PM Server: Guest Experience Pro

Four Points by Sheraton; Tampa (FL); Presencial; USD 17.000 - 25.000; Jornada completa

Descripción de la vacante

Four Points by Sheraton Suites Tampa Airport Westshore is seeking an energetic food and beverage team member to ensure event guests are well taken care of. You will greet guests, present menus, take orders, and coordinate with kitchen and service bar to deliver a seamless experience.

Responsibilities include accurate order entry, cash handling, and maintaining high standards of service and safety while supporting a friendly, efficient team in a dynamic hotel setting.

Formación

• Ability to work independently and remain motivated.
• Smile
• Proven working experience in relevant field
• Helpful with customer service
• Professionalism along with speed and attention to detail

Responsabilidades

• Greet all guests in a warm and enthusiastic manner and assist host or hostess in seating guests as needed.
• Present menu, answer questions, and make suggestions regarding food, service, appropriate wines, and food preparation.
• Memorize menu selections and wines including being familiar with daily specials and basic ingredients.
• Use proper verbiage and etiquette including serving ladies first
• Write order on check or memorize order.
• Relay order to kitchen and service bar utilizing point of sale system
• Observe guests to fulfill any additional request and to perceive when meal has been completed for guest checkout.
• Total bill and accept payment or refer guest to cashier.
• Ladle soup, portion pies and desserts, and brew coffee.
• Clear and reset counters or table at conclusion of each course.
• Assist in cleaning and wiping down of service areas and prep areas
• Maintain and follow all cash handling procedures.
• Maintain safe serve regulations when serving alcoholic beverages
• Handle reasonable guests complaints/requests and inform others when required
• Comply with health and safety regulation and act in line with company policies and licensing laws

Conocimientos

Customer service

Hospitality

Attention to detail

Independent work

Descripción del empleo

Four Points by Sheraton Suites Tampa Airport Westshore is seeking an energetic food and beverage team member to ensure event guests are well taken care of. You will greet guests, present menus, take orders, and coordinate with kitchen and service bar to deliver a seamless experience.

Responsibilities include accurate order entry, cash handling, and maintaining high standards of service and safety while supporting a friendly, efficient team in a dynamic hotel setting.