Guest Room Dining Server

BHC; Charleston, Northern (SC, KY); Hybrid; USD 29,000 - 37,000; Full time

Job summary

Beemok Hospitality Collection (BHC) in Charleston, SC seeks a Guest Room Dining Server to uphold The Cooper standards, delivering quick, professional room service to guests. The role requires delivering meals with a welcoming presentation, maintaining cleanliness, and following sanitation and service procedures while supporting a warm, guest-focused experience across BHC properties.

You will prepare trays, manage utensils and condiments, and restock station supplies, working closely with kitchen

Qualifications

• High school diploma or equivalent.
• Hospitality and/or food & beverage experience may be preferred.

Responsibilities

• Understand completely all programs, procedures, standards, specifications and training programs.
• Consistently follow steps of service in preparing, delivering, and servicing orders.
• Prepare in-room dining trays or carts, ensuring all items are complete, clean, and visually appealing.
• Deliver food and beverages promptly to guest rooms, following the established room service standards.
• Set up trays, carts, or tables as per guest preference, ensuring a welcoming presentation and providing any necessary accompaniments or condiments.
• Collect used trays, carts, or dishes promptly from guest rooms, hallways, or service areas.
• Maintain cleanliness and order in designated room service stations and storage areas.
• Follow hotel sanitation standards for food and beverage items and practice safe food handling.
• Restock service items and maintain adequate supplies of trays, condiments, utensils, and other necessities.

Skills

Communication skills

Reading and writing

Verbal communication

Basic computer skills

POS system knowledge

Menu knowledge

Suggestive selling

Education

High school diploma or equivalent

Tools

POS system

Job description

The Primary role of the Guest Room Dining Server is to adhere to The Cooper specifications and standards in maintaining the highest standards possible for guests by ensuring quick, efficient, and professional Room Service. While no job description can possibly provide a comprehensive list of job duties, the following is a summary of the major responsibilities for the position.

Duties/ Responsibilities

• Understand completely all programs, procedures, standards, specifications, guidelines and training programs.
• Consistently follow steps of service in preparing, delivering, and servicing orders.
• Prepare in-room dining trays or carts, ensuring all items are complete, clean, and visually appealing.
• Deliver food and beverages promptly to guest rooms, following the established room service standards.
• Set up trays, carts, or tables as per guest preference, ensuring a welcoming presentation and providing any necessary accompaniments or condiments.
• Collect used trays, carts, or dishes promptly from guest rooms, hallways, or service areas.
• Maintain cleanliness and order in designated room service stations and storage areas.
• Follow hotel sanitation standards for food and beverage items and practice safe food handling.
• Restock service items and maintain adequate supplies of trays, condiments, utensils, and other necessities.

Required Skills / Abilities

• Must be able to speak, read, write and understand the primary language(s) used in communication with guests, suppliers, and colleagues.
• Must be able to read and write to facilitate the communication process.
• Requires good communication skills, both verbal and written.
• Must possess basic computer skills.
• Must have complete knowledge of POS system.
• Knowledge of the appropriate table settings and service ware.
• Ability to describe all menu items, prices and methods of preparation.
• And to use suggestive selling techniques to encourage the guests to choose items that are house specialties.
• Must have complete knowledge of products and specifications that is outlined in the dinner menu.

Education and Experience

• High school diploma or equivalent. Prior hospitality and/ or food & beverage experience preferred.

Physical Requirements

The physical demands described here are representative of those that must be met by a Server to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to lift equipment, supplies, etc. of at least 30 lbs. on a regular and continuing basis. Must be able to push and pull carts and equipment weighing up to 75 lbs. frequently. Must be able to stand and exert well-paced mobility for 8 hours in length. Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates. Vision occurs continuously with the most common visual functions being those of near vision and depth perception. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

BHC is an equal employment opportunity employer

Employment decisions are based on merit and business needs, and are not based on race, color, sex (including pregnancy, childbirth, and related medical conditions), citizenship status, national origin, ancestry, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, uniformed service, political affiliation, genetic information, or any other factor or characteristic protected by applicable law. BHC participates in E-Verify. A career at BHC is an opportunity to grow, innovate, and make a lasting impact. Here, we cultivate a culture where excellence and integrity thrive, and where each team member’s potential is nurtured in a dynamic, supportive environment. Your talents are recognized. Your ambitions are encouraged. Your work truly matters. Join us and discover where your journey at BHC can take you.

Beemok Hospitality Collection (BHC) is a purpose-driven portfolio of hotels, restaurants, and cultural landmarks in Charleston

Founded in 2021, BHC is guided by the belief that hospitality is at its finest when it creates enduring, meaningful connections. The journey began with the revitalization of The Charleston Place and has since grown to include Sorelle, The Riviera Theater, Credit One Stadium, American Gardens, and the upcoming waterfront hotel, The Cooper. Each property reflects BHC’s vision of hospitality as a way to connect people, celebrate culture, and carry Charleston forward.