Bartender

Poppy Bank; Pigeon Forge (TN); On-site; USD 9,100 - 13,000; Full time

Benefits offered by this job

Medical insurance

Vision & dental insurance

Employee travel program

Marriott employee travel program

Paid time off

ZayZoon daily pay

Career growth opportunities

Job summary

Paloma Scratch Kitchen within The Wayback offers an on-site bartending role demanding hospitality excellence. You will craft and serve cocktails, guide drink selections, and ensure a memorable guest experience in a vibrant hotel venue.

The role requires at least 1 year of bartending, knowledge of beverages, and the ability to stay composed. The position is on-site with evenings, weekends, and holidays expected, plus benefits and growth opportunities.

Qualifications

• High school diploma or equivalent preferred.
• Minimum 1 year of bartending experience required.
• Knowledge of cocktail preparation, beer, wine, and spirits required.
• Must be 18 years of age or older.
• TABC server permit within 60 days of hire and maintained throughout employment.

Responsibilities

• Deliver warm, attentive bar service reflecting Paloma Scratch Kitchen's standards.
• Anticipate guest needs and enrich their experience.
• Guide guests through cocktails and beverage pairings.
• Upsell food and beverage offerings knowledgeably.
• Handle guest service issues professionally, including managing intoxicated guests.
• Maintain privacy and discretion of all guests.

Skills

Bartending experience

Cocktail knowledge

Guest service

Communication skills

Time management

Education

High school diploma or equivalent

Tools

Hotel software systems

Job description

• Location The Wayback - A Tribute Portfolio,2760 Parkway,Pigeon Forge, TN, 37863,United States
• Base Pay $8.00 / Hour
• Required Degree High school
• Manage Others No

• Name Tina Cribbs

Paloma Scratch Kitchen is the on-site culinary destination at The Wayback — a fun, flavor-forward restaurant that brings the same vibrant, eclectic energy as the hotel itself. As a Bartender, you are both craftsperson and host — mixing and serving exceptional drinks, guiding guests through our offerings, and creating a bar experience that is as fun and memorable as The Wayback itself. This is a role for someone with deep beverage knowledge, genuine hospitality instincts, and the energy and composure to run a high-spirited bar with professionalism and confidence.

What You'll Do

Guest Experience & Service

• Deliver warm, attentive bar service that reflects Paloma Scratch Kitchen's standards and The Wayback's one-of-a-kind personality
• Anticipate guest needs and show genuine interest in enriching their experience
• Guide guests through cocktail and beverage selections, including food pairings
• Upsell food and beverage offerings knowledgeably and naturally
• Handle guest service issues with professionalism, including responsible management of intoxicated guests — cutting off service, arranging transportation, or asking guests to leave when necessary
• Respect and maintain the privacy and discretion of all guests

Craft & Product Knowledge

• Prepare and serve cocktails, beer, wine, and spirits to AATMOS Hospitality standards and guest satisfaction
• Maintain thorough knowledge of all menu items, drink preparations, and beverage offerings
• Stay current on menu changes, seasonal offerings, and featured selections
• Follow AATMOS Hospitality Cost Per Pour standards to ensure consistent quality and profitability

Operations & Standards

• Stock the bar with sufficient alcohol, garnishes, glassware, and supplies at all times
• Verify guest identification to confirm legal drinking age
• Process guest checks and closing paperwork accurately and in a timely manner
• Use hotel software systems in accordance with AATMOS Hospitality Standard Operating Procedures
• Conduct beverage and food inventory per AATMOS Hospitality standards
• Maintain a clean, organized, and fully sanitized bar, including countertops, glassware, utensils, and equipment throughout and at the end of each shift
• Break down and prepare the bar for the next shift, ensuring all workspaces and equipment are clean and ready

What We're Looking For

Experience & Education

• High school diploma or equivalent preferred
• Minimum 1 year of bartending experience required
• Knowledge of cocktail preparation, beer, wine, and spirits required
• Must be 18 years of age or older

Skills & Abilities

• Warm, approachable demeanor with strong interpersonal and communication skills
• Ability to remain calm, composed, and professional when handling difficult or unruly guests
• Strong time management skills with the ability to multitask and complete orders quickly and accurately

Physical & Schedule Requirements

• Flexible availability including evenings, weekends, and holidays
• Ability to stand for extended periods and lift up to 50 lbs throughout each shift
• TABC server permit from a TABC certified program required within 60 days of hire and must be maintained throughout employment

Summary

• Medical insurance
• Discounted vision and dental insurance
• Employee hotel travel program with discounted rooms across the AATMOS portfolio
• Marriott employee travel program
• Paid time off, vacation pay, and sick pay
• ZayZoon daily pay — access your earned wages when you need them
• Opportunities for career growth within a growing hospitality group

At AATMOS Hospitality, we're committed to a positive, inclusive workplace where passionate hospitality professionals can thrive and grow. AATMOS Hospitality is an Equal Opportunity Employer and considers all qualified applicants without regard to race, color, religion, sex, sexualumento, gender identity, national origin, disability, veteran status, or any other characteristic protected by law.

This job description is a general overview of the position and is not exhaustive. AATMOS Hospitality reserves the right to modify this description as needed.