Server - Banquets

Grand Falls Casino Resort, LLC; Larchwood Township (IA); On-site; USD 17,000 - 28,000; Full time

Job summary

Grand Falls Casino & Golf Resort is seeking a Banquet Server to provide attentive, friendly service to guests during meals and events. You will greet guests, take orders, deliver food and beverages, prepare the bill, and assist with side work to prep for the next shift.

Responsibilities include maintaining cleanliness, assisting during peak periods, operating the POS system, and ensuring proper food presentation and temperature. A pre-employment drug test is required.

Qualifications

• Basic math skills and dining room/service functions knowledge.
• Excellent interpersonal and communication skills.
• Ability to stand for up to five hours.
• Ability to work under time pressure with a positive attitude.
• Pre-employment drug test required, arranged by Grand Falls upon offer of employment.

Responsibilities

• Provide exceptional guest service to all customers.
• Be committed to excellent customer service and guest satisfaction.
• Ensure food and beverages are served with consistent presentation and proper temperature.
• Assist with cleanliness, care and inventories of china, glass, flatware and banquet equipment.
• Exhibit team spirit when working with colleagues and other departments.
• Follow sanitation procedures and safety guidelines.
• Communicate any special requests or guest concerns to the captain or banquet manager.
• Perform other duties as assigned.

Skills

Interpersonal skills

Communication skills

Mathematics

Job description

The Banquet Server is responsible for serving meals, while providing friendly and responsive service to create an exceptional dining experience for all guests. This position serves meals, prepares the bill, and performs side work to prepare for the next shift. Essentials: Greet and inform guests of any specials or recommendations. Take orders and answer questions regarding the menu. Deliver food and beverages from kitchen and bar. Monitor the guests dining experience to ensure satisfaction with food and service. Respond promptly and courteously to any requests. Perform side work at the start and end of each shift as required by service station provided. Assist other servers during peak periods in delivering food and guest requests. Operate POS system to place orders and print checks. Maintain clean service areas at all times. Perform other duties as assigned.

Essential Functions

• Provide exceptional guest service to all customers.
• Be committed to excellent customer service and guest satisfaction.
• Ensures that food and beverages are served while maintaining a consistent presentation and proper temperature.
• Assist in cleanliness, care and inventories of china, glass, flatware and banquet equipment.
• Exhibit team building attitude in working alongside fellow employees, supervisors and other departments.
• Enforce all sanitation procedures and safety guidelines.
• Immediately communicates special requests, guest problems or concerns to captain or banquet manager.
• Performs other duties as assigned

Required

• Basic knowledge of math skills and dining room and service functions.
• Must demonstrate excellent interpersonal and communication skills.
• Ability to work in a standing position for up to five hours.
• Ability to work under time pressure with a positive attitude.
• Pre-employment drug test required. Arranged by Grand Falls upon offer of employment.

Schedule

Grand Falls Casino & Golf Resort is an Equal Opportunity Employer dedicated to non-discrimination in employment. We select the best qualified individual for the job based on job-related qualifications regardless of race, age, color, religion, sex, national origin, ancestry, marital status, sexual preference, disability or any other status protected by applicable law.