Server

Jobtailor; Wayland (MA); On-site; USD 24,796 - 35,817; Full time

Job summary

Jobtailor in Wayland, MA is seeking hospitality professionals to provide personalized, elevated service in a welcoming, nature-inspired setting. You will guide guests through seasonal menus and beverage offerings, follow steps of service with consistency, and create a calm atmosphere that encourages return visits.

Candidates should have experience in high-volume, guest-focused environments, be adept at multitasking, and comfortable inputting orders in Toast.

Qualifications

• Experience in elevated, high-volume dining environments.
• Excellent communication and guest-service skills.
• Ability to multitask calmly under pressure.
• Knowledge of dietary restrictions and allergies.

Responsibilities

• Provide personalized, elevated service in a welcoming, nature-inspired setting.
• Guide guests through seasonal menus and beverage offerings.
• Follow steps of service with consistency.
• Anticipate guest needs and deliver prompt, thoughtful attention.
• Create a calm atmosphere that encourages return visits.
• Greet guests with enthusiasm and genuine hospitality.
• Input orders using the Toast POS system accurately.
• Deliver food and beverages in a timely, polished manner.
• Educate guests on the beverage menu, wine and coffee options.
• Maintain cleanliness and organization across service areas.
• Collaborate with teammates and adapt to evolving guest needs.

Skills

Guest-focused communication

Multitasking

Hospitality mindset

Attention to detail

Food & beverage knowledge

Professional presence

Tools

Toast POS

Job description

Responsibilities

• Provide personalized, elevated service in a welcoming, nature-inspired setting.
• Guide guests through seasonal menus and beverage offerings.
• Follow steps of service with consistency.
• Anticipate guest needs and deliver prompt, thoughtful attention throughout service.
• Create a calm, intentional atmosphere that encourages return visits.
• Greet and engage guests with enthusiasm, poise, and genuine hospitality.
• Thrive in the details – actively listening, to accurately account for allergies, preferences and needs.
• Take and accurately input orders using the Toast POS system.
• Deliver food and beverages in a timely and polished manner.
• Offer refined tableside wine service and engaging beverage presentations.
• Maintain cleanliness and organization across all service areas.
• Process payments accurately and follow café standards.
• Conduct menu tours that demonstrate in-depth knowledge of dish preparation, ingredient sourcing, and local purveyors.
• Confidently explain specials and seasonal updates.
• Recommend well-matched food and drink pairings.
• Educate guests on our beverage menu, including wines, craft beers, non-alcoholic drinks, and specialty coffees.
• Complete seasonal menu testing, as directed.
• Support teammates and jump in where needed during service.
• Work collaboratively with peers, respecting that we all play a part in the guest experience.
• Adapt to evolving guest needs and pacing in a dynamic dining environment.
• Participate in daily team meetings and seasonal tastings to stay aligned.

Requirements

• Previous experience in an elevated, high-volume environment preferred.
• Friendly, guest-focused communicator with a poised, professional presence.
• Ability to multitask while staying calm and organized under pressure.
• Passionate about hospitality, food, and sustainability.
• Familiarity with POS systems (Toast).
• Flexible availability preferred – may include mornings, evenings, weekends, and select holidays.
• Physically able to: Lift up to 50 lbs.
• Stand, bend, reach, and move for extended periods.

Hard Skills

• menu knowledge
• order input
• tableside wine service
• food and drink pairing
• seasonal menu testing

Soft Skills

• guest-focused communication
• multitasking
• calm under pressure
• hospitality
• team collaboration
• active listening
• enthusiasm
• attention to detail