Server

Ontario Trillium Foundation; Springfield (NJ); On-site; USD 30,000 - 42,000; Full time

Job summary

Ugly Dumpling is seeking a friendly server to welcome guests, take orders, and serve food and drinks with precision. You will communicate dietary needs, explain daily specials, and ensure a smooth dining experience in a fast-paced setting.

Applicants should have strong communication, customer service, and multitasking skills, with a flexible schedule including evenings, weekends, and holidays. Physical stamina and teamwork are essential for success.

Qualifications

• Previous experience in a restaurant or hospitality setting preferred, but not required.
• Excellent communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Strong customer service orientation and attention to detail.
• Basic math skills for handling transactions and managing guest orders.
• Ability to stand and walk for extended periods (up to 8–10 hours per shift).
• Ability to lift and carry up to 25–50 pounds.
• Frequent bending, reaching, and repetitive movements in a fast-paced environment.
• Ability to work in varying conditions, including heat, cold, and noise.
• Must be able to work a flexible schedule, including evenings, weekends, and holidays.
• Compliance with Ugly Dumpling’s dress code and personal appearance standards.

Responsibilities

• Greet guests warmly and explain menu items and daily specials.
• Take accurate orders and communicate dietary needs to the kitchen.
• Serve food and beverages promptly and monitor guest needs.
• Address guest feedback politely and escalate to management when needed.
• Maintain knowledge of menu items, ingredients, and promotions.
• Enter orders and process payments using the POS system.
• Coordinate with kitchen and runners for smooth service flow.
• Assist with food presentation and uphold quality standards.
• Adhere to health, safety, and sanitation guidelines.
• Keep dining areas clean and stocked; support opening/closing duties.
• Collaborate with team to ensure guest satisfaction and assist with events.

Skills

Communication skills

Multitasking

Customer service

Math skills

Stamina

Physical strength

Flexible schedule

Dress code adherence

Tools

POS system

Job description

Servers at Ugly Dumpling play a key role in creating memorable dining experiences by delivering excellent customer service and ensuring the highest quality standards in food and drink service. Servers are responsible for greeting guests, taking orders, serving food and beverages, and creating an inviting atmosphere that aligns with the Ugly Dumpling brand. This position requires a positive attitude, attention to detail, and a passion for providing exceptional hospitality.

Duties & Responsibilities

Primary responsibilities include, but are not limited to the following:

• Welcome guests warmly, explain menu items, including daily specials, and answer any guest questions about ingredients, allergens, or preparation methods.
• Take accurate orders, ensuring any dietary needs or preferences are clearly communicated to the kitchen.
• Serve food and beverages promptly, monitoring guest needs throughout the meal.
• Respond to guest feedback courteously, resolve any issues, and **escalate** concerns to the manager when necessary.
• Maintain a comprehensive understanding of the menu, including food and beverage offerings, preparation methods, and special promotions.
• Stay informed about Ugly Dumpling’s values, brand history, and unique selling points to effectively communicate them to guests.
• Use the POS system accurately to enter orders, handle payments, and process transactions efficiently.
• Coordinate with kitchen staff and runners to ensure seamless service flow and timely delivery of orders.
• Assist with food presentation standards to ensure each dish aligns with company quality standards before it reaches the guest.
• Adhere to health, safety, and sanitation guidelines, ensuring compliance with restaurant policies and local regulations.
• Maintain a clean, organized work area, including service stations, tables, and dining areas.
• Support opening and closing duties, restocking supplies, and preparing the dining area for service.
• Work collaboratively with other servers, bartenders, kitchen staff, and management to ensure guest satisfaction.
• Assist with other tasks as needed, such as refilling water, clearing tables, resetting for the next guests, and supporting special events or promotional activities.
• Performs other duties as assigned.

Essential Functions

• Previous experience in a restaurant or hospitality setting preferred, but not required.
• Excellent communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Strong customer service orientation and attention to detail.
• Basic math skills for handling transactions and managing guest orders.
• Ability to stand and walk for extended periods (up to 8–10 hours per shift).
• Ability to lift and carry up to 25–50 pounds.
• Frequent bending, reaching, and repetitive movements in a fast-paced environment.
• Ability to work in varying conditions, including heat, cold, and noise.
• Must be able to work a flexible schedule, including evenings, weekends, and holidays.
• Compliance with Ugly Dumpling’s dress code and personal appearance standards.