glass of local wine on our sun-drenched terrace. Offering an array of delightful amenities including welcome drinks, daily complimentary Champagne Continental Breakfast, Antipodes water, and Baci Chocolates left bedside after check-in, house-made cookies delivered to your room each night, social hours, weekly programming and so much more.

POSITION PROFILE

The Front Desk Agent is often the first and last face our guests see — the one who sets the tone for a memorable stay. From a warm check-in to answering questions throughout the visit, you'll be the go-to source for our signature trusty service.

THE TASK AT HAND

• Lead the check-in/check-out process, confirming guest information, billing, and settling folios.

• Serve as a savvy guide to the hotel, its amenities, and the neighborhood.

• Build genuine, memorable guest relationships in line with our service standards.

• Field phone calls, emails, and guest inquiries promptly and warmly.

• Accurately input guest information and payments into hotel systems such as Opera.

• Proactively anticipate guest needs, resolving issues and finding ways to surprise and delight.

• Communicate guest requests or concerns to the Front Desk Manager, Housekeeping, or Engineering, and conduct walkthroughs for safety, security, and cleanliness.

• Follow all safety and emergency protocols, and lend a hand to other departments as needed to keep operations smooth.

WHAT WE'RE LOOKING FOR

Required

• 1 year of related experience in guest reception, preferably in a luxury hotel setting.

• Positive, energetic, and service-oriented, with strong interpersonal and organizational skills.

• Comfortable with basic arithmetic and property management/point-of-sale systems.

• Clear verbal and written communication in English.

• Good judgment, calm under pressure, and able to work with minimal supervision.

• Ability to maintain confidentiality of guest information and hotel data.

Physical

• Ability to stand for long periods and push, pull, or lift up to 25 lbs.

• Flexible schedule, including a variety of shifts.

WHAT'S IN IT FOR YOU

• Competitive compensation package with medical, dental, vision, and life insurance, plus 401(k).

• Paid time off, holiday pay, and sick pay.

• Career advancement and professional development as we open new hotels and restaurants nationwide.

• Employee discounts across our entire portfolio (25 hotels and more to come!).