Server Assistant

The Cooper; Charleston (SC); On-site; USD 32,000 - 42,000; Full time

Job summary

The Crossing in Charleston, SC is seeking a Server Assistant to support servers and maintain smooth dining room operations. You will clear tables, reset settings, assist water service, and monitor guest satisfaction while upholding high standards of service.

Candidates should have 1–2 years of fine dining experience, strong teamwork skills, and knowledge of wine and menu items. A professional, courteous demeanor and ability to work in a fast-paced environment are essential.

Qualifications

• Minimum 1-2 years of fine dining service experience.
• Knowledge of service, food and beverage, and fine dining procedures.
• Teamwork, cleanliness and organization are crucial to this position.
• Must be able to serve alcohol and possess basic math skills.
• High school diploma or equivalent education required.

Responsibilities

• Understand and perform duties per Service, Food, Beverage, and Wine manuals.
• Perform all side work for assigned station.
• Participate in Pre-Shift meetings and learn new menu items.
• Welcome guests and ensure responsive, professional, and gracious service at all times.
• Answer questions about the menu, wine list or other guest inquiries.
• Liaise with server to ensure communication about guest wants and needs.
• Maintain the cleanliness of the dining room.
• Stock and organize linen.
• Polish china, glass and silverware.
• Maintain a clean, safe dining environment at all times.

Skills

Fine dining service

Teamwork

Customer service

Basic math

POS system

Microsoft Windows

Education

High school diploma or equivalent

Tools

POS system

Microsoft Windows

Job description

The Server Assistant at The Crossing is responsible for overseeing table maintenance, maintaining the flow of service, and assisting the servers in the dining room. Duties include: clearing food & utensils from tables, resetting, water service, monitoring guest satisfaction, and assisting the kitchen in expediting the service process. Must be pleasant, conscientious, and professional with excellent knowledge of food and alcoholic beverage selections. Must be able to operate effectively as part of a team, communicate clearly, ensure smooth service operations, and provide quality service.

ESSENTIAL JOB FUNCTIONS:

• Understand and perform job duties to the expectations of Service, Food, Beverage, and Wine manuals.
• Perform all side work applicable to assigned station.
• Participate in Pre-Shift meetings and learn new menu items.
• Welcome all guests and ensure guests receive responsive, professional, and gracious service at all times.
• Answer any questions about the menu, specific food items, the wine list or any other inquiries the guest may have.
• Liaise with server to ensure communication at all times about wants and needs of guests.
• Maintains the cleanliness of the dining room.
• Stocks and organizes linen.
• Polishes china, glass and silverware.
• Maintain a clean, safe environment all times in the Dining Room and all service stations.

REQUIRED QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Minimum 1-2 years of fine dining service experience.
• Knowledge of service and food and beverage, and thorough knowledge of fine dining, service procedures and functions.
• Cleanliness, organization and the ability to work well in a team situation are crucial to this position.
• Food and wine knowledge a plus.
• Must be minimum age to serve alcohol.
• High school or equivalent education required.
• Applicants must possess a strong dedication toward learning, and motivation to progress in a fine dining environment.
• Possess excellent basic math skills and have the ability to operate a cash register POS system and Microsoft based computer systems.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by a Server Assistant to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Most work tasks are performed indoors. Temperature is moderate and controlled by restaurant environmental systems; however, must be able to work in extreme temperatures like freezers (-10°F) and kitchens (+110°F), possibly for one hour or more. Must be able to stand and exert well-paced mobility for a minimum of 8 hours in length. Must be able to exert well-paced ability to maneuver between functions occurring simultaneously. Must have the ability to bend, squat and lift up to 30 lbs., including, but not limited to, lifting trays of food or food items on a regular and continuing basis. Must be able to push and pull carts and equipment weighing up to 250 lbs. on a regular and continuing basis. Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, hearing and visual acuity. Requires manual dexterity to use and operate all necessary equipment. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

BHCis an equal employment opportunity employer. Employment decisions are based on merit and business needs, and are not based on race, color, sex (including pregnancy, childbirth, and related medical conditions), citizenship status, national origin, ancestry, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, uniformed service, political affiliation, genetic information, or any other factor or characteristic protected by applicable law. BHC participates in E-Verify. A career at BHC is an opportunity to grow, innovate, and make a lasting impact. Here, we cultivate a culture where excellence and integrity thrive, and where each team member’s potential is nurtured in a dynamic, supportive environment. Your talents are recognized. Your ambitions are encouraged. Your work truly matters. Join us and discover where your journey at BHC can take you.

Beemok Hospitality Collection (BHC) is a purpose-driven portfolio of hotels, restaurants, and cultural landmarks in Charleston. Founded in 2021, BHC is guided by the belief that hospitality is at its finest when it creates enduring, meaningful connections. The journey began with the revitalization of The Charleston Place and has since grown to include Sorelle, The Riviera Theater, Credit One Stadium, American Gardens, and the upcoming waterfront hotel, The Cooper. Each property reflects BHC’s vision of hospitality as a way to connect people, celebrate culture, and carry Charleston forward.