Server Assistant

Beemok Hospitality Holdings LLC; Charleston (SC); On-site; USD 26,000 - 38,000; Full time

Job summary

Beemok Hospitality Holdings LLC is seeking a guest-focused hospitality associate at our Charleston property. You will assist servers during peak periods, greet guests warmly, and maintain thorough knowledge of menu items, ingredients, and beverages.

Responsibilities include stocking supplies, polishing ware, bussing and setting tables, and ensuring service meets established standards with a friendly, efficient approach.

Qualifications

• High school diploma or equivalent required.
• Fluent English with guests, suppliers, and colleagues.
• Provide friendly, efficient, courteous service to guests.
• Memorize menu items and daily specials.
• Handle stressful interactions professionally.
• Work well under pressure and with others.
• Initiate light conversation and maintain a positive attitude.
• Know hotel services, hours, and locations.
• Basic knowledge of Charleston and surrounding areas.

Responsibilities

• Assist servers during meal periods.
• Greet guests warmly and, when possible, use guests' names.
• Be familiar with Meeting at Market menu items, ingredients, specials, and beverages.
• Stock needed supplies in side stands.
• Polish silverware and glassware.
• Bus and set tables.
• Refill pitchers and guests' glasses as needed.
• Ensure consistent, efficient, courteous service to all guests.
• Anticipate guests' needs and respond promptly.

Skills

English communication

Friendly service

Guest interaction

Menu knowledge

Menu memorization

Stress management

Teamwork

Problem solving

Multitasking

Customer service

Education

High school diploma or equivalent

Job description

Duties/Responsibilities

• Assist servers during meal period.
• Provide a strong sense of welcome; greet all guests in a genuinely friendly warm manner, using names when possible.
• Be thoroughly familiar with all Meeting at Market menu items, ingredients, specials, beverages, etc.
• Stock needed supplies in side stands.
• Polish silverware and glassware.
• Pick up clean linen; return dirty linen.
• Buss and set tables.
• Refill pitchers during meal period.
• Refill guests' glasses when necessary.
• Ensure service to all guests follows established standards, is consistent, efficient and courteous.
• Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain knowledge of hotel features/ services, outlets, hours of operation, etc.
• Practice emergency procedures in compliance with hotel/company standards; react and assist in hotel emergency situations as needed.
• Be an ambassador of the hotel and the company at all times, in and out of the work place.
• Observe standards for the department in image, appearance, and grooming; properly represent the company and the profession to outside organizations and the community.
• Assist in other areas as needed.

Required Skills/Abilities

• Ability to communicate in English with hotel guests, suppliers, and colleagues to their understanding.
• Ability to provide friendly, efficient and courteous service to guests.
• Ability to access, input and retrieve information on the computer system.
• Ability to memorize menus.
• Ability to handle the stress inherent in interacting with co-employees and resolving guests' problems.
• Ability work under pressure, be organized, self-motivated and work well with others.
• Strong positive attitude and ability to initiate light conversation with guests.
• Knowledge of hotel property and operating hours of each guest service area.
• Basic knowledge of Charleston and surrounding areas.
• Ability to provide legible communication.
• Ability to complete work in a timely, accurate and thorough manner.
• Ability to work effectively and relate well with senior management, colleagues, and individuals inside and outside the hotel.
• Additional foreign language skills a plus.

Education and Experience

High school diploma or equivalent.

Physical Requirements

• The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job: Must be able to lift equipment, supplies, etc. of at least 30 pounds.
• Must be able to resolve problems, handle conflict, and make effective decisions under pressure.
• The role may require extended periods of time on your feet, especially during peak hotel hours or events.
• Clear vision is important for reading reports, analyzing data, and overseeing (enter department) activities.
• Good hearing is necessary for effective communication with colleagues, guests, and stakeholders.
• Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

E-Verify & Equal Opportunity

BHCis an equal employment opportunity employer.Employment decisions are based on merit and business needs, and are not based on race, color, sex (including pregnancy, childbirth, and related medical conditions), citizenship status, national origin, ancestry, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, uniformed service, political affiliation, genetic information, or any other factor or characteristic protected by applicable law.

BHC participates in E-Verify.

About BHC

A career at BHC is an opportunity to grow, innovate, and make a lasting impact. Here, we cultivate a culture where excellence and integrity thrive, and where each team member’s potential is nurtured in a dynamic, supportive environment. Your talents are recognized. Your ambitions are encouraged. Your work truly matters. Join us and discover where your journey at BHC can take you.

Beemok Hospitality Collection (BHC) is a purpose-driven portfolio of hotels, restaurants, and cultural landmarks in Charleston. Founded in 2021, BHC is guided by the belief that hospitality is at its finest when it creates enduring, meaningful connections. The journey began with the revitalization of The Charleston Place and has since grown to include Sorelle, The Riviera Theater, Credit One Stadium, American Gardens, and the upcoming waterfront hotel, The Cooper. Each property reflects BHC’s vision of hospitality as a way to connect people, celebrate culture, and carry Charleston forward.