Server

EOS Hospitality LLC; Washington, Northern (District of Columbia, KY); On-site; USD 21,000 - 34,000; Full time

Job summary

EOS Hospitality LLC is seeking a PM Restaurant Server for Embassy Suites Georgetown. You will take orders, serve food, and ensure a warm, efficient dining experience for guests. Responsibilities include upselling appetizers, handling payments, restocking, and maintaining cleanliness during opening/closing side work.

Must perform well under pressure in a luxury dining environment. Candidates should have strong communication, wine knowledge, and a professional demeanor; ServeSafe and TIPs

Qualifications

• High school degree or equivalent; or relevant work experience.
• 1-2 years' experience in high volume, luxury lounge or restaurant.
• 1-2 years' hospitality experience with high-profile clients.
• Meet minimum age requirement of jurisdiction.
• Experience providing excellent customer service in a fast-paced environment.
• Positive attitude and ability to work well under pressure with bussers, cooks and other staff.
• Ability to work in a fast-paced environment and deliver orders in a timely manner.
• Strong knowledge of wines, spirits, champagnes and
• Previous POS experience is an asset.
• Excellent communication and organizational skills.
• Strong interpersonal skills with high-profile clients and problem-solving abilities.
• Highly responsible & reliable
• Ability to focus on guest needs, remaining calm and courteous at all times.
• Flexible to work AM/PM shifts, weekends and holidays.
• Eager to learn and grow with restaurant.
• Must possess valid ServeSafe and TIPs certification

Responsibilities

• Take orders and serve food and drinks at the dining establishment.
• Assist with restocking and cleaning duties during opening/closing side work.
• Handle payment processing and ensure accuracy of checks.
• Maintain a fast-paced, attentive service style and guest satisfaction.
• Recommend appetizers and meals based on menu and specials.
• Address guest concerns promptly with management to ensure a pleasant dining experience.
• Coordinate with chefs and bartenders for clarifications and timely service.
• Follow cash handling and POS procedures and ensure safety and sanitation policies.
• Set tables and rearrange to accommodate larger parties.
• Follow all safety, sanitation, and department policies.
• Other duties as assigned.

Skills

Customer service

Communication

Wine knowledge

POS familiarity

Teamwork

Education

High school diploma

Tools

POS system

Job description

Description

Job Overview:Embassy Suites Georgetown is seeking an PM Restaurant Server(s) become an integral part of our team. You will take orders and serve food to patrons at the dining establishment. Remain attentive to patron dining experience, accommodate special requests and exceed service standards as established by the restaurant. Completes all restocking and cleaning duties by performing opening and closing side work as instructed. Controls allocated guest checks by following established check-use procedures and legibly documenting all required information as the customer's order is taken and processed. Receives proper payment from guest and ensures accuracy of guest check and method of payment to safeguard customer and company. Ability to thrive in a fast-paced environment.

Essential Functions

• Ensure that all food and drink orders from customers are accurate and brought to each table in a timely manner


• Recommend appetizers and meals to customers based on the menu and specials


• Work closely with restaurant management to immediately address all customer concerns and create a pleasant dining experience


• Confirm orders with the chefs and bartenders whenever a clarification is requested


• Consistently offer professional, friendly and engaging services


• Take and expedite drink orders quickly and accurately; serve refills upon request


• Consistent restaurant presentation- utilize appropriate stemware/glassware as required by company standards, polish glassware, stock bar supplies to par levels, etc.


• Assist with setting tables and rearranging tables to accommodate larger parties


• Follow cash handling and POS procedures


• Prepare checks that itemize and total meal costs and sales taxes.


• Follow responsible alcohol service


• Follow departmental policies and procedures


• Follow all safety and sanitation policies


• Other duties as assigned

Qualifications

• High school degree or equivalent; or relevant work experience


• Must have 1-2 years\' experience in high volume, luxury lounge or restaurant


• Must have 1-2 years\' hospitality experience working with high profile clients


• Meet minimum age requirement of jurisdiction.


• Experience providing excellent customer service in a fast-paced environment.


• A positive attitude and ability work well under pressure with bussers, cooks and other staff.


• Ability to work in a fast-paced work environment and deliver orders in a timely manner.


• Strong knowledge of wines, spirits, champagnes and


• Previous point of sale system experience is an asset


• Excellent communication and organizational skills


• Strong interpersonal in working with high-profile clients and problem-solving abilities


• Highly responsible & reliable


• Ability to focus attention on guest needs, remaining calm and courteous at all times


• Flexible to work AM/PM shifts, weekends and holidays


• Eager to learn and grow with restaurant


• Must possess valid ServeSafe and TIPs certification

Physical Requirements (including but not limited to):

• Standing and walking throughout shift


• Frequent lifting and carrying


• Bending, kneeling, pushing, pulling

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

Source: EOS Hospitality