Server Assistant FT- The Americano

IHG Hotels & Resorts; Atlanta (GA); On-site; USD 14,000 - 21,000; Full time

Job summary

The Americano at InterContinental Buckhead Atlanta seeks a Server Assistant to support the restaurant service team in delivering attentive and efficient dining experiences. You will work closely with Servers, Bartenders, Hosts and culinary colleagues to maintain a polished operation and guest satisfaction throughout shifts.

The ideal candidate is energetic, team-oriented, detail-focused, and passionate about hospitality, with flexible availability including mornings, evenings, weekends, and

Qualifications

• Previous restaurant or hospitality experience preferred but not required.
• Strong communication and interpersonal skills.
• Ability to work effectively as part of a team.
• Excellent attention to detail and cleanliness.
• Ability to remain calm and professional in a fast-paced environment.
• Passion for providing exceptional guest service.
• Must be available to work flexible schedules, including mornings, evenings, weekends, and holidays.
• Must be able to follow directions and work efficiently with minimal supervision.

Responsibilities

• Assist Servers in providing exceptional and timely guest service.
• Maintain clean, organized dining tables before, during, and after service.
• Deliver and clear plates, glassware, silverware, and other items throughout the dining experience.
• Assist with resetting tables quickly and efficiently while maintaining restaurant standards.
• Refill water and assist with beverage service as directed.
• Monitor tables and anticipate guest needs throughout service.
• Communicate guest requests and special needs to the appropriate Server or Manager.
• Assist Servers with food delivery and ensure dishes are delivered to the correct table.
• Maintain cleanliness and organization of dining areas, service stations, and side stations.
• Restock silverware, glassware, napkins, condiments, and other service supplies.
• Assist with opening and closing side work and restaurant cleaning procedures.
• Support the team during high-volume periods to ensure smooth and efficient service.
• Follow all food safety, sanitation, and responsible alcohol service standards.
• Maintain a professional appearance and follow established grooming and uniform standards.
• Provide friendly and professional interactions with guests and colleagues.
• Support other Food & Beverage departments and perform additional duties as assigned by management.

Job description

Job Summary

The Server Assistant supports the restaurant service team by ensuring guests receive attentive, efficient, and exceptional service throughout their dining experience. Working at The Americano, an elevated Italian-inspired restaurant at InterContinental Buckhead Atlanta, the Server Assistant works closely with Servers, Bartenders, Hosts, and culinary colleagues to maintain a polished and seamless dining experience. The ideal candidate is energetic, team-oriented, detail-focused, and passionate about hospitality.

Essential Duties & Responsibilities

• Assist Servers in providing exceptional and timely guest service.
• Maintain clean, organized, and properly set dining tables before, during, and after service.
• Deliver and clear plates, glassware, silverware, and other items throughout the dining experience.
• Assist with resetting tables quickly and efficiently while maintaining restaurant standards.
• Refill water and assist with beverage service as directed.
• Monitor tables and anticipate guest needs throughout service.
• Communicate guest requests and special needs to the appropriate Server or Manager.
• Assist Servers with food delivery and ensure dishes are delivered to the correct table.
• Maintain cleanliness and organization of dining areas, service stations, and side stations.
• Restock silverware, glassware, napkins, condiments, and other service supplies.
• Assist with opening and closing side work and restaurant cleaning procedures.
• Support the team during high-volume periods to ensure smooth and efficient service.
• Follow all food safety, sanitation, and responsible alcohol service standards.
• Maintain a professional appearance and follow established grooming and uniform standards.
• Provide friendly and professional interactions with guests and colleagues.
• Support other Food & Beverage departments and perform additional duties as assigned by management.

Guest Experience

• Create a welcoming and memorable experience for every guest.
• Demonstrate genuine hospitality and a positive attitude throughout each shift.
• Respond promptly to guest needs and communicate concerns to management.
• Maintain awareness of VIPs, special occasions, dietary requests, and other guest preferences.
• Represent The Americano and InterContinental Buckhead Atlanta with professionalism and pride.

Qualifications

• Previous restaurant or hospitality experience preferred but not required.
• Strong communication and interpersonal skills.
• Ability to work effectively as part of a team.
• Excellent attention to detail and cleanliness.
• Ability to remain calm and professional in a fast-paced environment.
• Passion for providing exceptional guest service.
• Must be available to work flexible schedules, including mornings, evenings, weekends, and holidays.
• Must be able to follow directions and work efficiently with minimal supervision.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to lift and carry trays, dishes, glassware, and supplies.
• Ability to frequently bend, reach, stoop, and move throughout the restaurant.
• Ability to work in a fast-paced environment for extended periods.

The Americano | InterContinental Buckhead Atlanta

Exceptional service. Genuine hospitality. Memorable experiences.

The hourly rate is $10.00 plus tips

Important information

• The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
• No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
• EEO Is The Law - click here for more information about Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity.
• If you require reasonable accommodation during the application process, please click here.
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• If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.
• For roles or applicants in San Francisco only: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.