Server Assistant: Guest Service & Growth Opportunities

Inn-By-the-Sea-1; Cape Elizabeth (ME); On-site; USD 26,000 - 40,000; Full time

Job summary

Olympia Hospitality is seeking a Server Assistant to join our team in Maine. You will help keep servers stocked, ensure quick, friendly service, and assist with expo line and carry-out needs to enhance guest dining experiences.

Ideal candidates bring prior customer service, solid communication, and ability to stay calm under pressure. Training includes POS usage and knowledge of menu items to support smooth service operations.

Qualifications

• Prior customer service experience is preferred; high school diploma and/or equivalent work experience preferred, but not required.

Responsibilities

• Assist in getting expo line and carry-out supplies ready for service.
• Fill condiment containers, ice, and anything else needed for fast execution of meal running.
• Know menu, menu prices, composition of food and beverage menu items, familiarity with all daily specials and with proper plating procedures.
• Up-sell/suggestively sell food and beverages by describing each item in an appealing way, when necessary.
• Provide courteous guest service and respond to guest requests.
• Be knowledgeable in POS to ring in order, if necessary.
• Confirm the order by repeating back and clarify any doubts, food allergies, or guest concerns before sending the order to the kitchen.
• Close guest checks to the appropriate form of payment and file in a safe place until end of shift.
• Stock supplies daily: include condiments, plates, glassware, silverware, trays, napkins, flowers, printer paper, check presenters, and pens.
• Clean and stock refrigerators with juices, sodas, waters, and milk.

Skills

Customer service

Communication

Attention to detail

Composure under pressure

Phone skills

Education

High school diploma or equivalent

Tools

POS system

Job description

Olympia Hospitality is seeking a Server Assistant to join our team in Maine. You will help keep servers stocked, ensure quick, friendly service, and assist with expo line and carry-out needs to enhance guest dining experiences.

Ideal candidates bring prior customer service, solid communication, and ability to stay calm under pressure. Training includes POS usage and knowledge of menu items to support smooth service operations.