Server - Thoroughbred Club

The Charleston Place; Charleston, Northern (SC, KY); On-site; USD 32,000 - 52,000; Full time

Job summary

The Thoroughbred Club at The Charleston Place, part of Beemok Hospitality Collection, seeks an attentive server to provide friendly, professional service. You will greet guests warmly, seat them, and guide them through the menu, taking accurate orders and upselling where appropriate.

Maintain high service standards, work well in a team, and ensure smooth operations during peak hours. This role requires physical endurance and strong guest communication in a busy hotel setting.

Qualifications

• Provide friendly, efficient, courteous service to guests.
• Access, input, and retrieve information on the computer system.
• Memorize menu items and specials.
• Handle stress and resolve guest issues professionally.
• Work well under pressure and with others.

Responsibilities

• Provide a warm welcome and greet guests by name when possible.
• Seat guests using the rotation sheet when needed.
• Be familiar with all menu items, ingredients, and beverages.
• Take orders with upselling and suggestive selling.
• Complete station setup, breakdown, and side work.
• Monitor tables and side stands throughout the shift.
• Ensure courteous, efficient, and consistent service.
• Anticipate guest needs and respond promptly.

Skills

Friendly service

Courteous service

Clear communication

POS/computer input

Menu memorization

Team player

Stress management

Guest interaction

Knowledge of Charleston area

Legible communication

Job description

The Server at The Thoroughbred Club is responsible for selling & serving food & beverages using their knowledge, hospitality, and service skills. Must be pleasant, conscientious, and professional with excellent knowledge of food & alcoholic beverage selections. Must be able to operate effectively as part of a team, communicate clearly, ensure smooth service operations, and provide quality service.

DUTIES & RESPONSIBILITIES:

• Provide a strong sense of welcome; greet all guests in a genuinely friendly, warm manner, using guests’ names when possible.
• Seat guests using the rotation sheet when the Host Person and Manager, or Supervisor are busy.
• Be thoroughly familiar with all menu items, ingredients, specials, beverages, etc.
• Take guests' orders, using upselling and suggestive selling.
• Complete station set-up, breakdown, and side work.
• Constantly check tables and side stands during the shift.
• Ensure service to all guests follows established standards, is consistent, efficient, and courteous.
• Anticipate guests' needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.

REQUIRED SKILLS & EXPERIENCE:

• Ability to provide friendly, efficient, and courteous service to guests.
• Ability to access, input, and retrieve information on the computer system.
• Ability to memorize menus.
• Ability to handle the stress inherent in interacting with co-employees and resolving guests' problems.
• Ability to work under pressure, be organized, self-motivated, and work well with others.
• Strong positive attitude and ability to initiate light conversation with guests.
• Knowledge of hotel property and operating hours of each guest service area.
• Basic knowledge of Charleston and the surrounding areas.
• Ability to provide legible communication.
• Ability to complete work in a timely, accurate, and thorough manner.

PHYSICAL REQUIREMENTS:

• Must be able to lift equipment, supplies, etc., of at least 30 pounds.
• Must be able to resolve problems, handle conflict, and make effective decisions under pressure.
• The role may require extended periods on your feet, especially during peak hotel hours or events.
• Clear vision is important for reading reports, analyzing data, and overseeing (enter department) activities.
• Good hearing is necessary for effective communication with colleagues, guests, and stakeholders.
• Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

BHCis an equal employment opportunity employer. Employment decisions are based on merit and business needs, and are not based on race, color, sex (including pregnancy, childbirth, and related medical conditions), citizenship status, national origin, ancestry, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, uniformed service, political affiliation, genetic information, or any other factor or characteristic protected by applicable law. BHC participates in E-Verify. A career at BHC is an opportunity to grow, innovate, and make a lasting impact. Here, we cultivate a culture where excellence and integrity thrive, and where each team member’s potential is nurtured in a dynamic, supportive environment. Your talents are recognized. Your ambitions are encouraged. Your work truly matters. Join us and discover where your journey at BHC can take you.

Beemok Hospitality Collection (BHC) is a purpose-driven portfolio of hotels, restaurants, and cultural landmarks in Charleston. Founded in 2021, BHC is guided by the belief that hospitality is at its finest when it creates enduring, meaningful connections. The journey began with the revitalization of The Charleston Place and has since grown to include Sorelle, The Riviera Theater, Credit One Stadium, American Gardens, and the upcoming waterfront hotel, The Cooper. Each property reflects BHC’s vision of hospitality as a way to connect people, celebrate culture, and carry Charleston forward.