Server - Thoroughbred Club

BHC; Charleston, Northern (SC, KY); Hybrid; USD 19,000 - 29,000; Full time

Job summary

Beemok Hospitality Collection (BHC) seeks a hospitality professional to deliver exceptional dining service at The Thoroughbred Club in Charleston. You will greet guests warmly, know the menu inside out, take orders with upselling, and work seamlessly with the team to ensure smooth service operations.

Ideal candidates maintain a friendly, professional demeanor, handle busy periods, and communicate clearly. Familiarity with Charleston and surrounding areas is a plus, with ongoing focus on guest

Qualifications

• Provide friendly, efficient service to guests.
• Greet guests, seat them when needed.
• Know the menu items and ingredients.
• Take orders with upselling and suggestive selling.
• Operate computer system.
• Handle guest concerns professionally.
• Maintain cleanliness and side work.
• Communicate clearly and legibly.

Responsibilities

• Provide a strong welcome; greet guests warmly and by name when possible.
• Seat guests using rotation sheet when needed.
• Be thoroughly familiar with all menu items, ingredients, specials, beverages, etc.
• Take guests' orders, upsell and suggestive sell.
• Complete station set-up, breakdown, and side work.
• Constantly check tables and side stands during shift.
• Ensure service follows established standards, is consistent, efficient, and courteous.
• Anticipate guests' needs and respond promptly.

Skills

Guest service

Communication

Menu knowledge

Teamwork

POS basics

Under pressure

Friendly demeanor

Charleston knowledge

Job description

The Server at The Thoroughbred Club is responsible for selling & serving food & beverages using their knowledge, hospitality, and service skills. Must be pleasant, conscientious, and professional with excellent knowledge of food & alcoholic beverage selections. Must be able to operate effectively as part of a team, communicate clearly, ensure smooth service operations, and provide quality service.

DUTIES & RESPONSIBILITIES:

• Provide a strong sense of welcome; greet all guests in a genuinely friendly, warm manner, using guests’ names when possible.
• Seat guests using the rotation sheet when the Host Person and Manager, or Supervisor are busy.
• Be thoroughly familiar with all menu items, ingredients, specials, beverages, etc.
• Take guests' orders, using upselling and suggestive selling.
• Complete station set-up, breakdown, and side work.
• Constantly check tables and side stands during the shift.
• Ensure service to all guests follows established standards, is consistent, efficient, and courteous.
• Anticipate guests' needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.

REQUIRED SKILLS & EXPERIENCE:

• Ability to provide friendly, efficient, and courteous service to guests.
• Ability to access, input, and retrieve information on the computer system.
• Ability to memorize menus.
• Ability to handle the stress inherent in interacting with co-employees and resolving guests' problems.
• Ability to work under pressure, be organized, self-motivated, and work well with others.
• Strong positive attitude and ability to initiate light conversation with guests.
• Knowledge of hotel property and operating hours of each guest service area.
• Basic knowledge of Charleston and the surrounding areas.
• Ability to provide legible communication.
• Ability to complete work in a timely, accurate, and thorough manner.

PHYSICAL REQUIREMENTS:

• Must be able to lift equipment, supplies, etc., of at least 30 pounds.
• Must be able to resolve problems, handle conflict, and make effective decisions under pressure.
• The role may require extended periods on your feet, especially during peak hotel hours or events.
• Clear vision is important for reading reports, analyzing data, and overseeing (enter department) activities.
• Good hearing is necessary for effective communication with colleagues, guests, and stakeholders.
• Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

BHCis an equal employment opportunity employer. Employment decisions are based on merit and business needs, and are not based on race, color, sex (including pregnancy, childbirth, and related medical conditions), citizenship status, national origin, ancestry, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, uniformed service, political affiliation, genetic information, or any other factor or characteristic protected by applicable law. BHC participates in E-Verify. A career at BHC is an opportunity to grow, innovate, and make a lasting impact. Here, we cultivate a culture where excellence and integrity thrive, and where each team member’s potential is nurtured in a dynamic, supportive environment. Your talents are recognized. Your ambitions are encouraged. Your work truly matters. Join us and discover where your journey at BHC can take you.

Beemok Hospitality Collection (BHC) is a purpose-driven portfolio of hotels, restaurants, and cultural landmarks in Charleston. Founded in 2021, BHC is guided by the belief that hospitality is at its finest when it creates enduring, meaningful connections. The journey began with the revitalization of The Charleston Place and has since grown to include Sorelle, The Riviera Theater, Credit One Stadium, American Gardens, and the upcoming waterfront hotel, The Cooper. Each property reflects BHC’s vision of hospitality as a way to connect people, celebrate culture, and carry Charleston forward.