Server Assistant

Yardbird Dallas; Dallas (TX); In loco; USD 8200 - 12.000; Tempo pieno

Descrizione del lavoro

Yardbird Dallas, renowned for Southern hospitality and award-winning bourbon, is seeking a server assistant to join our team. You will support servers by maintaining stations, relaying guest requests, and ensuring a smooth dining experience in a fast-paced environment.

Flexibility is essential: weekends and holidays, ability to lift up to 50 pounds, and a professional appearance. Strong English communication and teamwork are required to deliver exemplary guest service.

Competenze

• Excellent critical thinking and decision-making skills.
• Able to work flexible hours including weekends and holidays.
• Ability to lift up to 50 pounds repeatedly.
• Knowledge of hotel services and local attractions to respond to guest inquiries.
• Professional appearance and demeanor.
• Able to communicate in English, in written and oral forms.

Mansioni

• Maintain professional attitude and courteous demeanor.
• Maintain service stations and perform assigned side work before, during and after the shift.
• Follow proper service procedures.
• Maintain communication with other team members and front door staff.
• Practice table maintenance with guidance of the server throughout the dining experience.
• Rely on body language and non-verbal cues to gauge guest satisfaction.
• Assist neighboring teammates with service.
• Ensure tables are reset within two minutes of guests’ departure.
• Bus each course according to Restaurant Service Standards Reference.
• Complete any tasks as directed by management.

Conoscenze

Critical thinking

Tact under pressure

Flexibility

Interpersonal skills

English communication

Physical stamina

Formazione

High school diploma or equivalent

Descrizione del lavoro

Deeply rooted in Southern hospitality, Yardbird stands as an iconic establishment celebrated by both James Beard and Bon Appétit. Cherished family recipes and genuine warmth are infused into every bite. From its inception in the vibrant heart of Miami Beach, Yardbird has captivated guests with its unapologetically indulgent cuisine and award-winning bourbon selections. Join our team and be part of a legacy that combines culinary excellence with heartfelt hospitality.

Job Description

Server assistants must move quickly and efficiently, and maintain constant communication with the server on the status of each table. The server assistant needs to assist the server by ensuring that every guest’s needs and special requests are met. He/she is the backbone of the service team, making sure that the basics of service are met, from water service to resetting the table.

Requirements

• Excellent critical thinking and decision-making skills
• Must be able to maintain tact and cool under pressure
• Able to work flexible hours necessary including off hours, weekends and holidays
• Ability to take initiative and exhibit flexibility
• Working knowledge of and comply with all departmental policies, service procedures, and standards
• Ability to lift up to 50 pounds repeatedly through service
• Working knowledge of correct maintenance and use of equipment
• Working knowledge of all Hotel services/features and local attractions/activities to respond to guest inquiries accurately
• Have interpersonal skills to deal effectively with all business contacts and provide exemplary guest service
• Professional appearance and demeanor
• Able to effectively communicate in English, in both written and oral forms

Responsibilities

• Always maintain a professional attitude and courteous demeanor
• Maintain service stations and perform assigned side work duties before, during and after the shift
• Follow proper service procedures
• Maintain communication with other team members and front door staff
• Practice table maintenance with the guidance of the server throughout the dining experience in the most unobtrusive manner
• Rely on body language, facial expressions, eye contact, and non-verbal cues rather than verbal interruptions to determine the level of guest satisfaction
• Always practice full hands in full hands out
• Assist your neighboring teammates with service
• Ensure that tables are reset within two minutes of your guests’ departure
• Bus each course according to Restaurant Service Standards Reference
• Complete any tasks as directed by management, including adjusting to changing duties and assignments as needed to support the team and restaurant

Work Conditions

• The noise level in the work environment is usually loud
• While performing the duties of the job, the employee is regularly required to stand, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk or hear; and taste or smell
• The employee frequently is required to walk

Preferred

• At least 2 years’ experience in a high-volume, upscale dining environment
• At least 1 year of hospitality sales and management experience
• High school diploma or equivalent

EOE

Compensation: Minimum Wage