Server, Dumpling Time Palo Alto

Omakase Restaurant Group; Palo Alto (CA); Sur place; USD 26 000 - 30 000; Temps partiel

Résumé du poste

The Server position at Omakase Restaurant Group in Palo Alto, CA, requires delivering exceptional guest service in a fast-paced environment. You will welcome guests, explain menu offerings, and communicate allergies to the kitchen staff.

Responsibilities include taking orders with a POS system, upselling, ensuring guest satisfaction, handling checks and payments, delivering meals, and supporting the team. California ServSafe and RBS certifications are required.

Qualifications

• 1 year of experience as a Server in a full service, fast paced restaurant
• Excellent customer service skills (friendly, relaxing demeanor, courteousness and quick service)
• Ability to maintain a positive attitude and be a team player
• Ability to multi-task under pressure

Responsabilités

• Welcome guests to restaurant and introduce menu offerings
• Maintain knowledge of menu ingredients and communicate food allergies to kitchen staff
• Take food and drink orders accurately using POS system
• Upsell menu offerings whenever possible
• Engage with guests in a friendly manner and ensure they are enjoying a pleasant dining experience
• Take initiative to correct any mistakes or unsatisfactory guest experiences
• Accurately present guests checks and process payment in a timely manner
• Deliver food to tables and assist in additional tasks wherever needed
• Complete side work and other projects assigned by management

Connaissances

Excellent customer service

Team player

Positive attitude

Multi-tasking

Formation

ServSafe Food Handler Certification

Responsible Beverage Service Certification

Outils

POS system

Description du poste

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

FOH Employees Palo Alto, CA, US

Job Title: Server

Department: Front of House

Reports to: General Manager

Salary:$18.90/hour + tips

Status: Part-Time, Non- Exempt

Company Overview The Omakase Restaurant Group is the brainchild of co-founder and CEO Kash Feng, a Xi'an born entrepreneur with an inclination for hospitality. Multi-concept in nature, the Omakase Restaurant Group serves the Bay Area and prides itself on offering the highest caliber Asian and American cuisine that remains quintessentially Californian.

Job SummaryThe Server is responsible for establishing brand loyalty by consistently delivering exceptional guest service. The ideal server is a team player with a positive attitude who is passionate about making guests feel at home in a fast-paced restaurant environment.

Primary Duties and Responsibilities:

• Welcome guests to restaurant and introduce menu offerings.
• Maintain knowledge of menu ingredients and communicate food allergies to kitchen staff.
• Take food and drink orders accurately using POS system.
• Upsell menu offerings whenever possible.
• Engage with guests in a friendly manner and ensure they are enjoying a pleasant dining experience.
• Take initiative to correct any mistakes or unsatisfactory guest experiences.
• Accurately present guests checks and process payment in a timely manner.
• Deliver food to tables and assist in additional tasks wherever needed.
• Complete side work and other projects assigned by management.

The duties of this position may change from time to time. Omakase Restaurant Group reserves the right to add or delete duties and responsibilities at the discretion of Omakase Restaurant Group or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all inclusive.

• 1 year of experience as a Server in a full service, fast paced restaurant
• Excellent customer service skills (friendly, relaxing demeanor, courteousness and quick service)
• Ability to maintain a positive attitude and be a team player
• Ability to multi-task under pressure

Prerequisites for Employment:

• Valid California ServSafe Food Handler Certification
• Valid Responsible Beverage Service Certification

Physical Requirements:

The physical demands described here are representative of those that must be met by the Server to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Server is regularly required to stand, walk, sit, talk or hear. Frequently it is required to use hands and arms to reach, handle, or feel objects, tools, or controls. The Server is occasionally required to stoop, kneel, crouch, or crawl.

Omakase Restaurant Group provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age disability, gender, gender identity or expression, genetics, or any other federal/state protected category. Omakase Restaurant Group will consider qualified applicants with criminal histories in a manner consistent with local Fair Chance Hiring Ordinances.

Job Type: Part-time

Shift:

• Day shift
• Evening shift

People with a criminal record are encouraged to apply