Server Assistant

Poppy Bank; Gatlinburg (TN); On-site; USD 14,000 - 19,000; Full time

Benefits offered by this job

Medical insurance

Vision & dental insurance discount

Employee travel program

Paid time off

ZayZoon daily pay

Career growth

Job summary

The Heirloom Room Creekside Restaurant & Bar at Rocky Waters Motor Inn in Gatlinburg, TN is seeking a Server Assistant. You will support servers, keep the dining room stocked, and help deliver high-quality service in a fast-paced, fine-dining environment.

This entry-level role offers growth potential within a growing hospitality group. Flexible evenings and weekends are common, with benefits including medical, dental, and vision insurance, plus an employee travel program and paid time off.

Qualifications

• High school diploma or equivalent preferred.
• Previous restaurant or customer service experience preferred but not required.
• Strong communication and teamwork skills are essential.

Responsibilities

• Assist servers in delivering efficient, courteous, and high-quality food and beverage service to guests
• Respond promptly and professionally to guest inquiries or needs as they arise
• Maintain a positive, calm, and diplomatic demeanor in all guest and team member interactions.
• Clear, clean, and reset tables promptly between and during guest service
• Sanitize countertops, tables, chairs, and service areas throughout each shift
• Clean and organize glassware, utensils, and bar equipment
• Prepare bar and service equipment to be ready for the next shift
• Stock all wares and equipment needed for service
• Dispose of empty cans and glass bottles in the appropriate containers
• Conduct food and beverage inventory per AATMOS standards
• Follow all AATMOS standard operating procedures and service standards

Skills

Communication

Teamwork

Multitasking

Education

High school diploma

Job description

• Location Rocky Water Motor Inn,333 Parkway,Gatlinburg, TN, 37738,United States
• Base Pay $12.00 / Hour
• Other Compensation + Tip Out
• Job Category Restaurant & Bar, Food & Beverage Service, Hospitality
• Industry Hospitality & Tourism, Food & Beverage Services, Restaurant & Bar
• Required Degree High school
• Manage Others No

Contact information

• Name James Fell

The Heirloom Room Creekside Restaurant & Bar

The Heirloom Room is Rocky Waters Motor Inn's signature fine dining experience, rooted in the rich culinary traditions of Appalachia. As a Server Assistant, you are a vital part of the front of house team — supporting servers in delivering seamless, high-quality service by keeping tables clean and reset, maintaining service areas, and ensuring the dining room is always stocked and guest-ready. This is a great entry point into fine dining hospitality for someone who is a reliable team player and takes pride in contributing to an exceptional guest experience.

What You'll Do

Guest Experience & Service Support

• Assist servers in delivering efficient, courteous, and high-quality food and beverage service to guests
• Respond promptly and professionally to guest inquiries or needs as they arise
• Maintain a positive, calm, and diplomatic demeanor in all guest and team member interactions

Operations & Standards

• Clear, clean, and reset tables promptly between and during guest service
• Sanitize countertops, tables, chairs, and service areas throughout each shift
• Clean and organize glassware, utensils, and bar equipment
• Prepare bar and service equipment to be ready for the next shift
• Stock all wares and equipment needed for service
• Dispose of empty cans and glass bottles in the appropriate containers
• Conduct food and beverage inventory per AATMOS standards
• Follow all AATMOS standard operating procedures and service standards

Requirements

What We're Looking For

Experience & Education

• High school diploma or equivalent preferred
• Prior restaurant or customer service experience preferred but not required

Skills & Abilities

• Strong communication and teamwork skills with a reliable, professional demeanor
• Ability to multitask and maintain composure in a fast-paced fine dining environment

Physical & Schedule Requirements

• Flexible availability including evenings, weekends, and holidays
• Ability to stand and move continuously throughout each shift and lift up to 50 lbs

Summary

• Medical insurance
• Discounted vision and dental insurance
• Employee hotel travel program with discounted rooms across the AATMOS portfolio
• Paid time off, vacation pay, and sick pay
• ZayZoon daily pay — access your earned wages when you need them
• Opportunities for career growth within a growing hospitality group

At AATMOS, we're committed to a positive, inclusive workplace where passionate hospitality professionals can thrive and grow. AATMOS Hotels is an Equal Opportunity Employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.

This job description is a general overview of the position and is not exhaustive. AATMOS Hotels reserves the right to modify this description as needed.