Server Assistant Busser - Merwin's Wharf

Cleveland Metroparks; Cleveland (OH); On-site; USD 16,531,000 - 20,664,000; Full time

Job summary

Cleveland Metroparks is seeking a Server Assistant/Busser to join our hospitality team and support servers in delivering a welcoming guest experience at park venues.

The role emphasizes clearing and resetting tables, greeting guests, maintaining a clean and safe facility, and collaborating with staff to ensure smooth service during busy periods.

Qualifications

• Customer service orientation and friendly demeanor.
• Ability to work in a fast-paced environment.
• Teamwork and communication skills.

Responsibilities

• Clear and reset tables, restock supplies, and remove trash.
• Check restrooms in a prompt and accurate manner with full focus on customer service.
• Greet customers and provide outstanding service with a friendly attitude.
• Assist servers with greeting, seating guests and food delivery.
• Maintain a clean and safe facility.
• Adhere to policies to maintain a clean and safe facility.
• Keep supervisor promptly informed of issues or concerns.
• Perform duties safely and respond to hazardous situations as capable.

Skills

Guest service

Table clearing

Team collaboration

Safety awareness

Job description

The Server Assistant/Busser cooperatively works together with staff to provide a clean, safe, quality experience for guests and provides excellent guest service.

• Clears and resets tables, restocks supplies, removes trash, checks restrooms in a prompt and accurate manner with full focus on customer service.
• Greets customers and provides outstanding service to all customers and the general public while displaying a positive, friendly attitude and demeanor.
• Assists staff including servers with various needs such as greeting, seating guests and food delivery. Responds appropriately to guests requests and communicates guests’ requests to the server as needed.
• Maintains a clean and safe facility.
• Adheres to all policies and procedures to maintain a clean and safe facility.
• Keeps direct supervisor promptly informed of key/significant issues or concerns.
• Carries out duties and responsibilities in a safe and efficient manner to maintain a safe work environment and surrounding area for oneself, co-workers and public. Responds to hazardous situations and/or potentially unsafe conditions by taking corrective action as capable and promptly notifying supervisory personnel.
• Performs related duties as assigned or apparent.