Server/ Barista

ACME ANACAPA LLC; Los Olivos (CA); On-site; USD 38,000 - 60,000; Full time

Job summary

Acme Hospitality is seeking a friendly server/barista to deliver efficient service in our quick-service restaurant. You will take orders, process payments, and deliver food and beverages to guests in a timely manner while maintaining a positive guest experience.

You will explain menu items, accommodate dietary requests, upsell select items, and collaborate with kitchen and bar teams to ensure accuracy and quality.

Qualifications

• 2 years experience as a Server/Barista in a restaurant.
• Extensive knowledge of food and beverage menus.
• Strong customer service and communication skills.
• Ability to work in a fast-paced environment.
• Familiarity with POS systems and basic math.
• Proficiency in health, safety and sanitation practices.
• Flexible shifts including evenings, weekends and holidays.

Responsibilities

• Greet guests, escort to tables and present menus.
• Explain menu items, specials and ingredients.
• Assist guests with recommendations based on preferences and dietary needs.
• Take accurate orders using POS and communicate with kitchen and bar staff.
• Ensure special requests/allergies are relayed to kitchen.
• Serve food and drinks promptly with proper presentation.
• Monitor tables and replenish drinks, utensils and condiments as needed.
• Prepare and serve specialty drinks and scoops of ice cream.
• Handle guest inquiries courteously and accurately.
• Upsell appetizers, desserts, or premium beverages.
• Process guest payments including cash and card transactions.
• Collaborate with kitchen and bar for smooth service flow.
• Maintain a clean dining area and adhere to health regulations.

Skills

Customer service

Communication

Teamwork

Multitasking

Food safety

Problem-solving

Tools

POS systems

Job description

Description

Who We Are:

Acme Hospitality owns and operates a collection of highly acclaimed and award-winning food & beverage concepts and boutique hotels throughout California. In addition to a collection of restaurants and hotels, we create hospitality experiences that inspire people, create a sense of camaraderie, and make people happy.

Mission & Core Values:

Above all else, we are committed to providing our team members with a work environment and experience that we can be proud of. Our Core Values of Delivering Excellence, Embrace Originality, Act with Integrity and Celebrate Community are the essential ingredients for success.

Position Summary:

As a server/barista, you are responsible for providing efficient and friendly service to customers in our quick-service restaurant. Your primary role is to take orders, process payments, and deliver food and beverages to customers in a timely manner.

Responsibilities:

• Greet guests warmly, escort them to their tables, and present menus.
• Provide detailed explanations of menu items, including specials, ingredients, and preparation methods.
• Assist guests in selecting food and beverages by making knowledgeable recommendations based on their preferences and dietary restrictions.
• Take accurate food and drink orders, using a point-of-sale (POS) system, and communicate with kitchen and bar staff.
• Ensure that all special requests, allergies or modifications to orders are communicated correctly to the kitchen and accommodated as much as possible.
• Serve food and beverages promptly and accurately, ensuring proper presentation and adherence to quality standards.
• Monitor tables throughout the meal to anticipate and fulfill guests' needs, such as refilling drinks, clearing plates, and providing additional utensils or condiments.
• Prepare and serve specialty drinks and scoops of ice cream.
• Answer guest inquiries about food, beverages, and restaurant services in a courteous and knowledgeable manner.
• Upsell menu items, such as appetizers, desserts, or premium beverages, to enhance the dining experience and increase revenue.
• Handle guest complaints or concerns promptly and professionally, escalating to a supervisor or manager if necessary.
• Process guest payments accurately, including handling cash, credit card transactions, and using POS systems.
• Collaborate effectively with kitchen and bar staff to ensure smooth coordination between the front and back of the house.
• Maintain a clean and organized dining area, including setting tables, folding napkins, and arranging table settings.
• Follow all health and safety regulations and adhere to proper food handling and sanitation practices.

Requirements:

• 2 years previous experience as a Server and/or Barista in a restaurant is typically required.
• Extensive knowledge of food and beverage menus.
• Strong customer service skills, with the ability to provide personalized and attentive service.
• Excellent communication and interpersonal skills to interact with guests and team members effectively.
• Professional and polished appearance, with a focus on attention to detail.
• Ability to work in a fast-paced, high-pressure environment while maintaining composure.
• Familiarity with POS systems and basic math skills for accurate order taking and payment processing.
• Exceptional organization and multitasking abilities.
• Flexibility to work in shifts, including evenings, weekends, and holidays.
• Understanding of fine dining etiquette and service standards.
• Ability to work well in a team and collaborate with colleagues.
• Strong problem-solving and decision-making skills.
• Knowledge of food safety and sanitation regulations.
• Ability to stand and walk for extended periods and lift trays or plates when necessary.
• Excellent memory retention for accurately taking and delivering orders.
• Understanding of responsible alcohol service practices and compliance with legal drinking age verification.
• RBS or similar certification for responsible alcohol service is required.
• Current Food Handler Certification

Job Status:

Non-Exempt

Important Notice:

This job description is not an exclusive or exhaustive list of all job functions that an Acme Hospitality Team Member in this position may be asked to perform from time to time. Based on business needs or Guest service objectives, you may also be asked to perform other duties or tasks in addition to those listed above and will be required to have completed required training associated with the other duties or tasks.