Host

BHC; Charleston (SC); On-site; USD 26,000 - 38,000; Full time

Job summary

The Crossing at Beemok Hospitality Collection (BHC) in Charleston is seeking a Host to warmly welcome guests and set a positive tone for their dining experience. You will manage reservations, seating, and waitlists, coordinating with servers to ensure smooth service.

The role requires excellent communication, organizational skills, and a friendly, attentive approach. You will maintain the host station, assist with menus, and help ensure guests have a seamless start to their dining experience.

Qualifications

• High school diploma or equivalent is required.
• Experience in hospitality or food & beverage preferred.
• Ability to communicate clearly with guests and team.
• Ability to read and write to facilitate communication.
• Knowledge of POS systems and menu items is preferred.

Responsibilities

• Greet guests warmly as they enter the restaurant and assess their seating preferences.
• Escort guests to their table and present menus, ensuring a smooth and welcoming experience.
• Communicate wait times to guests when necessary and keep them updated while they wait.
• Manage reservations and maintain an organized seating chart to maximize table turnover and efficiency.
• Update the waitlist and communicate with guests, ensuring prompt seating as tables become available.

Skills

Guest service

Verbal & written communication

POS system knowledge

Basic computer skills

Menu knowledge

Suggestive selling

Reading/writing in English

Education

High school diploma or equivalent

Job description

The Primary role of the Host at The Crossing is to be responsible welcoming guest warmly and ensuring they have a positive start to their dining experience. The Host manages reservations, seating arrangements, and waitlist and communicates effectively with the serving team to provide seamless service. Exceptional organizational and customer service skills are key to creating a memorable dining experience for all guests.

DUTIES & RESPONSIBILITIES

• Greet guests warmly as they enter the restaurant and assess their seating preferences.
• Escort guests to their table and present menus, ensuring a smooth and welcoming experience.
• Communicate wait times to guests when necessary and keep them updated while they wait.
• In addition to performance of the essential functions, this position may be required to perform a combination of supportive functions.
• Manage reservations and maintain an organized seating chart to maximize table turnover and efficiency.
• Use the reservation or waitlist system to assign tables based on reservations, guest preferences, and server sections.
• Update the waitlist and communicate with guests, ensuring prompt seating as tables become available.
• Maintain cleanliness and organization in the host station and entrance area.
• Ensure menus are clean and presentable, replacing any damaged menus as needed.

REQUIRED SKILLS & EXPERIENCE

• High school diploma or equivalent.
• Prior hospitality and/ or food & beverage experience preferred.
• Must be able to speak, read, write and understand the primary language(s) used in communication with guests, suppliers, and colleagues.
• Must be able to read and write to facilitate the communication process.
• Requires good communication skills, both verbal and written.
• Must possess basic computer skills.
• Must have complete knowledge of POS system.
• Knowledge of the appropriate table settings and service ware.
• Ability to describe all menu items, prices and methods of preparation.
• And to use suggestive selling techniques to encourage the guests to choose items that are house specialties.
• Must have complete knowledge of products and specifications that is outlined in the dinner menu.

PHYSICAL REQUIREMENTS

• Must be able to lift equipment, supplies, etc. of at least 30 lbs. on a regular and continuing basis.
• Must be able to stand and exert well-paced mobility for 8 hours in length.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates.
• Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
• Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

EEO Statement

BHCis an equal employment opportunity employer. Employment decisions are based on merit and business needs, and are not based on race, color, sex (including pregnancy, childbirth, and related medical conditions), citizenship status, national origin, ancestry, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, uniformed service, political affiliation, genetic information, or any other factor or characteristic protected by applicable law.

BHC participates in E-Verify.

Company Culture

A career at BHC is an opportunity to grow, innovate, and make a lasting impact. Here, we cultivate a culture where excellence and integrity thrive, and where each team member’s potential is nurtured in a dynamic, supportive environment. Your talents are recognized. Your ambitions are encouraged. Your work truly matters. Join us and discover where your journey at BHC can take you. Beemok Hospitality Collection (BHC) is a purpose-driven portfolio of hotels, restaurants, and cultural landmarks in Charleston. Founded in 2021, BHC is guided by the belief that hospitality is at its finest when it creates enduring, meaningful connections. The journey began with the revitalization of The Charleston Place and has since grown to include Sorelle, The Riviera Theater, Credit One Stadium, American Gardens, and the upcoming waterfront hotel, The Cooper. Each property reflects BHC’s vision of hospitality as a way to connect people, celebrate culture, and carry Charleston forward.