Server at Hilton Garden Inn PC Airport Location

The-St.-Joe-Company-2; Panama City (FL); On-site; USD 17,000 - 22,000; Full time

Job summary

ST JOE RESORT OPERATIONS LLC in Panama City, FL seeks a server to provide outstanding guest service and menu knowledge. You will take orders, serve food and drinks, and ensure timely, accurate payments while maintaining cleanliness and adherence to safety standards.

The ideal candidate will have basic English, a readiness for customer interaction, and prior server experience preferred. Must be 16+ (18+ for alcohol) and able to work as part of a team.

Qualifications

• Must be at least 16 years old (18 to serve alcohol)
• Previous server experience preferred
• Basic English reading/writing
• Knowledge of spirits, beer, wine & beverages
• Ability to work in a team and provide excellent customer service

Responsibilities

• Serve food and beverages to guests in a friendly, timely manner
• Take orders and input into POS system
• Clear and reset tables between guests
• Provide menu knowledge and upsell specials
• Handle payments and receipts and maintain cleanliness

Skills

Customer service

POS systems

Team player

Attention to detail

Food safety

English literacy

Education

High school education

Tools

Point-of-sale (POS) systems

Job description

Job SummaryThe role of a server is to serve all guests and/or members and take care of their needs and requests as it pertains to their dining experience. You are also responsible for bringing the guest and/or members incredible customer service by menu and product knowledge, completing correct orders, timely/friendly service, and anticipating and accommodating any and all of the guests and/or members needs.Primary Responsibilities & Essential FunctionsEnsure that food is prepared correctly and to customers satisfaction as well as company standards; returns incorrect or improperly cooked orders to kitchenServes food and beverages to guests as per the restaurant’s standards in a friendly, timely and efficient mannerEnsure that the guests have a pleasant dining experienceObtain complete knowledge about ingredients, flavors and suggestions about menu itemsInform guests about special items for the day and menu changesTake food and beverage ordersCollect plates and clears the table as customers finish their mealsObtain revenues, issue receipts, accept paymentsPerform basic cleaning tasks as needed or directed by supervisorComplete pre-shift and post-shift duties including setup and teardown of certain stationsAll other duties as assignedEducation and ExperienceMust be at least sixteen years old (at least 18 years old to serve alcoholic beverages)Previous experience as a server preferredMust successfully compete in food safety, alcohol & job training.Sufficient education and literacy needed to identify and read product labels and to communicate with guests about job-related needsAbility to read, write, speak, understand, and communicate in basic English preferred.Knowledge, Skills, AbilitiesKnowledge of special diets to ensure safety of guests when ordering foodBasic Knowledge of Spirits, Beer, Wine & BeveragesAbility to work well in a team environmentExcellent interpersonal and customer service skillsWell-organized with ability to take and place food and beverage orders accordinglyAbility to operate point-of-sale systemsDetail-oriented and thoroughAbility to remain discreet and respect the privacy of guestsAbility to perform consistent work to the highest standardsAbility to interact with guests in a pleasant, friendly wayAbility to multi-task and manage multiple guests at a timePhysical DemandsStanding for extended periods, walking, bending, kneeling and stooping.Must be able to lift up to 25lbs.Must be able to safely deliver food and drinks on different surfacesWorking ConditionsExposure to slippery surfaces and stairs depending on locationIndoor and/or outdoorExposure to extreme heat and cold depending on season and locationPotential exposure to naturally occurring environmental factors such as wind, rain, red tide, etc.Possibility to work 11+ hour shiftsThe above statements are intended to describe the general nature and level of work being performed and are not an exclusive list of all duties and responsibilities. The St. Joe Company/St. Joe Resort Operations reserves the right to amend and change responsibilities to meet business and organizational needs.