Server

StepStone Hospitality; Needham (MA); On-site; USD 20,664 - 34,440; Full time

Job summary

StepStone Hospitality in Needham, MA is seeking full-time AM and PM servers for our newly renovated property. You will greet guests, present menus, answer questions, and help with seating.

Responsibilities include memorizing menu items, relaying orders, assisting in service areas, handling payments, and maintaining safety and cleanliness. Flexibility with schedule and exceptional customer service required.

Qualifications

• Must have exceptional customer service skills.

Responsibilities

• Greet guests in a warm, enthusiastic manner and assist in seating guests as needed.
• Present menus, answer questions, and suggest food, service, and wines.
• Memorize menu selections and daily specials, and know basic ingredients.
• Write or memorize orders and relay to kitchen and service bar via POS.
• Observe guests and fulfill requests, process payments, and assist with checkout.
• Maintain and clean service and prep areas; notify management of guest complaints.

Skills

Customer service

Flexibility

Job description

Description

We are currently seeking full-time AM and PM servers for our newly renovated property!

Duties and Responsibilities

• Greet all guests in a warm and enthusiastic manner and assist host or hostess in seating guests as needed.
• Present menu, answer questions, and make suggestions regarding food, service, appropriate wines, and food preparation.
• Memorize menu selections and wines including being familiar with daily specials and basic ingredients.
• Write order on check or memorize order.
• Relay order to kitchen and service bar utilizing point of sale system.
• Observe guests to fulfill any additional request and to perceive when meal has been completed for guest checkout.
• Total bill and accept payment or refer guest to cashier.
• Clear and reset counters or table at conclusion of each course.
• Assist in cleaning and wiping down of service areas and prep areas.
• Notify a manager immediately of any guest complaints.
• Practice and observe all safety rules and procedures.
• Maintain and follow all cash handling procedures.

Requirements

• Minimum lifting and pulling of 50 pounds.
• Pushing, bending, stooping, upward reaching, manual dexterity.
• Standing for long periods of time.
• Must have exceptional customer service skills.
• Must be flexible with schedule and adjust to business needs of the Hotel.

EEOC Statement: StepStone Hospitality is an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.