Brunch Server

Acme Hospitality Group; Santa Barbara (CA); Hybrid; USD 42,000 - 60,000; Full time

Job summary

Acme Hospitality Group seeks a professional server to deliver attentive, high-quality service in a fast-paced setting. You will take orders, explain menu items, and ensure guest satisfaction through knowledgeable recommendations and timely delivery.

Candidates should have experience in upscale dining, strong communication skills, and familiarity with POS systems. This role requires professionalism, a polished appearance, and a team-oriented mindset.

Qualifications

• 2 years experience as a Server in a fine dining or upscale restaurant.
• Extensive knowledge of food & beverage menus, including wine pairing and cocktail recipes.
• Strong customer service and interpersonal skills.
• Excellent communication and ability to interact with guests and team members.
• Professional appearance with attention to detail.
• Ability to work in a fast-paced, high-pressure environment while maintaining composure.
• Familiarity with POS systems; basic math for accurate order taking and payment processing.
• Ability to stand and walk for extended periods; lift trays or plates as needed.
• Understanding of fine dining etiquette and service standards; teamwork.
• Knowledge of food safety and sanitation regulations; responsible alcohol service practices.

Responsibilities

• Greet guests, escort to tables, and present menus.
• Explain menu items, specials, ingredients, and preparation methods.
• Recommend dishes based on preferences and dietary needs.
• Take accurate orders using a POS system and coordinate with kitchen/bar.
• Communicate special requests to the kitchen and accommodate as possible.
• Serve promptly with proper presentation and quality.
• Monitor tables, refill drinks, clear plates, and provide utensils.
• Prepare and serve specialty drinks if required.
• Answer guest questions courteously and knowledgeably.
• Upsell appetizers, desserts, or beverages to enhance dining experience.
• Handle complaints professionally and escalate when needed.
• Process payments (cash/credit) and use POS.
• Coordinate with kitchen/bar for smooth service.
• Maintain a clean dining area and set tables.
• Follow health and safety regulations and food sanitation practices.

Skills

Customer service

Communication

Teamwork

Multitasking

Fast-paced environment

Problem solving

Food & beverage knowledge

Education

RBS certification

Food Handler Certification

Tools

POS systems

Cash handling

Job description

Who We Are:

Acme Hospitality owns and operates a collection of highly acclaimed and award-winning food & beverage concepts and boutique hotels throughout California. In addition to a collection of restaurants and hotels, we create hospitality experiences that inspire people, create a sense of camaraderie, and make people happy.

Mission & Core Values:

Above all else, we are committed to providing our team members with a work environment and experience that we can be proud of. Our Core Values of Delivering Excellence, Embrace Originality, Act with Integrity and Celebrate Community are the essential ingredients for success.

Position Summary:

As a server, you are responsible for providing efficient and friendly service to customers in a quick-service or fast food restaurant. Their primary role is to take orders, process payments, and deliver food and beverages to customers in a timely manner.

Responsibilities:

• Greet guests warmly, escort them to their tables, and present menus.
• Provide detailed explanations of menu items, including specials, ingredients, and preparation methods.
• Assist guests in selecting food and beverages by making knowledgeable recommendations based on their preferences and dietary restrictions.
• Take accurate food and drink orders, using a point-of-sale (POS) system, and communicate with kitchen and bar staff.
• Ensure that all special requests or modifications to orders are communicated correctly to the kitchen and accommodated as much as possible.
• Serve food and beverages promptly and accurately, ensuring proper presentation and adherence to quality standards.
• Monitor tables throughout the meal to anticipate and fulfill guests' needs, such as refilling drinks, clearing plates, and providing additional utensils or condiments.
• Prepare and serve specialty drinks or cocktails, if required by the establishment. \
• Answer guest inquiries about food, beverages, and restaurant services in a courteous and knowledgeable manner.
• Upsell menu items, such as appetizers, desserts, or premium beverages, to enhance the dining experience and increase revenue.
• Handle guest complaints or concerns promptly and professionally, escalating to a supervisor or manager if necessary.
• Process guest payments accurately, including handling cash, credit card transactions, and using POS systems.
• Collaborate effectively with kitchen and bar staff to ensure smooth coordination between the front and back of the house.
• Maintain a clean and organized dining area, including setting tables, folding napkins, and arranging table settings.
• Follow all health and safety regulations and adhere to proper food handling and sanitation practices.

Requirements

Requirements:

• 2 years previous experience as a Server in a fine dining or upscale restaurant is typically required.
• Extensive knowledge of food and beverage menus, including wine pairing and cocktail recipes.
• Strong customer service skills, with the ability to provide personalized and attentive service.
• Excellent communication and interpersonal skills to interact with guests and team members effectively.
• Professional and polished appearance, with a focus on attention to detail. \
• Ability to work in a fast-paced, high-pressure environment while maintaining composure.
• Familiarity with POS systems and basic math skills for accurate order taking and payment processing.
• Exceptional organization and multitasking abilities.
• Flexibility to work in shifts, including evenings, weekends, and holidays.
• Understanding of fine dining etiquette and service standards.
• Ability to work well in a team and collaborate with colleagues.
• Strong problem-solving and decision-making skills.
• Knowledge of food safety and sanitation regulations.
• Ability to stand and walk for extended periods and lift trays or plates when necessary.
• Excellent memory retention for accurately taking and delivering orders.
• Understanding of responsible alcohol service practices and compliance with legal drinking age verification.
• RBS or similar certification for responsible alcohol service is required.
• Current Food Handler Certification

Job Status:

Non-Exempt

Important Notice:

This job description is not an exclusive or exhaustive list of all job functions that an Acme Hospitality Team Member in this position may be asked to perform from time to time. Based on business needs or Guest service objectives, you may also be asked to perform other duties or tasks in addition to those listed above and will be required to have completed required training associated with the other duties or tasks.