Server (Burbank, CA)

Wingmen V Llc; Burbank (CA); On-site; USD 5,992 - 24,796; Full time

Job summary

Wingmen V Llc in Burbank, California is hiring Servers (Front-of-House Team Members) to create a welcoming experience for guests. Responsibilities include taking orders, delivering food and drinks, and managing guest interactions effectively.

The ideal candidate will possess strong customer service and communication skills, be at least 21 years old, and have experience in the restaurant industry. The position is paid hourly with a competitive salary range.

Qualifications

• Minimum 21 years of age required.
• Certifications to serve alcohol as dictated by the State and BWW policy.
• Prior experience in a customer service role is preferred.

Responsibilities

• Greet guests and create a welcoming experience.
• Take food and drink orders accurately.
• Deliver food and drinks while ensuring quality.
• Process payments accurately.
• Manage guest conflicts with emotional intelligence.

Skills

Customer service and hospitality

Verbal communication

Time management

Attention to detail

Basic mathematical skills

Education

Certified to serve alcohol

Tools

Point of Sale system

Job description

Job Details

Job Location: 127 East Palm Ave - Burbank, CA 91502

Salary Range: $4.35 - $18.00 Hourly

NOW HIRING: Servers (Front-of-House Team Members)

What You’ll Do

• Greet Guests and create a welcoming, upbeat experience
• Excellent verbal communication and interaction skills in order to serve BWW Guests and ability to create a personalized experience
• Skill in time management and organization with excellent attention to detail and ability to take direction and execute team and company objectives
• Take food and drink orders accurately and efficiently
• Recommend menu items, beverages, and promotions
• Deliver food and drinks while ensuring quality and satisfaction
• Check in with Guests and provide attentive service throughout their visit
• Process payments and handle transactions accurately
• Conflict management skills, analytical skills, and a high degree of emotional intelligence in order to recognize and solve guest problems
• Knowledge of RAS (responsible alcohol service) procedures as defined by both federal and state laws, and also BWW policies and guidelines
• Work closely with your team to keep the dining room running smoothly

Qualifications

Knowledge/Skills

• Superior customer service and hospitality skills
• Knowledgeable of proper sanitation, food safety, and security procedures
• Knowledge of BWW food and beverage menu and ability to make suggestions to Guests and up-sell
• Knowledgeable of current marketing initiatives and up‑coming events to inform Guests
• Excellent verbal communication and interaction skills in order to serve BWW Guests and ability to create a personalized experience
• Skill in time management and organization with excellent attention to detail ability to take direction and execute team and company objectives
• Basic mathematical skills and the ability to handle money accurately
• Basic knowledge of Point of Sale systems
• Conflict management skills, analytical skills, and a high degree of emotional intelligence in order to recognize and solve guest problems
• Knowledge of RAS (responsible alcohol service) procedures as defined by both federal and state laws, and also BWW policies and guidelines
• Conflict management skills, analytical skills, and high degree of emotional intelligence in order to recognize and solve problems that come with the position
• Strong knowledge of commonly used concepts, practices, and procedures in restaurant environment

Freedom to Act

• Comply with all specs, quality standards, and department rules and procedures
• Ability to follow specific service time and guidelines while at the same time engaging Guests and customizing their experience
• Ability to maintain a high degree of pace and intensity for an extended period of time
• Must be reliable and dependable by adhering to a schedule, covering shifts as necessary, and being on time for scheduled shifts

Interaction

• WOW out Team Members by providing the same respect, positive encouragement, and fair treatment within the organization that we expect Team Members to share externally with every Guest
• Maintain positive working relationships with all Team Members and managers
• Work as a contributing member of a team

External Relationships

• WOW our Guests every day by achieving the highest level of satisfaction with an extraordinary focus on friendly services, food, fun, and value
• Explain menu items and terms and provide suggestions to Guests when asked

Education/Experience

Required

• Minimum 21 years of age
• Certifications to serve alcohol as dictated by the State and BWW policy

Preferred

• Prior experience working as a server or in a customer service roles, ideally in a high volume full service restaurant