Host

AATMOS; Gatlinburg (TN); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Hotel travel program

Paid time off

Sick pay

ZayZoon daily pay

Career growth

Job summary

AATMOS Hotels is seeking a friendly Host to greet guests, seat them, and ensure a warm first impression at The Heirloom Room.

You will support servers and kitchen staff to maintain smooth guest flow, adapt to a fast-paced environment, and deliver polished service while promoting menu items.

Qualifications

• High school diploma or equivalent preferred.
• Prior customer service experience strongly preferred.

Responsibilities

• Greet guests warmly and escort to tables, ensuring a welcoming arrival.
• Maintain positive guest relations throughout dining, addressing needs with courtesy.
• Communicate wait times clearly to guests.
• Farewell guests warmly as they depart.
• Know menu items and highlight featured items when appropriate.
• Maintain knowledge of table numbers and setups; assist servers with guest flow.
• Coordinate with kitchen and management to synchronize timing with guest flow.
• Ensure menu item availability by checking with the kitchen.
• Prepare the dining area for service and keep the room clean and organized.
• Restock supplies and complete closing duties as assigned.

Skills

Verbal communication

Customer service

Teamwork

Menu memorization

Problem solving

Education

High school diploma

Job description

• Location Rocky Water Motor Inn,333 Parkway,Gatlinburg, TN, 37738,United States
• Base Pay $16.00 - $18.00 / Hour
• Job Category Hostess, Greeter, Server
• Industry Restaurant, Hospitality, Food and Beverage
• Required Degree High school
• Manage Others No

Heirloom Room Restaurant & Bar
The Heirloom Room is Rocky Waters Motor Inn's signature fine dining experience, rooted in the rich culinary traditions of Appalachia. As a Host, you are the first and last impression our guests have of The Heirloom Room — the warm, welcoming presence that sets the tone for the entire dining experience from the moment they walk through the door. This is a role for someone who genuinely enjoys connecting with people, thrives in a fast-paced environment, and takes pride in delivering a polished, courteous guest experience on every shift.

What You'll Do

Guest Experience & Service

• Warmly greet and escort guests to their tables, ensuring a welcoming and seamless arrival experience
• Maintain positive guest relations throughout the dining experience, addressing needs and concerns with courtesy and professionalism
• Be aware of wait times and communicate them clearly and proactively to guests
• Extend a genuine, courteous farewell to every departing guest
• Maintain familiarity with the menu and highlight featured items for guests when appropriate

Operations & Standards

• Maintain complete knowledge of table and seat numbers and proper table setups
• Guide servers and bus persons on table setup and guest flow throughout each shift
• Stay in constant communication with servers, kitchen, and management to ensure timing and food preparation is synchronized with guest flow
• Check with the kitchen regularly to confirm menu item availability
• Assist in preparing the restaurant for service and maintaining the cleanliness and appearance of the dining room at all times
• Restock supplies and complete closing duties as assigned
• Follow all AATMOS standard operating procedures and service standards

What We're Looking For

Experience & Education

• High school diploma or equivalent preferred
• Prior customer service experience strongly preferred

Skills & Abilities

• Warm, approachable demeanor with strong verbal communication skills
• Ability to memorize and describe menu items and navigate a fast-paced dining environment independently
• Ability to work effectively as part of a team and solve problems independently when needed

Physical & Schedule Requirements

• Flexible availability including evenings, weekends, and holidays
• Ability to stand, walk, and move continuously throughout each shift and lift up to 50 lbs
• Comfortable working primarily indoors with some outdoor patio exposure and varying temperatures

Summary
• Medical insurance
• Discounted vision and dental insurance
• Employee hotel travel program with discounted rooms across the AATMOS portfolio
• Paid time off, vacation pay, and sick pay
• ZayZoon daily pay — access your earned wages when you need them
• Opportunities for career growth within a growing hospitality group

At AATMOS, we're committed to a positive, inclusive workplace where passionate hospitality professionals can thrive and grow. AATMOS Hotels is an Equal Opportunity Employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.

This job description is a general overview of the position and is not exhaustive. AATMOS Hotels reserves the right to modify this description as needed.