Server at SaltRock Southwest Kitchen

Northwood Hospitality LLC; Sedona (AZ); On-site; USD 32,000 - 52,000; Full time

Job summary

Northwood Hospitality LLC in Sedona, AZ is seeking a Guest Service professional for a restaurant/hotel setting, focusing on greeting guests, taking orders, and providing friendly, accurate service.

You will manage guest requests, answer questions, promote hotel amenities, handle financial transactions, and maintain cleanliness and safety standards throughout shifts.

Responsibilities

• Greet and make all guests feel welcomed to the restaurant.
• Take drink and food orders, process orders in a timely manner, serve orders and accommodate special needs/requests.
• Remain attentive to guests throughout the entire dining experience, adhering to or exceeding service standards as established by the restaurant at all times.
• Complete all restocking and cleaning duties by performing opening and closing as instructed.
• Memorize menu items, recipes and daily specials in order to answer questions and make recommendations.
• Maintain cleanliness standards in restaurant, wait station and kitchen service area in order to have a clean, presentable and attractive facility and to satisfy health and safety requirements.
• Attend team briefings.
• Present a clean and professional appearance at all times.
• Maintain a friendly, cheerful and courteous demeanor at all times.
• Ensure guest satisfaction by responding to guest inquiries with accurate information and a positive attitude.
• Promote hotel amenities and services to guests using personal knowledge and effective selling techniques.
• Welcome and effectively resolve guest questions, issues and complaints with supervisor assistance as needed.
• Be continually aware of, and maintain, the highest standards of safety and hygiene.

Skills

Guest service

Cash handling

Job description

Job Description

Guest Service

• Greet and make all guests feel welcomed to the restaurant.


• Take drink and food orders, process orders in a timely manner, serve orders and accommodate special needs/requests.


• Remain attentive to guests throughout the entire dining experience, adhering to or exceeding service standards as established by the restaurant at all times.


• Complete all restocking and cleaning duties by performing opening and closing as instructed.


• Memorize menu items, recipes and daily specials in order to answer questions and make recommendations.


• Maintain cleanliness standards in restaurant, wait station and kitchen service area in order to have a clean, presentable and attractive facility and to satisfy health and safety requirements.


• Attend team briefings.


• Present a clean and professional appearance at all times.


• Maintain a friendly, cheerful and courteous demeanor at all times.


• Ensure guest satisfaction by responding to guest inquiries with accurate information and a positive attitude.


• Promote hotel amenities and services to guests using personal knowledge and effective selling techniques.


• Welcome and effectively resolve guest questions, issues and complaints with supervisor assistance as needed.


• Be continually aware of, and maintain, the highest standards of safety and hygiene.

Financial Transactions

• Control allocated guest checks by following established check-use procedures and legibly documenting all required information as guest orders are taken and processed.


• Post food and drink charges and compute final guest check.


• Handle cash, credit card, currency conversions and other financial transactions.


• Receive proper payment from guest and ensure accuracy of guest check and method of payment.


• Ensure the security of guest payment information.

Perform other duties as assigned.

Source: Northwood Hospitality