Guest Experience Champion – Café Server

Lake Nona Wave Hotel; Orlando (FL); On-site; USD 20,664,000 - 30,307,000; Full time

Benefits offered by this job

Team travel program

Friends & family discounts

Health insurance

401(k) with company match

Employee Assistance Program

Paid vacation & holidays

Meal, uniforms, and parking

Job summary

Lake Nona Wave Hotel in Orlando is seeking a guest-focused server to warmly welcome guests, take orders, and deliver food and beverages with a smile. You’ll use your knowledge of the menu to suggest pairings and resolve any guest concerns to create moments of magic.

This role emphasizes flexibility, strong English communication, and a passion for hospitality. You’ll work with a dynamic team, ensure accurate orders, and contribute to a welcoming atmosphere.

Qualifications

• Flexibility with workdays and hours as this is a demanding hospitality role.
• Must be at legal drinking age and have prior food & beverage service experience preferred.
• Alcohol service and Food Handler certifications are required; familiarity with restaurant terminology is a plus.
• Strong communication and people skills are essential for delivering memorable guest experiences.

Responsibilities

• Enthusiastically welcome guests into the restaurant.
• Share knowledge and recommendations of the food & beverage menus.
• Resolve guest complaints and create loyalty through proactive service.
• Relate to guests and team members with a welcoming personality.
• Communicate dietary needs and special requests to the kitchen.
• Take orders, deliver drinks, and process payments.
• Stock and organize inventory at server stations and behind the bar.
• Assist bartenders with additional tasks as necessary.

Skills

Flexibility

Great communicator

English fluency

People oriented

Team player

Education

Alcohol service certification

Food Handler certification

Job description

Lake Nona Wave Hotel in Orlando is seeking a guest-focused server to warmly welcome guests, take orders, and deliver food and beverages with a smile. You’ll use your knowledge of the menu to suggest pairings and resolve any guest concerns to create moments of magic.

This role emphasizes flexibility, strong English communication, and a passion for hospitality. You’ll work with a dynamic team, ensure accurate orders, and contribute to a welcoming atmosphere.