Server - Food - Oyster Bar

Bally's; Baton Rouge (LA); On-site; USD 10,000 - 11,000; Full time

Job summary

Bally's in Baton Rouge is seeking a guest-service team member to greet guests, take and deliver orders, and ensure accurate payment and balance at the POS. You will maintain clean work areas and stock, while following liquor laws and safety rules.

The role requires strong guest interaction, teamwork with front and back of house, and a commitment to delivering exceptional service in a fast-paced environment.

Qualifications

• Experience in customer service preferred.
• Able to work in a fast-paced environment.
• Must comply with liquor laws and health regulations.

Responsibilities

• Participate in departmental and company meetings.
• Provide exceptional customer service and greet guests.
• Serve food and drinks accurately per guest requests.
• Check guest IDs to verify 21+ before serving alcohol.
• Know the products offered by the company.
• Operate the POS system and ring items accurately.
• Ensure accurate payment processing and balance the cash drawer.
• Communicate effectively with front of house and back of house teams.
• Follow attendance policy and workplace rules.
• Maintain stocked, clean, and organized workstations.
• Adhere to all liquor laws and health department rules.
• Assist with other duties as assigned.

Skills

Excellent customer service

POS system proficiency

Team collaboration

Product knowledge

Tools

POS system

Job description

• Participate regularly in departmental and company meetings.


• Smiles, provides exceptional customer service, and always treats guests and coworkers with respect.


• Serves guest food and alcoholic/non-alcoholic drinks efficiently and accurately based on guest requests.


• Ensure guest is 21 or older before serving alcoholic beverages by accurately checking guest ID.


• Knowledgeable in the products the company serves.


• Understands salesmanship and customer service is what makes this position successful for the company and the team member.


• Properly operates the point of sales system and accounts for all service items by ringing them into the system and keeping a balanced bank.


• Follow company procedures to ensure accurate payment is obtained by guest.


• Effectively communicate with front of house and back of house team members.


• Follows the company’s attendance policy as well as other rules and regulations set forth in the handbook.


• Ability to uphold great communication with guest, build rapport, and engage in friendly conversations.


• Sets and keeps restaurant/bar workstations and the surrounding areas properly stocked, clean, safe, and organized.


• Knows and complies with all rules, regulations and policies of the food and beverage department.


• Serves food/drink, greets and seats guests, busses, and runs food/drink, does side work, plus any other normal functions required to service our guests under normal operating conditions.


• Able to satisfactorily complete assignable work tasks requested by the departmental leaders.


• Must abide by all state and local liquor laws and health department rules/regulations.


• Immediately report any safety hazards, problems, or maintenance issues to the appropriate party.


• Ensure customer service standard steps are met and retained.


• Other duties as assigned.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Target Salary Range:$7.25 per hour

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.