Server | Bob's Steak & Chop House

Omni Hotels & Resorts; Nashville (TN); On-site; USD 30,000 - 46,000; Full time

Job summary

Omni Nashville Hotel in downtown Nashville is seeking a Bob's Server to deliver prompt, courteous service in Bob's Steak & Chop House. You will greet guests, take orders, explain menu and daily specials, and collaborate with the culinary team to accommodate dietary needs.

The role requires at least one year of fine dining experience, ability to handle cash, and English communication skills. Tennessee ABC Server Permit or ability to obtain one is required before hire.

Qualifications

• 1+ year fine dining serving experience.
• Must obtain Tennessee ABC Server Permit.
• Knowledge of wine, spirits and beer.

Responsibilities

• Greet guests and provide superior service at Bob's Steak & Chop House.
• Take orders, answer questions and suggest menu items and daily specials.
• Communicate with kitchen regarding dietary needs and allergies.
• Process payments and manage cash handling accurately.
• Maintain cleanliness and station setup throughout the shift.
• Be courteous, professional and greet guests using surnames when available.

Skills

Fine dining

English communication

Cash handling

Teamwork

Customer service

Education

Tennessee ABC Server Permit

Tools

MICROS

Job description

The Omni Nashville Hotel was specially created to be an authentic expression of Nashville's vibrant music culture. Across from the Music City Center, the luxury hotel is a one‑of‑a‑kind experience, fully integrated with an expansion of the Country Music Hall of Fame and Museum on four levels. Located on Fifth Avenue between Demonbreun and Korean Veterans Blvd. The Omni Nashville Hotel design is a modern expression of the city's distinct character, incorporating natural materials, exposed steel and regional limestone. The multi‑story hotel and expanded museum shares meeting and entertainment space and brings additional restaurants and retail venues to this dynamic destination in downtown Nashville.

The Omni Nashville Hotel's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Nashville may be your perfect match.

JOB DESCRIPTION

No Job Description for a position can possibly include all duties which may be requested by guest or required by the hotel. The objective of all positions is to effectively provide the services personally, or to immediately refer requests to the appropriate department manager. The following is a summary of the major responsibilities of the position.

DEPARTMENT: Bob's Steak & Chop House

JOB TITLE: Bob's Server

REPORTS TO: Assistant General Manager, General Manager

JOB PURPOSE: To wait on tables promptly, courteously, and to serve the guest in any way possible.

ESSENTIAL JOB FUNCTIONS

• To follow, enforce, comply and adhere to all Bob's Steak & Chop House rules, policies, procedures, standards and recipes always.
• Greet guests when entering the restaurant with a pleasant smile and superior customer service.
• Set tables according to type of event and service standards.
• Take orders and answer questions/offer suggestions on both food and beverage menu selections, and daily specials.
• Communicate with culinary team regarding meal requirements, allergies, dietary needs and special requests.
• Record transaction in MICROS system at time of order, and adhere to cash handling standards.
• Check in with guests to ensure satisfaction with each food course and/or beverage.
• Present accurate check to guest and process payment.
• Maintain cleanliness of work areas throughout the day.
• Clean and set up tables.
• Polish and clean the water glasses in his/her assigned station before opening hours.
• Station set‑up and breakdown/side‑work.
• Perform any other duties as assigned by the restaurant manager.
• Be pleasant, smile and greet all guests, using surnames when obtained.

QUALIFICATIONS

• Minimum 1-year fine dining serving experience, preferably in a steak house.
• Possess an unexpired State of Tennessee Alcoholic Beverage Commission Server Permit or have the ability to obtain one before date of hire.
• Developed knowledge of wine, spirits, and beer with experience selling and presenting wines.
• Previous cash handling experience required.
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co‑workers.
• Ability to accurately and efficiently input information into MICROS.
• Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.
• Ability to work cohesively with co‑workers both within and outside of your department.
• Ability to prioritize, organize and follow up on guest requests and needs in a fast‑paced environment.
• Excellent customer service, service recovery and problem‑solving skills.
• Must be able to work a variety of shifts, including weekends and holidays.

ENVIRONMENT & POSITION ANALYSIS

• Move, lift, carry, push, pull, and place objects weighing up to 50 pounds without assistance.
• Position requires frequent bending, reaching overhead, twisting, and consistent use of hands and arms.
• Must be able to stand and walk for an extended period or for an entire work shift in indoor/outdoor environments.

Required Certifications: Must possess or obtain a valid Food Handler Certification and Tennessee ABC Server Permit from approved providers upon hire.

Approved Certification Providers

• ServSafe Food Handler Certification - ServSafe https://www.servsafe.com/
• Tennessee ABC Server Permit - Tennessee Alcoholic Beverage Commission https://www.tn.gov/abc.html
• National Registry of Food Safety Professionals (NRFSP) - Food Handler Certification https://www.nrfsp.com/
• 360Training / Learn2Serve - Food Handler & Tennessee Alcohol Server Training https://www.360training.com/learn2serve

TOOLS & EQUIPMENT

• Micros terminal, printer, food and beverage items.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.