Server

Embassy Suites Washington D.C. Georgetown; Washington (District of Columbia); On-site; USD 20,664 - 34,440; Part time

Job summary

Embassy Suites Georgetown is seeking a PM Restaurant Server to join our dining team and deliver exemplary service in a fast-paced luxury setting. You will take orders, serve meals and beverages, and help maintain a polished dining room while anticipating guest needs.

Qualifications include 1–2 years in high-volume or luxury hospitality, strong communication, and ServeSafe/TIPs certifications. Flexibility for PM shifts and weekends is preferred.

Qualifications

• High school diploma or equivalent; or relevant work experience.
• 1–2 years' experience in high volume, luxury lounge or restaurant.
• Hospitality experience serving high-profile clients.
• Must possess valid ServeSafe and TIPs certification.
• Excellent communication and organizational skills.

Responsibilities

• Ensure that all food and drink orders from customers are accurate and brought to each table in a timely manner.
• Recommend appetizers and meals to customers based on the menu and specials.
• Work closely with restaurant management to address customer concerns and create a pleasant dining experience.
• Confirm orders with the chefs and bartenders when clarification is requested.
• Provide professional, friendly, and engaging service.
• Take and expedite drink orders quickly and accurately; serve refills upon request.
• Follow cash handling and POS procedures.
• Prepare checks that itemize and total meal costs and taxes.
• Follow responsible alcohol service.
• Follow departmental policies and procedures.
• Follow all safety and sanitation policies.
• Other duties as assigned.

Skills

Customer service

Communication

Interpersonal skills

Problem solving

Attention to detail

Hospitality

Organization

Stress management

Multitasking

Education

High school diploma or equivalent

Tools

POS system experience

Job description

Job Overview

Embassy Suites Georgetown is seeking a PM Restaurant Server(s) to become an integral part of our team. You will take orders and serve food to patrons at the dining establishment. Remain attentive to patron dining experience, accommodate special requests and exceed service standards as established by the restaurant. Complete all restocking and cleaning duties by performing opening and closing side work as instructed. Control allocated guest checks by following established check-use procedures and legibly documenting all required information as the customer's order is taken and processed. Receive proper payment from guest and ensure accuracy of guest check and method of payment to safeguard customer and company. Ability to thrive in a fast-paced environment.

Essential Functions

• Ensure that all food and drink orders from customers are accurate and brought to each table in a timely manner
• Recommend appetizers and meals to customers based on the menu and specials
• Work closely with restaurant management to immediately address all customer concerns and create a pleasant dining experience
• Confirm orders with the chefs and bartenders whenever a clarification is requested
• Consistently offer professional, friendly and engaging services
• Take and expedite drink orders quickly and accurately; serve refills upon request
• Consistent restaurant presentation - utilize appropriate stemware/glassware as required by company standards, polish glassware, stock bar supplies to par levels, etc.
• Assist with setting tables and rearranging tables to accommodate larger parties
• Follow cash handling and POS procedures
• Prepare checks that itemize and total meal costs and sales taxes.
• Follow responsible alcohol service
• Follow departmental policies and procedures
• Follow all safety and sanitation policies
• Other duties as assigned

Qualifications

• High school degree or equivalent; or relevant work experience
• Must have 1–2 years' experience in high volume, luxury lounge or restaurant
• Must have 1–2 years' hospitality experience working with high profile clients
• Meet minimum age requirement of jurisdiction.
• Experience providing excellent customer service in a fast-paced environment.
• A positive attitude and ability to work well under pressure with bussers, cooks and other staff.
• Ability to work in a fast-paced work environment and deliver orders in a timely manner.
• Strong knowledge of wines, spirits, champagnes and
• Previous point of sale system experience is an asset
• Excellent communication and organizational skills
• Strong interpersonal in working with high-profile clients and problem-solving abilities
• Highly responsible & reliable
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Flexible to work AM/PM shifts, weekends and holidays
• Eager to learn and grow with restaurant
• Must possess valid ServeSafe and TIPs certification

Physical Requirements (including But Not Limited To)

• Standing and walking throughout shift
• Frequent lifting and carrying
• Bending, kneeling, pushing, pulling