Server AM/PM

StepStone-Hospitality-Inc; Tampa (FL); On-site; USD 17,000 - 30,000; Full time

Job summary

Four Points by Sheraton Suites Tampa Airport Westshore is seeking an enthusiastic food and beverage team member. You will greet guests, present menus, make recommendations, and handle orders with care using the POS system.

We value independence, a friendly attitude, and a strong commitment to hospitality. This on-site role emphasizes accurate service, efficient workflow, and guest satisfaction in a fast-paced hotel environment.

Qualifications

• Ability to work independently and remain motivated.
• Smile and maintain a friendly demeanor.
• Proven working experience in a relevant field.
• Helpful with customer service duties.
• Professionalism with speed and attention to detail.

Responsibilities

• Greet guests warmly and assist with seating as needed.
• Present menu, answer questions, and suggest options.
• Memorize menu selections and wines, including specials.
• Use proper etiquette and serve guests promptly.
• Record orders accurately and relay to kitchen/bar via POS.
• Monitor guests and fulfill requests; ensure timely checkout.
• Total bills and process payments or direct to cashier.
• Brew coffee, portion desserts, and assist with service areas.
• Clear and reset tables after each course.
• Maintain cash handling procedures and safety standards.
• Handle guest complaints professionally and inform team as required.

Skills

Independence

Smile

Experience in field

Customer service

Professionalism & speed

Job description

Description

We are looking for an ambitious and fun individual to join our hard-working food and beverage team at the Four Points by Sheraton Suites Tampa Airport Westshore. Our goal is to enhance the customer experience by having an enthusiastic staff to ensure event guests are well taken care of!

• Greet all guests in a warm and enthusiastic manner and assist host or hostess in seating guests as needed.
• Present menu, answer questions, and make suggestions regarding food, service, appropriate wines, and food preparation.
• Memorize menu selections and wines including being familiar with daily specials and basic ingredients.
• Use proper verbiage and etiquette including serving ladies first
• Write order on check or memorize order.
• Relay order to kitchen and service bar utilizing point of sale system
• Observe guests to fulfill any additional request and to perceive when meal has been completed for guest checkout.
• Total bill and accept payment or refer guest to cashier.
• Ladle soup, portion pies and desserts, and brew coffee.
• Clear and reset counters or table at conclusion of each course.
• Assist in cleaning and wiping down of service areas and prep areas
• Maintain and follow all cash handling procedures.
• Maintain safe serve regulations when serving alcoholic beverages
• Handle reasonable guests complaints/requests and inform others when required
• Comply with health and safety regulation and act in line with company policies and licensing laws

Requirements

Skills to be successful in this role would include:

• Ability to work independently and remain motivated
• Smile
• Proven working experience in relevant field
• Helpful with customer service
• Professionalism along with speed and attention to detail

EOE - All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.