Server - JOEY University Village

Workstream; Seattle (WA); On-site; USD 29,000 - 41,000; Full time

Benefits offered by this job

Career development

Health benefits

Shift meals discount

Employee discount

Referral program

Sales contests

Paid sick leave

Job summary

JOEY Restaurants in Seattle is hiring a Server to deliver warm, guest-focused service in a fast-paced environment. The role pairs the base wage of $21.30/hour plus tips with a chance to earn more through our tip pool.

You will greet guests, explain menu options, input orders, ensure timely service, and handle payments while upholding safety and alcohol service rules. Benefits include healthcare, meal discounts, paid sick leave, and development opportunities.

Qualifications

• 1-3+ years customer service experience
• Must have or be able to obtain valid local and/or state Food Handler and Alcohol Server/Seller permits
• Passion for hospitality and world-class service
• Thrives in a dynamic, fast-paced environment
• Able to stand for prolonged periods and lift up to 50 lbs

Responsibilities

• Provide guests with friendly and attentive service throughout their dining experience.
• Assist guests with navigating menu options and recommend items based on preferences and dietary needs.
• Ensure timely and accurate input of orders in the POS system.
• Monitor and assist with delivery of guest beverages and food orders.
• Prepare final guest checks and process payments securely.
• Resolve service issues and guest complaints with urgency and poise.
• Enforce identification and age restrictions for alcohol in accordance with state law.

Skills

Customer service

Hospitality

Communication

Teamwork

Job description

Wage Scale

$21.30/hour + tips

This position will earn a base hourly rate equivalent to the City of Seattle's minimum wage - $21.30/hour - and will be eligible to participate in our company tip pool. Our tip pool distributions fluctuate, and we cannot guarantee a certain distribution. However, employees generally earn between $9.00 and $49.00 in tips per hour.

As a Server, you anticipate guest needs, exude genuine warmth and care, and seek opportunities to deliver the unexpected. Guests trust your expertise and recommendations as you are always building on your knowledge to deliver a world-class experience. You have a passion for hospitality and are a team player who thrives in a fast-paced, performance-driven environment.

Duties

• Provide guests with friendly and attentive service throughout their dining experience. Show them what Iconic Hospitality means!
• Assist guests with navigating our menu options. Utilize your extensive menu knowledge to recommend favorite beverage and food items per relevant likes, dislikes, and dietary needs.
• Ensure timely and accurate input of orders in the point-of-sale system.
• Monitor and assist with the delivery of guest beverage and food orders.
• Prepare final guest checks in a timely manner and run payments safely and securely.
• Resolve service issues and guest complaints with a sense of urgency, poise, and good judgment. It’s Your Business.
• Reinforce guest identification requirements and age restrictions for alcohol sales in accordance with state law.
• Follow all food and alcohol service and handling safety precautions and procedures.

Basic Qualifications

• 1-3+ years customer service experience (If you have high potential but less experience, we still want to meet you!).
• Must have or be able to obtain valid local and/or state Food Handler and Alcohol Server/Seller permits.
• Possess a passion for hospitality and a proven track record of creating world-class hospitality experiences.
• Thrive in a dynamic, fast-paced work environment.
• Be able to walk and stand for prolonged periods of time; frequent bending, reaching, and stretching; repetitive manual tasks; and lift and carry up to 50 lbs.

Required Knowledge, Skills, and Abilities

• Successful employees at JOEY are genuine, warm, and caring.
• They value honesty and conduct themselves with integrity.
• They are comfortable providing and receiving feedback to achieve personal growth and performance excellence.
• They are natural problem solvers with an insatiable desire to positively impact individual and team execution.
• They are passionate about quality and professionalism.
• They possess exceptional relationship building and communication skills.
• They encourage healthy and supportive competition within their team.
• They exude confidence, humility, and respect.
• They take pride in presenting a professional appearance and demeanor.

Benefits

• Career development, education, and growth opportunities.
• Medical, dental, vision, and life insurance, medical reimbursement plan, and Employee Assistance Program (EAP) for benefit-eligible partners.
• Discounted employee shift meals.
• 10% discount for self and guests on all food and beverages when visiting any JOEY location.
• Referral bonus program.
• Sales competitions and rewards.
• Paid sick leave.

Join our team!

If you're looking for a place to meet your potential, we'd like to meet you. Roll up your sleeves... YOUR journey starts here.

About JOEY Restaurants

The JOEY Restaurant Group exists to deliver the ultimate dining experience. Our handcrafted, locally, and globally inspired menu offerings are created by award-winning chefs and presented by world-class hospitality leaders in modern, warm, and lively environments. JOEY Restaurants has been family-owned and operated since 1992 and has grown into an iconic multi-concept brand throughout North America, with continued growth and expansion planned into 2030. When you join the JOEY team, you can expect a warm, inclusive, and creative environment, where we are committed to training, educating, and empowering our people.

JOEY Restaurants is an Equal Employment Opportunity Employer.

We are committed to offering reasonable accommodations to qualified job applicants.

This job posting highlights essential responsibilities and requirements of the job and is for illustrative purposes only. There may be additional duties, responsibilities, and qualifications for this job.

JOEY Restaurant Group has an internal recruitment department and will not accept unsolicited resumes from employment agencies. Unsolicited resumes sent to JOEY, its employees, and databases, will be considered the property of JOEY Restaurant Group. External recruitment agencies must establish a fully executed service agreement with JOEY’s Human Resources department to submit resumes. JOEY will not pay fees to employment agencies who do not have an agreement in place. For contract inquiries please submit your request to [e-mail].

JOEY Restaurants exists to deliver the ultimate dining experience; it starts and ends with our people. We currently operate multiple locations throughout North America and travel the globe to discover bold and addictive flavors, then turn them into signature recipes. Our people are our biggest investment and greatest return. We seek the best and the brightest, drive development, and reward top performers. JOEY is all opportunity, and our people is the way we succeed. They are masters of their craft, committed to creating a memorable and unique experience for each guest. We live by a simple credo: “Genuine Warmth and Care is always on the table.”