Brunch Server

ACME ANACAPA, LLC; Santa Barbara (CA); On-site; USD 25,000 - 33,000; Full time

Job summary

Acme Hospitality seeks a friendly, energetic Server to deliver efficient, high-quality service in a fast-paced California setting. You will greet guests, present menus, take orders, upsell, process payments, and ensure accurate delivery of food and beverages.

Responsibilities include maintaining table cleanliness, coordinating with kitchen and bar staff, adhering to health and safety standards, and handling guest inquiries with professionalism. Santa Barbara, CA location; training provided.

Qualifications

• 2 years experience as a Server in fine dining or upscale restaurant.
• Proficient knowledge of wine pairing and cocktail recipes.
• Excellent customer service and communication skills.
• Experience with POS systems and basic math.
• Current Food Handler Certification and RBS or equivalent.

Responsibilities

• Greet guests and escort them to tables.
• Explain menu items, specials, ingredients and preparation methods.
• Assist guests in selecting food and beverages with recommendations.
• Take orders using a POS system and coordinate with kitchen staff.
• Ensure special requests are communicated and accommodated.
• Serve food and drinks promptly with proper presentation.
• Monitor tables and maintain cleanliness and condiments.
• Handle guest inquiries courteously and professionally.
• Upsell menu items to enhance dining experience and revenue.
• Process payments accurately using POS; manage cash and cards.

Skills

Customer service

Communication

Interpersonal skills

POS systems

Math skills

Organization

Multitasking

Flexibility

Fine dining etiquette

Problem-solving

Food safety knowledge

Alcohol service knowledge

Memorization

Teamwork

Education

RBS Certification

Food Handler Certification

Tools

POS Terminal

Job description

Who We Are:

Acme Hospitality owns and operates a collection of highly acclaimed and award-winning food & beverage concepts and boutique hotels throughout California. In addition to a collection of restaurants and hotels, we create hospitality experiences that inspire people, create a sense of camaraderie, and make people happy.

Mission & Core Values:

Above all else, we are committed to providing our team members with a work environment and experience that we can be proud of. Our Core Values of Delivering Excellence, Embrace Originality, Act with Integrity and Celebrate Community are the essential ingredients for success.

Position Summary:

As a server, you are responsible for providing efficient and friendly service to customers in a quick-service or fast food restaurant. Their primary role is to take orders, process payments, and deliver food and beverages to customers in a timely manner.

Responsibilities:

• Greet guests warmly, escort them to their tables, and present menus.
• Provide detailed explanations of menu items, including specials, ingredients, and preparation methods.
• Assist guests in selecting food and beverages by making knowledgeable recommendations based on their preferences and dietary restrictions.
• Take accurate food and drink orders, using a point-of-sale (POS) system, and communicate with kitchen and bar staff.
• Ensure that all special requests or modifications to orders are communicated correctly to the kitchen and accommodated as much as possible.
• Serve food and beverages promptly and accurately, ensuring proper presentation and adherence to quality standards.
• Monitor tables throughout the meal to anticipate and fulfill guests' needs, such as refilling drinks, clearing plates, and providing additional utensils or condiments.
• Prepare and serve specialty drinks or cocktails, if required by the establishment. \
• Answer guest inquiries about food, beverages, and restaurant services in a courteous and knowledgeable manner.
• Upsell menu items, such as appetizers, desserts, or premium beverages, to enhance the dining experience and increase revenue.
• Handle guest complaints or concerns promptly and professionally, escalating to a supervisor or manager if necessary.
• Process guest payments accurately, including handling cash, credit card transactions, and using POS systems.
• Collaborate effectively with kitchen and bar staff to ensure smooth coordination between the front and back of the house.
• Maintain a clean and organized dining area, including setting tables, folding napkins, and arranging table settings.
• Follow all health and safety regulations and adhere to proper food handling and sanitation practices.

Requirements

Requirements:

• 2 years previous experience as a Server in a fine dining or upscale restaurant is typically required.
• Extensive knowledge of food and beverage menus, including wine pairing and cocktail recipes.
• Strong customer service skills, with the ability to provide personalized and attentive service.
• Excellent communication and interpersonal skills to interact with guests and team members effectively.
• Professional and polished appearance, with a focus on attention to detail. \
• Ability to work in a fast-paced, high-pressure environment while maintaining composure.
• Familiarity with POS systems and basic math skills for accurate order taking and payment processing.
• Exceptional organization and multitasking abilities.
• Flexibility to work in shifts, including evenings, weekends, and holidays.
• Understanding of fine dining etiquette and service standards.
• Ability to work well in a team and collaborate with colleagues.
• Strong problem-solving and decision-making skills.
• Knowledge of food safety and sanitation regulations.
• Ability to stand and walk for extended periods and lift trays or plates when necessary.
• Excellent memory retention for accurately taking and delivering orders.
• Understanding of responsible alcohol service practices and compliance with legal drinking age verification.
• RBS or similar certification for responsible alcohol service is required.
• Current Food Handler Certification

Job Status:

Non-Exempt

Important Notice:

This job description is not an exclusive or exhaustive list of all job functions that an Acme Hospitality Team Member in this position may be asked to perform from time to time. Based on business needs or Guest service objectives, you may also be asked to perform other duties or tasks in addition to those listed above and will be required to have completed required training associated with the other duties or tasks.