F&B Supervisor- The Americano

IHG Hotels & Resorts; Atlanta (GA); On-site; USD 42,000 - 62,000; Full time

Job summary

InterContinental Hotels & Resorts seeks a Food & Beverage Supervisor to support daily operations across outlets, lead by example, and uphold premier service standards. You will collaborate with the Restaurant Manager and leadership team to maximize guest satisfaction, revenue, and brand integrity.

The role emphasizes staff leadership, training, and ensuring flawless service in a high-volume luxury setting.

Qualifications

• High school diploma or equivalent required; hospitality or food and beverage education preferred.
• Minimum of 2 years of Food & Beverage, restaurant, or hotel experience.
• Previous supervisory or leadership experience preferred.
• Luxury hotel or upscale restaurant experience strongly preferred.
• Strong knowledge of food, beverage, and service standards.
• Knowledge of cash handling, inventory control, and basic financial procedures.
• Food safety and alcohol service certifications as required by state or local regulations.
• Must be available to work flexible schedules, including evenings, weekends, holidays, and special events.

Responsibilities

• Deliver warm, personalized service reflecting luxury standards across outlets.
• Supervise daily restaurant, bar, banquet, and in-room dining operations.
• Ensure timely, accurate, high-quality service and presentation.
• Lead shifts, communicate priorities, events, and expectations.
• Coach colleagues and support their development and onboarding.
• Monitor staffing and assist with scheduling and labor planning.
• Maintain compliance with brand standards and health regulations.
• Support revenue goals through upselling and cost controls.

Skills

Guest service excellence

Leadership

Communication skills

Team coaching

Operations coordination

Education

High school diploma

Hospitality education preferred

Tools

POS systems

Inventory software

Job description

Job Summary

The Food & Beverage Supervisor is responsible for supporting the daily operations of the hotel’s food and beverage outlets while delivering the exceptional service and personalized guest experiences synonymous with InterContinental Hotels & Resorts. This position leads by example, supervises colleagues during service, and ensures all operational, service, and brand standards are consistently met.

Job Summary

The Food & Beverage Supervisor is responsible for supporting the daily operations of the hotel’s food and beverage outlets while delivering the exceptional service and personalized guest experiences synonymous with InterContinental Hotels & Resorts. This position leads by example, supervises colleagues during service, and ensures all operational, service, and brand standards are consistently met.

The Food & Beverage Supervisor works closely with the Restaurant Manager and Food & Beverage leadership team to maximize guest satisfaction, support revenue goals, control costs, and create a positive and engaging environment for colleagues.

Essential Duties & Responsibilities

Guest Experience & Service

• Deliver warm, personalized, and attentive service that reflects InterContinental’s luxury standards.
• Supervise daily restaurant, bar, banquet, and/or in-room dining operations as assigned.
• Ensure food and beverage service is timely, accurate, and presented according to established standards.
• Anticipate guest needs and proactively address requests, concerns, and service recovery opportunities.
• Resolve guest complaints professionally and follow up to ensure satisfaction.
• Build strong relationships with guests and create memorable dining experiences.

Leadership & Team Development

• Lead and motivate Food & Beverage colleagues during assigned shifts.
• Conduct pre-shift meetings and communicate daily operational priorities, VIPs, events, promotions, and service expectations.
• Delegate responsibilities and monitor colleague performance throughout the shift.
• Coach and provide constructive feedback to colleagues to support their development.
• Assist with training and onboarding of new Food & Beverage colleagues.
• Promote teamwork, accountability, and a positive workplace culture.
• Ensure colleagues maintain proper grooming, uniform, and professional conduct standards.

Operations

• Ensure outlets are properly set up, clean, organized, and ready for service.
• Monitor staffing levels and assist with scheduling and labor planning as needed.
• Coordinate service between the front and back of house to ensure smooth operations.
• Monitor reservations, special requests, VIP arrivals, and special events.
• Ensure proper opening, closing, and shift-change procedures are followed.
• Maintain accurate shift logs and communicate important information to management.

Financial & Inventory Management

• Follow established cash handling, credit card, check, and banking procedures.
• Ensure accurate closing procedures and accountability for all transactions.
• Assist with inventory counts, ordering, receiving, and proper storage of food, beverage, and operating supplies.
• Monitor waste and help control food, beverage, and labor costs.
• Support outlet revenue goals through suggestive selling and upselling.
• Protect hotel assets, equipment, inventory, and financial resources.

Compliance & Standards

• Ensure compliance with IHG and InterContinental brand standards, policies, and procedures.
• Maintain compliance with federal, state, and local health and safety regulations.
• Ensure responsible alcohol service requirements are followed.
• Follow food safety and sanitation standards.
• Maintain a safe working environment and report hazards, accidents, and maintenance concerns promptly.
• Understand and follow emergency, fire, and security procedures.

Qualifications

• High school diploma or equivalent required; hospitality or food and beverage education preferred.
• Minimum of 2 years of Food & Beverage, restaurant, or hotel experience.
• Previous supervisory or leadership experience preferred.
• Luxury hotel or upscale restaurant experience strongly preferred.
• Strong knowledge of food, beverage, and service standards.
• Knowledge of cash handling, inventory control, and basic financial procedures.
• Food safety and alcohol service certifications as required by state or local regulations.
• Must be available to work flexible schedules, including evenings, weekends, holidays, and special events.

Skills & Competencies

• Exceptional guest service and hospitality mindset.
• Strong leadership and team-building skills.
• Excellent verbal and written communication.
• Ability to coach, develop, and motivate colleagues.
• Strong organizational and problem-solving abilities.
• Ability to multitask and remain composed in a fast-paced environment.
• Strong attention to detail.
• Ability to make sound decisions and resolve guest concerns effectively.
• Professional appearance and demeanor.
• Commitment to InterContinental’s luxury service standards and IHG values.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to lift, carry, push, and pull items weighing up to 50 pounds as required.
• Ability to work in a fast-paced environment for extended periods.
• Ability to frequently bend, reach, stoop, and move throughout the hotel and food & beverage outlets.

Work Environment

This position operates in a dynamic hotel and food & beverage environment. The Food & Beverage Supervisor must be comfortable working in a high-volume setting while maintaining professionalism, composure, and exceptional service standards.

The ideal candidate is a visible floor leader who is passionate about hospitality, enjoys developing others, and takes pride in creating memorable experiences for every guest.

Important information

• The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee’s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
• No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
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• If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.